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March 2024 by D Jones
Dr. Mut is very professional and takes time to explain the medical condition of my cat. The receptionists are professional also, and I appreciate the service I have experienced at GAC.
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January 2024 by Karmella K.
The front desk staff are very nice most of the time but some of the vet techs are some of the most rude and passive aggressive people I've ever encountered.
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January 2024 by A.M. D.
This is not a good place for your family. I posted the following review on Google and Guinard Animal promptly responded. I appreciate their timely response and bare no malice towards these individuals. As such, you will see that I am also posting their response. They have a very difficult job to perform. However, I assure you that I have no reason to be dishonest and was indeed a client. I have vivid memories of the wooden sliding doors (with gaps between the door and floor). I also recall sitting near the glass door (facing Guinard) so that I could easily step outside if a larger ( my baby is very small) dog entered the narrow waiting room. There was never much grass but it was enough to allow my baby a quick bathroom break. I stand by the following statement with the hope that Guinard Animal Clinic will make changes as they care for Sumter and its surrounding communities. "Please don't fall for anything this veterinarian or the employees say. Many errors will occur and instead of immediately addressing them with you they will dismiss or deny what you say. Even when I chose to leave (bill fully paid). They were reluctant to give me my dogs records. My motivation for writing this review is that I spoke to a friend last week (a dog trainer) who had the same experiences as I did. Let me add that other than repeatedly speaking to the people at Guinard Clinic I moved on and have never since shared my story. For those who choose to stay. I truly wish you the best." Response from the owner 18 hours ago "While e are sorry to hear you are unhappy with us I was unable to locate a record for you at this time at our facility. If a client requests records we will provide a printed copy or email copy which ever is easier for the client when requested; so we are unsure why you would imply that we would not provide yours pet's records. We work very hard and have dedicated professionals who have committed their careers to the veterinary industry not to the dog training industry which are two different career avenues. We wish you the best moving forward and hope you are able to find a veterinary facility to fill your veterinary needs." As a former client I only ask that your practice be more sensitive to the needs of your families.
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July 2023 by Von R.
I have used them for several years and have always had great experiences. The staff is always friendly and very knowledgeable.
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April 2023 by Naimah J.
This animal clinic has caused me severe heart break. If you love your animals please do not bring them here! They killed my 15 week old puppy. Treated me like a criminal because they thought he had rabies. They never asked about the rabies shot of the mother and father of the puppy until after they got Dhec involved. They gave me so much wrong information. I was reaching out for help for my little guy instead they killed him and he didn't even have rabies. I absolutely hate this place this is the second time I've gone to them this year and my puppy died as a result. I am extremely heart broken by this. One of the receptionist was extremely rude and asked me why did I bring my dog there. She called me a liar basically and treated me like a criminal and I was only trying to get my puppy help. This happened two days ago on Good Friday. I am completely distraught. Also I incurred medical bills because they told me to go to the hospital immediately. If they were professional and experienced they would have known that it was unlikely for my pup to have rabies They killed my puppy for no reason at all when he just needed help
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November 2021 by Terry G.
My little boy, my baby pig went for a basic snip and they killed him. Their negligence cost him his life. Please learn from my mistake do not take your animal here. A pic is attached. My girlfriend got the call he was ready got him in the car and noticed it didn't look right. While in the parking lot she called them they didn't come out to take a look they brushed her off and said it was normal. She got home and it got even worse here is the pic of his intestines they should've double triple checked.
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October 2021 by Robin T.
Customer services is terrible. Overcharged for care. Charged for medicines not received.
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September 2021 by Tom B.
Poor business practices and customer service. Care/treatment is nominal/satisfactory. They charge you to write scripts for medication you don't buy through them so that any money you save ordering those medications will be null. A scummy business practice for sure. Had I known this policy I would have not bothered having my wife ask for scripts but she ended up paying for it. A few weeks later when it came time to order the meds I selected to have Chewy call them, but they refuse to authorize the script over the phone and Chewy called me at 7pm Monday to tell me I had to mail in the script. I went to the clinic Tuesday afternoon to buy a single dose since I needed to give them to dogs today. I also asked to just be refunded for the scripts since we weren't really saving ourselves anything and now we have the headache of snail mailing scripts. I got a call back today from the 'head receptionist' who informs me that her manager (who should have had the professionalism to make a 2 minute phone call to speak with me directly) said they will not refund the scripts and furthermore they couldn't dispense more medication to us without us returning the printed paper scripts. So the fees were like $30 for the two scripts. We have already spent close to $1000 at this clinic and with our 6 pets likely would have ended up spending much more, which is fine we care about our pets and want them to have the car they need. However this 'policy' is treating us like criminals and scam artists. Maybe some people scalp scripts for flea and tick meds... who knows but, these aren't horse tranquillizers or anything they are parasite prevention meds for 5lb dogs. When I raised this point that they would likely lose my business over this I was told that is my option and they don't really care. So good, cya later bye.
