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November 2023 by Deanna Griffin
Tristan Hill is AMAZING. He helped me and my fiancé out so much - we were disgruntled coming from another furniture store and as soon as we walked in Tristan made the process of getting a new bed super easy. He went above and beyond! His kindness and good energy really turned the day around for us. Thank you Tristan!!
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November 2023 by Kelsey Vining
Rosetta was amazing at helping us get just what we wanted! Thank you! We will definitely recommend Mattress Firm!
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October 2023 by Tammy Sullivan
I have bought with Mattress Firm before, many years ago, and my experience last time was not the best. This time around Kim was engaging, heart felt and I loved her stories and it made this buying experience a lot of fun and extremely enjoyable. I can’t wait to sleep on my new bed!! Thank you Kim and Mattress Firm for having a great variety and allowing me to find the perfect fit!! Not sure when I’ll be back considering I have a 10 year warranty but you never now!!
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October 2023 by Tammy Konemann
We bought a king-size split mattress with an adjustable base, and Rosetta helped us. We could not have asked for better service. Rosetta was very kind and patient. She was very informative but gave us space to make decisions without feeling pressure.
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September 2023 by Diane Warrick
The saleslady, Kim, was welcoming and kind. She listened to my wants and needs which led to my purchase. Store was clean and bright. It was an easy, comfortable experience. My thanks to Kim.
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September 2023 by Linda Bach
I was able to find the mattresses I needed for my guest room and kid's room with little effort. They will be delivered in a couple of weeks. The one salesperson waited on all three of us in record time. Jill was awesome.
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September 2023 by Joy Cann
Kim was a very helpful sales person. We tired the mattresses till we found the correct one. She was so helpful.
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September 2023 by Ramelita Genwright
We ate happy that we came to mattress firm, The lady was very informative about mattresses, and she show us the best deal in town,if we need a mattress again I'm sure to go back thereThank you..
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August 2023 by Vicky King
Tristan was the BEST. He listened to our needs and wants. He took time to help with my enrollment on my phone. The rest of the staff (managers) were also helpful in getting a delivery date that worked with our schedule.
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August 2023 by Shane Reese
Just so happens today we caught Caesar at the Sumter location instead of the Columbia store. This man went above and beyond. Very great customer service as well as giving us time to test all the mattress before helping us make a decision. We didn't feel pressured to go above our budget and he made sure we got the right mattress for us. This place deserves a 10/10 stars. Will definitely be back in the future.
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August 2023 by Soyla Delgado
All I can say is OMG the sales woman was amazing her name is Mrs. Kim Story she was so friendly and helpful I've been needing a good mattress for the longest but nobody would give me a chance but thank I'll be receiving my mattress soon thank you so much Mrs. Kim
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July 2023 by John Garrett
The sales person Keosha Griffin was great. Very knowledgeable and very helpful. Her sales style was perfect. Let us explore on our own but checked back to answer any questions we had. She did not push one mattress over another. She was just interested in us finding the perfect mattress for us. Great experience!!
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June 2023 by Emily Adams
We had a wonderful experience! Keosha was absolutely terrific, she answered all of our questions and explained the perks of the different mattresses. She really is super and made the buying experience very easy.
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June 2023 by Marielena Bautista
The mattress was delivered as scheduled but we were told in-store that they would be able to take our old mattress away upon delivery. When delivered, we were told that this wasn’t possible - not at the fault of the delivery people of course. When we called the store back to inquire about this we were told different information than we were told the first time when we were sold the mattress, stating that takeaway service would be an additional $150 fee. This was not once mentioned during the original purchase as we were assured they would be able to take our old mattress away. Not happy with this miscommunication which is causing more work and fees on our end than originally promised. Don’t be fooled if you are told this!
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June 2023 by Kenneth Orr
My wife and I needed a new mattress and Keosha assisted in selecting the perfect one. She was very helpful and lots of patience. We will definitely shop here again!
