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March 2024 by Daisha Blake
Love JH! Mrs.Isenhour was awesome and pretty fast to be by herself. I will always do my taxes here!
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January 2024 by James Assor
Great customer service by Rebecca!She was very patient and diligent in answering all by queries and professionally helped me complete by Taxes.Many thanks!
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January 2024 by karen thrasher
Always amazing
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April 2023 by Jeffrey Williams
Excellent and professional service. Was very professional and answered our questions. Thank you.
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March 2023 by Dee Bee
If I could give them 0 stars instead of 1, I would. To summarize my tax preparer knew little about taxes, and essentially said that she deferred everything to the tax application/program & just entered numbers based on its promptings. It was not until I arrived and went over the taxes she prepared did I realize she made gross negligent assumptions. When I questioned her on it, she said “well, I just assumed”. Since when do you assume with the IRS on taxes? You can’t! I owed the government about $4300 based on her assumptions. When I pointed out her that she had additional information that should have been filed instead of her assuming and choosing not to use it, I ended up with a refund! This was on the heels of a 2–3 week delay when she was out of the office and nobody contacted me to schedule a follow up appointment. I called Corporate and was told that the GM would call me in 72hrs, needless to say she didn’t. Then I went to the office to to pick up my tax paperwork. After filling out a survey, the district manager contacted me today with a chip on her shoulder after she learned of my complaint instead of trying to assuage me and the concerns that I had about this location. Professionalism and customer service is not what you will get with Jackson Hewitt. This is the first and last time I’ll ever use their service. I urge any of you that use this location to ask questions but really first and foremost. Consider going elsewhere. I’ve never had such a series of issues with any tax preparer before. They get a F in my book.
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March 2023 by Christina La Pierre
First time here. And it was the best experience we've had.
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February 2023 by Mohammad Chizari
Rebecca and Michelle are awesome. My family and I have been doing our taxes at Walmart (Tega cay) for the last six years.The cost of filing taxes has significantly gone up at JH this year though!! Please bring it down for the next year!
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February 2023 by Tabitha Shaw
The Jackson Hewitt employee was professional. I did not have to wait long. All my questions were answered. I was really satisfied when I left.
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February 2023 by Elizabeth Phillips
While I understand things do happen I was not notified that my appointment was going to be canceled until after I had already arrived at the appointment.... It was about an hour appointment it was almost $500 to get my taxes done they did give me a $25 discount for the inconvenience but it was very expensive I'm not sure that I couldn't do better next year....
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May 2022 by Teresa Levash
Excellent service. Quick turnaround after we dropped it off the last week.Highly recommend.
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April 2022 by Tia
Very Informed tax professional(s). Very friendly and let me know the "why" of taxes owed and received for federal two states where I worked this year...Highly recommend!!
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March 2022 by Jackie Jones
Miss Rebecca was awesome she made filing my taxes a fun event, I look forward to working with her again next year!
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March 2022 by Keeley Angel Mueller
Rebecca is great! Very knowledgeable and professional! We have been coming to her for 3 years now and she has never disappointed us! Thanks Rebecca!
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February 2022 by Alex Duckworth
We worked with Mitch Menges, he was pleasant, prompt and extremely professional/informative.The process was easy, not to mention the features that Jackson Hewitt provides regarding early deposit access to your refund are unmatched!Couldnt recommend any more! This tax season call Mitch
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February 2022 by Tonia Singfield
I have recommended friends and family to Jackson Hewitt. They are quick and very efficient. I appreciate the curious service they provide.