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February 2024 by Christina Parker
4 times the frozen mice I bought were rotten. They don't sell science diet kitten food. Ball python in the store with very severe neurological issues. Tarantula that's so stressed out he's kicked all the hairs off his abdomen plus he's a mature male for $150 and will die in a few months. This store just keeps getting worse.
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February 2024 by Shanti Jones
Take my advice, do NOT trust Lynnanne with grooming your fur baby!!! She did a HORRIBLE job & did NOT listen to what I specifically asked. The work she did on my maltipoo Sonic looks choppy and she completely did what she wanted rather than what I asked for! I repeat, do NOT go to Lynnanne for grooming!!! Kelly however was AMAZING on my other fur baby Sophie & I will be returning for her grooming services ONLY! Kelly did exactly what I asked & I am pleased with her work.
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February 2024 by Jarrod Just
Stock is lacking at times of the same food we get for our fur babies. Ridiculous they charge 10 cents a bag. Bring your own
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February 2024 by T Oelze
1/26/24I use to love physically shopping at Petco but the plastic bag charge and how it is presented turns me off and affects my satisfaction levels. I understand being sustainable. However, I really think that the 10 cent/bag and reasoning should be placed on the FRONT door as you enter so shoppers can make an informed decision BEFORE entering the store. It is REALLY annoying to shop and buy things that require having a bag and then be pressed to buy one unexpectedly. I would rather know this information BEFORE going into the store so I can get one from my vehicle to bring inside or mentally prepare myself to buy one. My frustration stems from I mostly shop online and rarely go into the store so not knowing this change UNTIL I'M CHECKING OUT is very FRUSTRATING!
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January 2024 by Kevin Byrd
Wow they actually wanted to charge for a bag to tote my stuff out. What's next a tip menu for ringing up my items.come on petco you are so over priced to begin with and now you charge for bags so sad. Shame can't give a zero rating on here
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January 2024 by Ghost Rider
Management does not follow company policies. The store is dirty, disgusting and smells like cat urine. Every time I visit this store in Sumter I am disgusted by the foul smells lingering in the air, the whole store smells like ammonia and when I asked to talk to the manager she gave me a rude attitude! Customer service sucks, I noticed she treated her employees with disrespectfulness also. I avoid this store at all costs!
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January 2024 by Natalia Western
Only one cashier and he was chatting with a customer who was extremely indecisive about a product they could have discussed off the cashier. Long line of people waiting for 15 minutes until a worker was kind enough to open another cashier and help customers flow.
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January 2024 by Kate Hill
Great with small dogs. Groomers Kelly and Hannah are the best.
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January 2024 by Teri “Amazing” Shockley
Great selection of clothes for big dogs
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January 2024 by smartdealsbyron
Good prices and lots of merchandise to choose from.
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January 2024 by Eva Shockey
Lovely
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January 2024 by Corey Bolka
Walked in just to do some Holiday Shopping, came out with a cat. I now have some explaining to do. I shall train it to do some tricks so that we can go on to America's Got Talent. I think I will teach her how to sing.
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December 2023 by Realist Realist
Great animal supply store
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December 2023 by Danielle Hutson
Friendly and helpful! Everyone I interacted with was willing to stop and ask me if I needed help and even helped me when I finally did need help. They were not sure what I was asking about at first, (a type of treat that always has a different name) but they looked until we found it.
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December 2023 by Elle Kane
Great experience as always. I was with my mom who was looking for a fish tank. She chose a 29 gallon and we found a worker that was happy to assist us with lifting the tank. The cashier was very cheerful and smiling. The store was well stocked and an overall positive shopping experience.