Verizon offers a range of services at their Taylors store, including mobile phones, 5G home internet, and business solutions. Customers can conveniently schedule in-store appointments or place online orders for pickup, with options for free 2-day shipping and same-day delivery where available. Many reviews highlight the helpful and knowledgeable staff, particularly praising employees like Matt, Jake, and Margaret I. Customers have reported positive experiences, with staff providing valuable assistance during phone upgrades and addressing complex billing issues. The store manager, Brad, also follows up to ensure customer satisfaction. However, some customers expressed frustration with Verizon's corporate customer service, describing long wait times and unresolved issues at that level. Despite these challenges, the in-store experiences are typically rated highly, with staff being characterized as friendly, professional, and patient. While customers appreciate the quality of service, some note that Verizon's pricing can be high compared to other providers, suggesting that those looking to save money might consider alternatives. Overall, Verizon is recognized for its customer service, especially at the local store level, making it a reliable choice for mobile and internet needs.
I came in the other day and was assisted by Jake G. He was so helpful and took his time answering any questions I had. I definitely recommend asking for him if you have any questions or just want a friendly face to assist you! Will be back!
June 2025
Came into the store franticly because my phone wasn't working. Turned out my SIM card was fried. Matt helped me upgrade to a new phone and was super helpful and knowledgeable throughout the whole process. Thank you!!
July 2024
Jake in Greer was AMAZING! Very knowledgeable and friendly Great Customer Service Rare Today ?Thank you
