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December 2023 by Diane Lambert
The veterinarian is very good. He explains in detail everything you need to know about your pet. Works with clients on a variety of treatment options.Since moved from the area but wish I could have taken this Veterinarian with me. He is amazing. Great service for you and your pets.
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December 2023 by Alexis Needham
Very upsetting that no over the phone payments are accepted. I work full time and could not take off to accompany my husband to the Vet, and my husband didn’t have my card so while my dog sat with a shard of wood in his eye awaiting care we had to scramble to find other methods of payment all because they wouldn’t take my payment over the phone. It’s very disheartening that no exceptions could be made because of the circumstances.Editing to reply to Owners comment. I understand you have policies but we moved to the area a month ago and so of course we haven’t been to your location before to establish any type of relationship. This was situation is uncalled for and I’m disappointed that no compassion was shown what so ever to our dog. And now my pet has to spend another 24 hour period with a shard of wood IN HIS EYE because we had to wait all day to process a payment by in person by card. When it could’ve been done promptly at 830 this morning when my pet arrived at your facility.And now because of my HONEST review of this facility they refuse to treat my animal. Dr. Gerard called me to tell me he wasn’t going to speak to me about my dog because supposedly our pet is only my husbands dog, and then continued on to say how since I’m unhappy (per my review) they’re refusing to treat him. And that he expected me to take my review down, but did not try to explain anything regarding the supposed policy which prompted my review in the first place or apologize for any misunderstandings due to staff (being Christy Gerard and himself) not giving a full explanation of what to expect and then blaming it on being rushed into surgery. He then went on to place the blame of my dog not being treated after being held for 4 hours in their facility on me not having money for the procedure, when in reality I had the money the entire time but Christy refused to take my card over the phone (per my review above) so I could do as I intended and make payment immediately so my dog could be treated as quickly as possible. I expected a civil conversation as two adults attempting to reach a resolution after what was misconstrued information, but I definitely did not get that. What I got was someone who was not willing to try reach a resolution for the situation or figure out what actually happened, and someone who was quick to place blame and take zero accountability. He was defensive and disrespectful from the very start of the call, talked over me the any time I tried to speak and then hung up on me abruptly. When my husband went to pick up our dog he was given a lecture by Christy and she told him how disappointed they were that I had left my review and said that it “hurt their feelings” and then she felt the need to tap the bill of my husbands hat to get her point across. But of course denied touching him that after the fact.Now fast forward we take our dog to the closest emergency veterinary clinic in Columbia where there is a certified opthalomolgy doctor, seeing as this clinic did not have one. The doctor told us there was actually no reason for any surgery because there was in fact nothing in my dogs eye Iike Dr.Gerard told us there was. It was in fact just a scratch. So not only was Dr. Gerard rude but he’s also incorrectly diagnosed my dogDon’t bring your pets here unless you want to be treated like absolute trash and talked to like you’re a child. He was in no rush to help my pet and It’s apparent that they don’t actually care about a persons pets here. They only care about their image on google and money. This is hands down the worst experience I’ve ever had at a veterinarian’s office while just looking to get prompt care for my pet.. There’s really no excuse for the lack of compassion and empathy for our dog or us and it’s disturbing that’s how you treat someone coming in to get help for their animal especially someone who just moved to town and is experiencing an emergency. I will be sending a complaint to the state licensing board due to this terrible mistreatment of my pet.
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May 2023 by Sam Levy
An outstanding veterinarian with a pure heart of "GOLD!"
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November 2022 by Cathy
Service is pretty slow, one of the ladies is quite rude and used rope to make a harness on a dog that didn't need one.Note: They say that the collar was lose/poor yet we tested it and it does not come off of her and she does not tug. The collar cannot come off of her unless unclipped.
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October 2022 by Addison M.
I brought my 3 year old lab mix in for a rash yesterday and they were about to add me on as a walk in. Dr. Gerard is very professional and informative! He answered all of my questions and gave me multiple options of treatment for the rash and thoroughly explained each one. Great place!
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July 2022 by Caiti Newman
I am new to town and tried to call, it goes straight to voicemail and you can ONLY get a call back.. I had an appointment at 5:00 and did not get helped until 5:30. It is very unfortunate that this did happen the way it did but the professionalism bar is on the FLOOR. There is nothing advanced about this vet.
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July 2022 by Carol Kelly
Dr. Gerard and Miss Lois are not only excellent professionals, they are kind and compassionate. I highly recommend Advanced Veterinary Hospital.
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June 2022 by Renee Rivers
Dr. G is very thorough and really seems to care about our Cody. We took all of our pets to another vet in town for years but switched to Dr. G last August. We are very pleased with the quality of care
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March 2022 by Taquisha Jolie
Was heading out of town and desperately Needed update shots for my new 3 month old German Shepard before taking her to boarding. My daughter and I were all over town looking for a good Vet to take in our Asia, Everyone was either booked or not accepting any new patients. So after riding around and calling for some hours I told my daughter this would be our last stop for the day… Lucked up and there was a canceled appointment ? so Asia could be seen immediately. IM SO GLAD I CAME HERE!!! Dr. Gerard definitely knew his stuff when it came to our new German Shepard puppy ? answered our questions and made suggestions, you can tell he has a love for animals. He took great care of Asia ❤️
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October 2021 by Jay Dee Reames
Dr Gerard is very knowledgeable; takes the necessary time to explain details.
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August 2021 by cesar cardona
Louis and Dr Gerard really acre about our furry babies. Dr Gerard REALLY takes the time to explain and summarize what happened during EACH visit.
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May 2021 by Heithem Azzain
Lois is ungodly rude. Only lets employees do things if they are authorized, like she has a god complex. Lois is the definition of a Karen.
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March 2021 by Catherine Nierman Osborne
I am so happy I found this Vet and his staff. They're all very caring and truly love the pets. I had to bring my boy in today... they took him in no questions asked, they talked to me about his issue and if I didn't understand or had a question they were very accommodating. What really pulled at my heart strings is when they took my boy in to be treated (I couldn't go with
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January 2021 by Mary McManus
Called to ask a question about my pet. Lois was RUDE and unprofessional. I am glad that I discovered this ahead of time because I would never come here now and I would never recommend this place! It is bad enough the stress that you have with an older dog, and then you can't even ask a question to see if you can get an appointment! What does COVID have to do with my dog? Are you afraid that my dog may transmit it? It is okay. I will take my services elsewhere. If you can't be compassionate, find another job!
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November 2020 by Thomas Warren
Gizzy my little Chihuahua, wasn't feeling well and we came to Dr. Gerard and he is the most through vet and Lois is always so kind and treats your pets as if they were there own. Dr. Gerard takes his time explaining what is/was wrong and how to prevent/cure it. They don't rush you out the door or try to sell you overpriced, unnecessary products, tests, services, or prescription recovery food. I highly recommend this establishment. Even when my little Dezi passed away the staff gave me time after they were closed to say my good byes and helped me with the arrangements with Mr. Bullock. I cannot say enough positive words about this establishment. You are more than a number there you really are a member of their extended family!!!
