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March 2024 by Jessica O'Connor
I've stopped by this location after work several times in the past couple months, and my experience has been a positive one each time. The young ladies working the window were polite and personable. They had my mobile order ready as soon as I got there, and my iced latte has been consistently good each time.
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March 2024 by J E
Kiara & Latanya have a great spirit and welcoming attitude. They represent what true customer service should look like in every store. I hope the manager gets this review as is important to know that your store and your customers are in good hands while you are not present.
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March 2024 by angela webb'brazell
Great experience friendly staff. My coffee was made right compared to the Cayce location that's give attitude and just rude. West Columbia favorite
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February 2024 by Ann Pitner
I have never reviewed anything before so I hope this is helpful. I live very close to this Dunkin and therefore frequently come here. And I just am continually given food and beverages that just …. Leave me wishing that I was anywhere else. The most recent order of snackin bacon I got literally tasted and smelled like burnt plastic. Unsure what happened there. I feel as though the year 2023 was just not a good one for this place and it’s not improving as of yet. The food is undercooked, the staff seem really pissed off and upset all the time (no speculation as to the reason why from this peanut gallery), sometimes they are fast but not usually, and it just generally seems like this is the red headed step child of Dunkin’s. Idk if it’s a management problem (hint hint wink wink awooga wooga) or what’s going on but this place needs some tender loving care from the uppers, fo shizzle.Thanks.
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February 2024 by angel
Coffee tastes like water ?
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February 2024 by PLS
I am so confused by the attitude that the girl working the drive thru had on 2/2/24 around 1:45 PM. I ordered two coffees and two of the valentines donuts. She gave us the coffees but not the donuts so we sat at the window and waited to get her attention to get the donuts. She says they didn’t have those donuts, what else did we want, we asked what donuts did they have and she says they have the heart ones. We said okay we will just have two heart ones. Then she gets an attitude and says “yeah you are going to have to give me more than that I mean we have all kinds of different donuts” in an extremely condescending way. Yeah, we literally just asked what donuts did you have, theres no menu in front of us to be able to pick. Customer service training may be a good idea for her! Customers are going to ask questions, there is a way to answer.
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January 2024 by Christina Smith
The customers always complain bout 3-5 of things they didn’t order correctly or they choice to come to a fast food place for coffee and seem to think they come first because they ordered on the app they be others before you so be patient or just leave everyone gets up for work or school and wants coffee wait your
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January 2024 by Conita Jones
Loved
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January 2024 by Michael Marlowe
The only Dunkin that still had Boe ties, they called them something different now. But by far, my favorite won't do them in N. Myrtle Beach, Sumter, Pigeon Forge, all my regular Dunkins act like they can't get them. So 5 stars for this Dunkin across from Lexington Medical center, made my day.
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January 2024 by Maya A
I’ve been wanting to switch from SB to Dunkin for a while for many reasons. This location has absolutely awful customer service which is a dealbreaker for me. I got to the speaker and was greeted with a “what do you want”. After placing the order I was told to “pull up”, no thank you or I’ll have that ready for you at the window. For that, I will unfortunately not be returning to this location for a while. At least at SB they have manners and are always happy to help, I can’t eat anywhere where I feel like a burden for placing an order. Please reevaluate the persons you hire, they will ruin your business.
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November 2023 by Heather Greene
Love the French Vanilla Latte and the egg and cheese crossiant!
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September 2023 by Erin Laney Meyer
We went in the afternoon, before 3:00 p.m. and their donut case was virtually empty. There was very, very little to choose from and what was there was old and sad looking. We ended up getting plain cake donuts and powdered donut holes and they were dry. ?️ The two people working behind the counter obviously wanted to be somewhere else and that showed. They did their job and were not rude but they were also not polite or friendly.
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September 2023 by Henry Menzel
The product is what it is. It’s Dunkin’ Donuts. Really don’t like being treated like a bother to employees working an empty store. I also shouldn’t be waiting so long for an order I placed ahead on the app.
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September 2023 by Henry M.
The product is what it is. It's Dunkin' Donuts. Really don't like being treated like a bother to employees working an empty store. I also shouldn't be waiting so long for an order I placed ahead on the app.
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September 2023 by Elizabeth “Lisabeth Liz” Lester
This Dunkin donuts has no bagels no muffins I know it's a donut shop but all the Dunkin donuts have ever went to have muffins and what's going on. Went to it one day they couldn't give you service on the inside you could only use the drive-thru. The next day that I went they didn't know how to put my points on the card because I paid for it with cash.
