“Bill did an exceptional job getting us signed back up to T-Mobile and getting my wife’s new phone. His knowledge was outstanding, his customer service was on point, and his expertise was on display as he seamless transferred our phones and our service even with my son being remote. I’m so glad to be back with T-Mobile”
“So. With the understanding that this is still a newer store (within the past 2 to 3 years?) it's pretty much a flawless shopping experience for your Verizon needs. Be it phones, accessories, or just some general technical knowledge. And it's a pretty large location with working display models to test out and get a feel for before purchase. I say near flawless because, while it's not their fault, they don't really offer the best prices around. I know that's a franchise controlled concept, but my interaction was with the store not the actual corporation. The price was a 50 dollar difference, online with another store (still Verizon service) vs. in Store/Online with Verizon. The phone was bought elsewhere, but set up and received add ons through the Verizon Store I'm reviewing. Confused yet? Anyway, while that seems like I should review something else... Verizon is what started it and made the sale. I got to get in store and compare my top three phones with actual hands on use. Plus the clerk working with me had a lot of useful information and was able to give me a few secrets/differences that you wouldn't notice on a quick touch and go. Even explaining how one of the phones I was interested in was about to go off market... or how a wireless charge kit affected the batter compartment on certain phones, or didn't exist for others. Small things that while you may be interested in, you didn't think to ask before purchase. So it was extremely helpful in putting me on track for a phone I really like and enjoy using (plus use a lot!). Even after buying the phone through a competitor, the Verizon store was still extremely helpful in getting me set up with service. Showing me how to access great (user hidden) features, transferring my contacts and pictures from one phone to the next, etc. It was very helpful, and again, customer focused. I would definitely recommend you checking this store out for your future Verizon needs (new or upgrade). I don't think you'll be disappointed with their selection, or great customer service.”
“Had to buy 2 phones in the last month and who wants to have to do that! Once again Lisa made it a pleasant experience. Truly appreciate the awesome customer service!”
“I was signing in when a very loud voice yelled out, "You don't have to sign in"! I immediately went to her and had the best, most wonderful experience! I was just returning a piece of equipment. I walked away with so much more.”
“Went to the store 10 :00 wanted a upgrade was out of the store within 20 minutes with my new Samsung galaxy A14 along with my new clip case my rep was respectful an took care of all my needs thank you Ms Mikeya”