-
October 2023 by Brian Matheny
DO NOT FILL LP CYLINDERS HERE!!!!!!!!!! I am a full time RV'er and travel nationwide. I will be leaving Columbia in a few days and decided to top off both of my propane tanks before I went to colder climates in the mountains. Neither was empty and both had been used a little, might need 2-5 gallons between 2 30lb tanks. Due to this reason, I did not want to do a tank exchange and asked the campground I am in for a place to fill propane. I was referred to this location. Upon arrival, there were a couple workers at the filling point of the propane tanks. I unload both tanks and inform them that neither is close to empty and just wanted to top them off. The tanks were filled with just a couple lbs each and given back to me to load. After placing them back in my truck I start to head to the office to pay for the propane they had filled. I asked the employee if he could tell me how many gallons were given to tell the office so I can pay. At this point he informs me that there is no meter and they will just charge for a "top off" After going inside, I find out that they do not charge per gallon but a flat price for an empty cylinder. Since neither cylinder was anywhere near empty, I was charged for 60lbs of Propane!! I asked to speak to a manager and was told none were available. I asked for a number to speak with a manager and was given a number to his voicemail. Multiple messages have been left and none have been returned. Do not waste your time, there is little to no customer service and I was charged $50 just to top off the tank. Unfortunately since the tanks were already filled I had no choice but to pay. This is horrible service and not upfront about the charges!!!!
-
May 2023 by Amy Proveaux
We purchased our home 11 years ago. Prior to moving in, I called the Camden office to set up service. Jenny, led me through the entire process and was very kind during the craziest time of my life. I never had propane heat and was not sure how the process worked. Jenny led me through the process and calmed my nerves. Jenny suggested many options (such as propane logs for our fireplace etc.), monthly billed and locking in my costs. Over the years, Jenny always treated me as friend, more than a customer. She was always there to help us supply our home with propane. Last year, we installed a new heating/air unit and no longer require propane. Palmetto Propane recently came to pick up their tank.Honestly, I feel like I am loosing a friend. A HUGE shout to Jenny for treating me like family. The world would be a better place if all Customer Service representatives like Jenny in this world!Thank you Palmetto Propane for your excellent service!
-
December 2022 by Michael Perrine
Service call today to fill tank and test for leaks was excellent. Was couple hours later than said they'd arrive but once here did great job. Tec was friendly and very knowledgeable. Did great job. Added a wireless remote to track tank fullness transmitting back to main office. I didn't ask for it but said it was FREE and eliminated running out like what happened this time because home office can track status now from their end. That's good.
-
November 2022 by Jacqueline miles
15.00 to fill a 15 lb tank . Im happy !!!
-
September 2022 by Tim Hill
Very disappointed in this company. The customer service rep lost our account after saying we were never a customer. When we produced an old bill the OWNER literally said he doesn't want our business.
-
February 2022 by Martha Davis
I am on budget with automatic refill and on the coldest night of the year,I am totally out of gas. This happened a couple of years ago and they blamed their computer program. Well,they must not have corrected the problem because here we are again. They never fail to take their money every month, but can't find a way to provide the gas.
-
April 2021 by Michael Stephen
Palmetto Propane installed two 100 gallon propane tanks to my whole house generator. I can now go at least 6 days on a full load before a refill. The installer did an amazing job burying the gas tubing. He took his time explaining how to properly use the tanks,how to read the gauges. He even made sure I was comfortable with doing a test run of my generator before he left.Many cudos to Palmetto Propane!! Great job!
-
March 2021 by Provan Industries
The Official Propane and fueling center for Tiger Adventure Vehicles.
-
April 2019 by Jamie Dyer
Superior service and product selection! Will be coming here for all our future grill needs!
