-
January 2024 by Gabrielle Riles-Realtor
Hands down best customer service provided by LOU in the Sumter Verizon. Lou was able to clearly obtain details of my concern. She worked quickly & above and beyond to ensure my issue was resolved. Undoubtedly professional, outstanding & without doubt a vital role to this Verizon location! Thank you again Lou for your all your help!
-
December 2023 by Gerry Dick
Poorly understaffed! I stepped into this facility and never got approached like I used to. I walked around for 5 minutes and had no one greet me! I'm fed up...at the moment.
-
September 2023 by yfinley1364
Friendly helpful staff. Great deal on a new phone for Daughter.
-
September 2023 by Chris Bohler
Bare bones. Staff were pleasant.
-
September 2023 by Jessica Clinkscales
We went into the store today to get service for our business. We was judge IMMEDIATELY!They didn’t want to help us and kept giving us false information.The told us that they couldn’t service us because of the store hrs however I’ve worked at Verizon before and I know that wasn’t true.I was embarrassed and I will be calling corporate about this also. I will not stopped.I’ve never been treated so poorly in my life!!!I wouldn’t recommend ANYONE going to this location.
-
September 2023 by Alexis Lawhon
Just like all the other reviews, the customer service here stinks. They act like we are bothering them and dont really pay us much attention. The lady that we talked to lied to us. We came into the store for one reason....what we needed to do to get the sunday ticket. We were told one thing and then days later told another thing. If we would have known that we wouldnt have switched. I aslo tried to get an upgrade on my phone but the lady acted like she didnt have time for it and told us some ridiculous amount that it would cost us to get a new one. We went on line to look into an upgrade and it was no whee neaar what she had said. I would not recommend going to this store at all!!
-
September 2023 by anthony lawhon
I recommend calling Verizon and staying away from the stores, especially this one. Completely uneducated on the products and services, we were told incorrect information and the employees seemed untrained and unmotivated to help. Do your own research first because they won’t be able to help and if they do it probably will be wrong.
-
September 2023 by Kathy Qualtrough
They don't do much of anything for you in the shop. It's all online or "call the number". People are OK. Store is clean. Not much in stocks.
-
July 2023 by Elizabeth Spears
Terrible service unless you have an appointment . It's difficult to walk in and get help. Not enough knowledge staff
-
July 2023 by Nino Jessup
I recently had the pleasure of interacting with Greg, a representative from Verizon, and I must say that my experience was nothing short of outstanding. From the moment I reached out to Verizon for assistance, Greg went above and beyond to ensure that all my needs were met and my concerns were addressed. His professionalism, knowledge, and genuine dedication to customer satisfaction were truly commendable.Not only did Greg provide exceptional service, but he also significantly reduced my monthly bill, making my experience with Verizon even more satisfying. When I expressed my concerns about the cost of my plan, Greg took the time to thoroughly review my account and identify opportunities for savings. Through his expertise and resourcefulness, he was able to find suitable alternatives and adjust my plan accordingly, resulting in a substantial reduction in my monthly bill. This unexpected and greatly appreciated cost reduction showcased Greg's commitment to providing the best possible value for customers.First and foremost, Greg's expertise in all things Verizon was evident throughout our conversation. He patiently listened to my questions and concerns, providing clear and concise explanations that helped me better understand the options available to me. Greg's thorough understanding of Verizon's products and services allowed him to provide me with tailored solutions that perfectly fit my requirements. It was refreshing to speak with someone who not only had the knowledge but also the ability to explain complex concepts in a way that was easy for me to grasp.Moreover, Greg's outstanding customer service skills left a lasting impression on me. He displayed exceptional patience and empathy, ensuring that I felt valued and heard as a customer. Greg took the time to actively listen to my concerns, asking probing questions to better understand the root of the issue. He remained calm, courteous, and professional throughout our interaction, making me feel at ease and confident that my concerns would be addressed promptly.What truly set Greg apart was his commitment to going the extra mile. He proactively offered additional information and suggestions that would enhance my overall experience with Verizon. His willingness to explore different options and find the best solution for me demonstrated his dedication to ensuring my satisfaction as a customer. It was evident that Greg genuinely cared about my needs and was determined to provide the highest level of service.In addition to his knowledge and customer-centric approach, Greg was prompt and efficient in resolving my issues. He took immediate action, following through on his promises and keeping me informed every step of the way. It was evident that he took personal ownership of my concerns and worked diligently to find resolutions in a timely manner. This level of responsiveness and accountability truly exceeded my expectations.Overall, my interaction with Greg at Verizon was exceptional in every aspect. From his extensive knowledge to his outstanding customer service skills, he demonstrated a genuine passion for his work and a sincere desire to assist me. Greg's professionalism, expertise, and commitment to customer satisfaction are a testament to the high standards that Verizon upholds.I cannot speak highly enough of Greg's exemplary service. He is a true asset to Verizon, and I highly recommend him to anyone in need of assistance. Thank you, Greg, for significantly reducing my monthly bill and for making my experience with Verizon an incredibly positive one. You have earned my trust and loyalty as a customer, and I will gladly recommend Verizon to friends and family based on the outstanding service you provided.
-
July 2023 by Stacy Stevens
I've been with this company since 2007 you couldn't pay me to change
-
March 2023 by Kniesha Lyles
This store doesn’t greet you as you walk in or pay attention to the order their customers come in. I didn’t feel welcomed at all and an entirely TOO long of a wait to be acknowledged or helped. I just left the store. Make your customers feel prioritized even if you are helping others, a simple “Hello, we’ll be right with you!” Would’ve been great.
-
February 2023 by David
Seles man won't open your account to see customer support waived fees to replace my phone very unhelpful
-
February 2023 by Sandra Boykin
Assistant was very knowledgeable and helpful! Fixed the issue in less than 5 minutes! I am very happy!
-
October 2022 by Carmen Jessup
Wow! Greg was beyond amazing! He was very knowledgeable, friendly, and provided great customer service. I originally came in to upgrade my damaged phone without knowing that I could just file a claim to get a new device for $29. Asurion was giving me a hard time and wanted to charge me $229. Greg went out of his way to talk to them and even help me file my claim, provide additional paperwork that I needed in order to get a new device for $29. Not only am I saving hundreds of dollars but I'm walking away with a huge smile and simply wowed by how great Greg was. Thank you Greg for all that you do for Verizon customers.