Simpsons Ace Hardware is noted as one of the nicest and largest Ace stores with a tremendous and amazing selection of products. It offers a wide variety of items, including guns, ammo, safes, footwear, lawn and garden supplies, plants, soil, tools, a duplicate key service, jewelry, batteries, and pretty much anything you might need around the house. The store is clean, well-organized, well-maintained, and conveniently located with plenty of parking. The staff is frequently described as extremely helpful, responsive, friendly, pleasant, knowledgeable, and experienced. Employees are always ready and willing to assist, offering encouragement and help in finding the right items. Specific departments, like paint, receive praise for being top-notch and providing helpful follow-up service. The staff is also respectfully noted for appropriately interacting with service animals. While prices may be more than other places, many customers feel it is worth it for the service and selection. Most visits are very positive, though there is a noted exception regarding an unhelpful and unpleasant customer service experience during a return. The store is seen as a reliable alternative to larger chains, with a well-equipped inventory for keys, plumbing parts, propane, and more, making it a place where customers feel welcomed and well-served.
