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November 2023 by S Kingsley
Let me be the one to say that when we arrived at Nissan of Sumter, we received a VERY heartwarming welcome from both Justin and Tremaine. We reside in Charleston, SC, and have been with Nissan of Charleston for several years. In fact, it's been nine nissans worth several years. The last few times there, we did not feel like a valued customer at all. We felt like we were just the next ones in line, fine if we buy and fine if we didn't. So, we extended our search out further to see if it was just us or...."Just them." Well, it was 'just them', we are still the same people who were simply looking to upgrade to a new vehicle. I can not say enough about the effort put forth by both Justin and Tremaine that clearly came naturally on their behalf. We liked Nissan of Sumter so much we sent our dad there to buy his next truck from Justin! We have been back a few more times just to say hello and see how the guys are doing. We were saddened to learn that Tremaine is no longer with the company. Being a business owner myself, if I owned ANY new car lot, I assure you Tremaine would be working for me immediately. He has the "people skills" needed for a business to be very successful. Justin is still there, so trust me, if you are looking for a new, used, trade-in, etc, it's well worth the drive....Justin is definitely the man to see.
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November 2023 by Theresa Holloway
I am so pleased with my visit to Nissan of Sumter on yesterday, November 6. I went there not knowing what to expect because I had been given recommendations for my car by another company that were not needed. Mr. Sherman at Nissan was very professional and addressed all the issues I was concerned about. The service at Nissan is excellent! I left there completely assured that my car was safe and I will be returning soon! Thank you so very much!!
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November 2023 by Joshua Taylor
Wayne was easy to work with, the process was smooth. They are a cohesive team, a younger lady named Prep jumped right in and helped Wayne while he was otherwise busy, my wife and I were struck by her professionalism. I am happy with the car, loved the sales team, and have absolutely no regrets.
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November 2023 by Nicole Spencer
I could not be happier. I have been trying to get the issue fixed with my keys since April 2023. I bought my car in March 2023. The local Nissan dealership in Florence, where I bought the car, dropped the ball. They did not care about my/nissan’s issue.I was pretty defeated to have a 2023 and I was left feeling like I was sold a lemon.I was forced as a single mother to drive a car for months, that I had to rig to start, key was never read by the computer, I could not lock the door without triggering the alarm, and honestly the car could have stopped at any moment.When I went to Sumter, I felt heard and that my issue was important. They were busy, but had a technician look at my car immediately, and gave me a loaner until they could resolve the issue. The manager explained everything to me and assured me they could figure out the issue and they did. I am so thankful to the department. Their service is worth the hour drive to and from.
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November 2023 by Jada Pearson
I would never go back here again! I had to get a better and excellent customer service at Lugoff Nissan! I ended up getting a brand NEW 2023 vehicle for a wayyy better price for my trade in! I came there 08/21 right after work looking to trade my vehicle, a lexus IS250, for a used nissan altima SR for over $28000. I didn’t even have the proper protocol of test driving the vehicle before purchasing. The whole entire staff from the sales manager to the finance manager was very rude. I was rushed to making decision and there was no way around the offer or the consideration of trade in vehicle. Any other dealership , would’ve kept me so long (entire day) , doing everything they can to make their sale. There was no kindness to me as a customer, no consideration, no patience, none of it at all. Sumter of Toyota across the street even had me in there the whole day knowing their chances of having a sale with me was slim. There was no sincere apology. There was no come again. We was even stuck out there because the lexus needed a new tire and I don’t want to risk again back on the road back to Columbia. We was stuck out there since midnight because we couldn’t find any towing service to tow it back to columbia . The entire staff left while I was in the lot, without any questions or any concern to see if I were okay but called the cops to make sure we not trying steal a vehicle which is outrageous.
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November 2023 by Gloria Parker
I never post google reviews but this place has provided me the best customer service experience I can’t find anywhere. The sales staff is so friendly and I really appreciate excellent customer service and they produced it!My salesman Mitch was courteous and patient with me throughout the whole process and the sales manager Cameron is very knowledgeable and was willing to help me find the best deal for my financial needs. No pressure was felt and I highly, most definitely recommend Nissan of Sumter to anyone considering purchasing a car from here.
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October 2023 by Jessica Robinson
Worked with Russ and he was fantastic! Not only did he facilitate the repairs to be completed earlier than anticipated, but he was very communicative about what was happening, the cost and the next steps. Thank you to everyone in the service department for getting my old girl running smoother!
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September 2023 by Samantha Courtemanche
Prep Nelson was FANTASTIC!!! Best experience at a dealership ever. I absolutely love my new car! Thank you Prep!
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September 2023 by Willie Moore
It's been about 10 months since my wife and I purchased a new Nissan and I am proud to say today that I have less than 3,000 miles on it anyone that needs a vehicle Nissan of Sumter is the only place you need to know and all the people there they went above and beyond for my wife and I I would advise anyone to go and see them they will do their best to put you in a new vehicle chances are before you leave you will leave in a new Nissan
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September 2023 by Samuel Isreal
I bought a 2023 Maxima Platinum from them. They didn't have the one that I wanted but my salesman Leon Winn located the car within 24 hours . I spoke with another dealer prior and they told me that the car was not available within 500 miles. But Leon found the car at another dealer in South Carolina. I will definitely buy my next car from them.
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August 2023 by Ania Mack
Great service. Everyone I worked with was very nice and I was able to drive off in the car that I actually wanted! Highly recommend the Nissan of Sumter to make a purchase. They are the best, compared to the other Nissans I have experienced. Keep up the great work guys. I want to give a big shout out to Trenell & Mr. Boyd for their great work! Come to Nissan and ask for them!
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July 2023 by Ira Salem
Great service. Nissan of Sumter provides outstanding service. 10+1 out of 10 star rating. Everything from the driver who gives you a ride, how fast my car was taken in, the people at the desk, how clean the mechanics left my car when they were done, the lounge is comfortable if you have to wait. Nissan of Sumter sets the bar very high.
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July 2023 by Emily Pell
They were amazing to work with. Fastest vehicle buying process I have been through, with the best price. Mitch was kind and interested in getting us into a vehicle my husband and I both wanted. We will be shopping here again. Thank you!
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June 2023 by Lorianna Newman
Had a great first experience - Leon was awesome - kept us informed of the process, took time with us while we waited for deals and financials to do their thing. I wasnt sure exactly what I wanted but as soon as I clarified what I needed he knew exactly what put me in and I love it. Everyone was friendly, thoughtful, and compassionate!
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June 2023 by Melody Smalls
Always treated with care and respect whenever I’m at Nissan of Sumter!!! Friendly staff, greets you with a smile and a willingness to help. They explain and offer everything to you concerning repair services needed and the cost before and after your service. They also give you a courtesy call a day or so later to make sure you’re satisfied with the work performed even if it’s just an oil change!!! Have not had any bad experiences with them thus far. Definitely will stick with them for the life of my Nissan Sentra!!!
