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March 2024 by D Jones
Dr. Mut is very professional and takes time to explain the medical condition of my cat. The receptionists are professional also, and I appreciate the service I have experienced at GAC.
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November 2021 by Terry G.
My little boy, my baby pig went for a basic snip and they killed him. Their negligence cost him his life. Please learn from my mistake do not take your animal here. A pic is attached. My girlfriend got the call he was ready got him in the car and noticed it didn't look right. While in the parking lot she called them they didn't come out to take a look they brushed her off and said it was normal. She got home and it got even worse here is the pic of his intestines they should've double triple checked.
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October 2021 by Robin T.
Customer services is terrible. Overcharged for care. Charged for medicines not received.
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September 2021 by Tom B.
Poor business practices and customer service. Care/treatment is nominal/satisfactory. They charge you to write scripts for medication you don't buy through them so that any money you save ordering those medications will be null. A scummy business practice for sure. Had I known this policy I would have not bothered having my wife ask for scripts but she ended up paying for it. A few weeks later when it came time to order the meds I selected to have Chewy call them, but they refuse to authorize the script over the phone and Chewy called me at 7pm Monday to tell me I had to mail in the script. I went to the clinic Tuesday afternoon to buy a single dose since I needed to give them to dogs today. I also asked to just be refunded for the scripts since we weren't really saving ourselves anything and now we have the headache of snail mailing scripts. I got a call back today from the 'head receptionist' who informs me that her manager (who should have had the professionalism to make a 2 minute phone call to speak with me directly) said they will not refund the scripts and furthermore they couldn't dispense more medication to us without us returning the printed paper scripts. So the fees were like $30 for the two scripts. We have already spent close to $1000 at this clinic and with our 6 pets likely would have ended up spending much more, which is fine we care about our pets and want them to have the car they need. However this 'policy' is treating us like criminals and scam artists. Maybe some people scalp scripts for flea and tick meds... who knows but, these aren't horse tranquillizers or anything they are parasite prevention meds for 5lb dogs. When I raised this point that they would likely lose my business over this I was told that is my option and they don't really care. So good, cya later bye.
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January 2021 by Holly R.
If I could give them zero stars I would. We have had problem after problem with them. Their prices maybe cheap but that's because they make you go back 5 million times. The vet was a j**** my dog was having such a bad anxiety attack he couldn't finish the exam AND then the vet tried to fight me on getting a refill for my animals anxiety meds! Which was the whole damn reason for the appointment in the first place. It has been a constant fight to keep my pet on his medication. They always screw their paperwork up. The wait...every single time I have gone...is absolutely outrageous. Save yourself a lot of money and drama and do not go to this vet.
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December 2020 by Jen M.
Do NOT use!! Had an emergency with my dog's foot; thought a string or rubber band might have been wrapped around his foot. They shaved his paw, and said there wasn't any damage to his tendons and sent us home with a cone and said to leave unwrapped and clean twice, daily. After the first cleaning, I noticed a "scab". Upon closer inspection, I seen that it wasn't a scab at all, it was the rubber band! How could they have shaved his paw and say tendons were not damaged if they didn't even see the rubber band that I seen after the first cleaning?? That was what was causing the injury in the first place and the whole reason we brought him in! SUPER NEGLIGENT! He could've lost his foot due to the vet/technician simply not taking the time and due diligence to ensure there were no foreign objects in or wrapped around the injury! I hope they put forth an effort in resolving this gross negligence, as this could've ended up a lot worse if I had not took it upon myself to check behind the "veterinarian"!
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September 2020 by Pearl W.
I called on Monday, August 31, 2020 to schedule declawing for my cat. The woman said that the girl who does the scheduling for surgery would call me on Thursday. I did not get a call that Thursday or Friday, so I called the Tuesday after Labor Day. I told her that I never got a call. She said, "Let me see if you were on the list to be called. No, but let me get your contact information. You're on the list, so you'll get a call for sure now." Guess what, no one called me back the second week in a row. Today, makes the THIRD WEEK in which no one from this clinic has called me to schedule surgery for my cat. I went by the clinic this morning 9/17/20, to get a copy of my cat's record. I told the girl on the outside all that I experienced. She never apologized, or offered to see what the problem was in the office. She DIDN'T CARE. She just went inside to get a copy of my cat's medical record. Instead of a list of medical interventions performed, I received a print-out that said my cat was seen on a particular date. There was no mention of anything given to her, etc. Getting this clinic to be PROFESSIONAL is like pulling teeth. Also, it listed me as "No Show" for a previous time, though I specifically called and talked to their human answering service. I remember the lady trying to tell me to call when the office opens. I remember telling her that I had an emergency and needed to get on the road. She kept trying to get me to call back in 15 minutes, but I kept telling her that I could not. There is NO ONE professional associated with this clinic. That's why I'd rather spend more money for professional care and great customer service at another clinic.
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August 2020 by Mary W.
I normally love this vet but was very annoyed about the wait. I am a very patient person so I sat outside for 45 minutes after checking in for her 3:15 appointment. At that point, I finally called. The girl did apologize. I was told when they finally came out to get her at 4:20 they needed to get all the information for me again about what medicine she needed refilled because they had lost the information that the girl had written down when she checked me in. They had to call and see what spot I was parked in because they couldn't figure out where I was. I had gotten here about 10 minutes before my appointment so I was probably checked in about 3:05. Luckily, I have a good dog who listened and laid calmly for most of the time I was waiting. Others might not be so fortunate. There needs to be a little bit better communication amongst the employees.
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December 2019 by Lezlie L.
Cheapest place in town to get the same if not better service. Only complaint was having to go back a few times to figure out what was causing my dog to get a rash.
