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December 2023 by Beverly Hunter
Bad customer service I was told my bil would be 60.00 that's not true. I ask for the return policy and they said I couldn't get a refund for my first month's service. Really??? That's fraud because they didn't give me this information up front when I got the phone.
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October 2023 by Blake McAlister
The location has 1 person working and they don't know how to troubleshoot or fix anything on a phone. I paid $35 to have my payday changed, it wasn't changed and I had to go a week without any phone service, and had to pay another $35 fee to change my pay date. The girl in the store was clueless on how to fix settings on a phone. You need to hire people that actually know how to help customers instead of just taking payments. The workers are lost when it comes to helping a customer. 0 stars. Shut down the store until you can find employees that actually know what they're doing
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November 2022 by Christopher M. Turnbull Sr.
I have yet to go into the store and be disappointed .
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May 2022 by H T
The girl charged me for the wrong plan. Everything ended up 50 dollars more than it was suppose to be. Had to call customer service to get everything fixed
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December 2021 by LYLE Jelley
The worst service I gotten in my life and was lied to about everything was supposed to be $70.00 plan bill was $110, phones not working correctly been back 3. Times phones still not working correctly,One can see why there 3.6 score is probably higher then It should beStay away from that store
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October 2021 by DeeDee and Uh-Oh
Don't deal with this store! The manager brings her 3 year old toddler to work with her and is not willing to help you even when your phone is not working. She is disrespectful, abusive, too busy being on her phone with her family talking, and I had to go back 3 different times to get anyone to help me and even then I had to leave without my phone working (that I just purchased from this store only 6 days earlier).The girls at this metro location appear to just be in the store just to get paid, not to provide any kind of service for metro or METRO'S customers.WHY does a manager bring a toddler to work with her?Not to have to pay for a sitter and then take out her screaming child on METRO'S customer.A manager who is Abusive and threatening to customers must be reported and held accountable for their actions.
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July 2021 by Willie Glover
100 percent satisfied
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June 2021 by Vicky Grindstaff
Manager rude no would not help me or speak to ther own customer service to make it right n probally her friends was yelling in front other customers profanity n she was laughing with n i had customer service on speaker phone. Lazy cheats everybody but who she likes
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April 2021 by brittany anderson
I've been calling them every other day for two weeks and no one picks up. I was wanting to switch service providers but apparently they don't seem to want any business. I'll pass.
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February 2021 by Marcus Richards
Not of much help at all! Only one lady knows what she is doing the other workers don’t even bother answering the phone. I know this bc I’m still calling.
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February 2020 by Brennan Morse
That Alina girl is pretty cool
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July 2019 by Chad Thompson
Customer service didn't know what they were doing. Tried to explain it to them but wouldn't listen to me. Do not recommend. Went to the one on Blackstock Rd besides Lowes, they got me service with Metro with no problems.
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April 2019 by Tisha Green
My experience at the metro pcs store in Woodruff, SC was nothing short of rude. The store manager Heather didn't know what she was doing she isn't knowledgeable she even told me that she didn't know how to fix it and to come back when her employee Paisly gets there because she knows more about setting up phones on top of that she even had the audacity to tell me I should get a new phone I just purchased a new phone two weeks prior. She was rude to me the entire time I was there! I did not come back instead I went to a metro store in spartanburg because I shouldn't be without a phone for a couple of days😣😠this was by far the WORST EXPERIENCE I EVER HAD THERE!
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November 2018 by Tonya Tucker
Heather and Natisha are always very friendly, this store has great Customer Service. They always take to tell you about the upgrades, you can get.
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November 2018 by Sierra Hyman
Tish was amazing . she helped us greatly.