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January 2021 by Holly R.
If I could give them zero stars I would. We have had problem after problem with them. Their prices maybe cheap but that's because they make you go back 5 million times. The vet was a j**** my dog was having such a bad anxiety attack he couldn't finish the exam AND then the vet tried to fight me on getting a refill for my animals anxiety meds! Which was the whole damn reason for the appointment in the first place. It has been a constant fight to keep my pet on his medication. They always screw their paperwork up. The wait...every single time I have gone...is absolutely outrageous. Save yourself a lot of money and drama and do not go to this vet.
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December 2020 by Jen M.
Do NOT use!! Had an emergency with my dog's foot; thought a string or rubber band might have been wrapped around his foot. They shaved his paw, and said there wasn't any damage to his tendons and sent us home with a cone and said to leave unwrapped and clean twice, daily. After the first cleaning, I noticed a "scab". Upon closer inspection, I seen that it wasn't a scab at all, it was the rubber band! How could they have shaved his paw and say tendons were not damaged if they didn't even see the rubber band that I seen after the first cleaning?? That was what was causing the injury in the first place and the whole reason we brought him in! SUPER NEGLIGENT! He could've lost his foot due to the vet/technician simply not taking the time and due diligence to ensure there were no foreign objects in or wrapped around the injury! I hope they put forth an effort in resolving this gross negligence, as this could've ended up a lot worse if I had not took it upon myself to check behind the "veterinarian"!
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September 2020 by Pearl W.
I called on Monday, August 31, 2020 to schedule declawing for my cat. The woman said that the girl who does the scheduling for surgery would call me on Thursday. I did not get a call that Thursday or Friday, so I called the Tuesday after Labor Day. I told her that I never got a call. She said, "Let me see if you were on the list to be called. No, but let me get your contact information. You're on the list, so you'll get a call for sure now." Guess what, no one called me back the second week in a row. Today, makes the THIRD WEEK in which no one from this clinic has called me to schedule surgery for my cat. I went by the clinic this morning 9/17/20, to get a copy of my cat's record. I told the girl on the outside all that I experienced. She never apologized, or offered to see what the problem was in the office. She DIDN'T CARE. She just went inside to get a copy of my cat's medical record. Instead of a list of medical interventions performed, I received a print-out that said my cat was seen on a particular date. There was no mention of anything given to her, etc. Getting this clinic to be PROFESSIONAL is like pulling teeth. Also, it listed me as "No Show" for a previous time, though I specifically called and talked to their human answering service. I remember the lady trying to tell me to call when the office opens. I remember telling her that I had an emergency and needed to get on the road. She kept trying to get me to call back in 15 minutes, but I kept telling her that I could not. There is NO ONE professional associated with this clinic. That's why I'd rather spend more money for professional care and great customer service at another clinic.
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August 2020 by Mary W.
I normally love this vet but was very annoyed about the wait. I am a very patient person so I sat outside for 45 minutes after checking in for her 3:15 appointment. At that point, I finally called. The girl did apologize. I was told when they finally came out to get her at 4:20 they needed to get all the information for me again about what medicine she needed refilled because they had lost the information that the girl had written down when she checked me in. They had to call and see what spot I was parked in because they couldn't figure out where I was. I had gotten here about 10 minutes before my appointment so I was probably checked in about 3:05. Luckily, I have a good dog who listened and laid calmly for most of the time I was waiting. Others might not be so fortunate. There needs to be a little bit better communication amongst the employees.
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December 2019 by Lezlie L.
Cheapest place in town to get the same if not better service. Only complaint was having to go back a few times to figure out what was causing my dog to get a rash.
