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July 2021 by Antonia Owens
AVOID THIS SCAM!!!! This place is no longer in business. A family member called “Hertz” to reserve a vehicle. They happened to be the only place in the area that had a vehicle available for the date needed. They directed the family member to purchase a prepaid card to reserve the vehicle. Long story short…the family member was scammed out of nearly $400. They attempted to visit the location in person and the business was shut down. They were informed by the Columbia location that the Sumter location was shuttered. Save yourself the time & money. AVOID THIS SCAM!!!!
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June 2021 by Sylvia Spangler
After reserving a car with Hertz, I received a call a few hours before Needing to pick it up, letting me know that they do NOT have a car available for me. I went on the Expedia App and rented a car from that app. My husband went to pick the car up (happened to be with Hertz) and the counter person was extremely rude. He said “so after I told you we don’t have a car for you, you show up anyways. I tell you we have nothing and yet here you are.” Of course the nasty comments didn’t stop there. When I rented the car on Expedia they had 6 cars available. So Someone was lying. Either they have six cars or they have NO cars available. Well I believe the liar was Hertz since we picked up the car. The clerk continued to say rude things like “you’re lucky you’re getting this car” etc. When my husband left the rental place and got onto the highway, the mirrors started to fall off the car. The molding or trim around windshield flew off. This car was dinged up and falling apart. I will NOT ever get another car from this company nor will I recommend this unprofessional company with their shabby rental cars.
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April 2021 by James Cobbs
I've literally been on the phone 3 times in 3 days trying to book a vehicle. I've been put on hold until the phone hangs up! I've emailed over and over about my a business account and no response. I've called the location I had the vehicle booked only to find out it doesn't exist anymore? even though it was booked there. Then I called the Florence location for specifics about a business account. 27 minutes on hold. I mean really, like really does the business even exist anymore
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August 2020 by J Martin
This Hertz in Sumter SC was a life saver. My family and I became stranded after a major collision. We were from NYC headed to visit my mother in South Florida. Tameka helped us when no one else would. Not only did she answer our questions and made sure we got into a car. She also genuinely cared about our injuries and how we were doing. She made a traumatic and chaotic day a little bit easier. Thank you again
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December 2019 by Sarah Guillen
If it wasn't for Tameka and Steve, I would have left a scathing review. If Darnell is there, go elsewhere or call Tameka. She was more than accommodating and so helpful. Darnell is pretty much useless. Doesn't tell you anything, doesn't talk to you. He gave me the worst customer service that I'd ever received. But, fortunately, Tameka resolved all the issues I had, and gave above and beyond customer service. I will definitely go again as long as she helps me.
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October 2019 by Ross LN
Tameka Davis went above and beyond to help me in every way conceivable. Excellent experience, and I'm more than grateful!!!!
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October 2019 by Charles R
This location is a little out of the way for me, but it’s perfect for Shaw. The staff is good and helpful. The car I received was very clean and drove really well. While it was not the class I reserved it was just outside it, so gas mileage wise I did about the same.
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September 2019 by Tony Brown
Awesome experience asked for Colton he always has great customer service!!!
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June 2019 by RAY LOUIE
Friendly and knowledgeable staff.
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May 2019 by Richard Jones
The worst experience I have ever had a with a rental car company. I am in Sumter, SC. They tried to cover two different locations with three people. One of those people was a shuttle driver/car cleaner. The John Harris body shop location was supposed to open at 8 am and didn't have anyone there at all. Completely unsatisfactory.
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February 2019 by Jayro Williams
Fantastic service. I had a car be placed on hold for me until I was able to pick it up. Honestly I couldn't ask for better service. I will definitely go back.
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February 2019 by Susan Murken
Went to pick up car and they didn't have it ended up with whatever they had left over will use Avis next time
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January 2019 by Jordan Lindley
Had an awesome experience with this Hertz location and the staff. Would recommend this to anyone in the area. They worked with me and found me a much better deal than I could've gotten at any other rental location locally. The car was also very nice and was spotless when I picked it up. Overall, great experience.
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September 2018 by Tie Richardson
I love the service that I received at this location. Have rented from them on multiple occasions.
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August 2018 by ANNIE MILLER
Offered an upgrade and ended up charging us $250 extra for the upgrade THEY offered. No mention of increase until we saw the cc statement. I've exclusively rented from hertz for travel over the last 5 years. They absolutely lost my business and I will not hesitate to tell everyone I know about their bait and switch. I already moved the corporate account from my fortune 500 company to a competitor. They were absolutely unapologetic and claimed we were informed. I showed the paperwork that provided no mention of the price difference and they said we should take it up with theshop we rented it from...3 states away.
