-
February 2024 by Gaby S.
I am very grateful for Stacey who went above and beyond helping us throughout the whole transaction.She was patient, kind and helpful. I highly recommend Verizon at Dorchester Rd!
-
January 2024 by Lee Holley
I feel so cheated. I switched my iPhone 11 Pro Max to Verizon by internet. I didn’t mind fixing my own phone that would have great service. Verizon did not assign my number to my phone but to a dummy imei. Which okay the guys there figured that out. But little did I realize this was a sales center. So they told me I could get a free phone. Since my phone was damaged okay no problem. I was so confident I even bought a watch. Turns out my phone “wasn’t able to traded” and I am now stuck with a very expensive bill. I want my iPhone 11 back. So don’t let them scam you into a sale, it only helps them and not you. BTW I want my phone back. Or give me money.
-
January 2024 by Verdina Cox
Great customer service
-
December 2023 by Shannon Wakeland
Frazier and the staff are amazing. They were very welcoming and answered all of my questions.
-
November 2023 by Edward Neals
Gail Johnson here!I went in this store devastated after I dropped my phone and it blacked out. As I sat waiting on assistance Mr. Joe Lewis came to help me. He asked me was I ok and I stated no I have everything in that phone. He said we gonna take it one step at a time and assured me that he would do all hecan to help me. He did just that! Excellent customer service and very, much knowledgeable of his job. Just kno that he really made my day!!! I give him a 10/10 ⭐⭐⭐⭐⭐Thanks again Mr Joe!
-
November 2023 by Lizzy Robinette
I don’t typically leave reviews unless someone far exceeds my expectations, but I must take a minute to say how absolutely FANTASTIC this Verizon store is, specifically the associate Josh Hiatt. I walked in anxious, with a complex situation. I needed my current phone plan split into separate plans with only some of the lines moving to the new plan, as well as wanting to purchase a new phone along with a new line on the newly spit plan (yes, it was as complicated as it sounds). Josh made the experience seamless and helped me every step of the way. He handled all phases of the process to get what I needed done correctly, explained everything he was doing clearly and concisely, helped me find the most cost-effective solution, and his communication/follow-up was excellent! I can't say enough about now helpful he was and how much he went above and beyond to provide next-level customer service! I highly recommend this Verizon store/Josh Hiatt if you’re anywhere in the Charleston area!
-
October 2023 by Tiera B.
Extremely rude! Didn't even acknowledge me when I walked in! One guy looked at me and looked back down at his phone and the other girl had headphones in and just stared at me. I had to actually speak in order for them to help me make a simple payment! DO NOT GO HERE! The one in West Ashley is way better!
-
October 2023 by Izzy Belle
Recently, my wife and I were in need of new phones. The old ones were not keeping up with the new technology. We both had the pleasure of meeting Stacey. She was most helpful and courteous. Always willing to answer questions even days after the purchase. I highly recommend this Verizon location and Stacey for your next phone.
-
October 2023 by Takiyah Shoaf
I went to the dorchester rd location to get the new iphone. I never backed my icloud up so it took a while & i was there a little after closing. Josh was my sales representative he was amazing. We laughed & joked to pass time by & he was not frustrated with me for keep him pass closing time. Joe also stepped in & helped towards the end. he was really helpful & found ways to save my contacts & 90% of my pictures. Those guys were amazing. I will recommend them to anybody. Thanks again Josh & Joe !!!
-
October 2023 by Nevin Winters
I went in 45 minutes before closing time due to needing to switch carriers and get a new phone that day and Will and Josh helped me out with no hesitation and were so helpful and friendly along the way. I was in and out with a new phone and everything so quick. I’ve never had a better interaction with representatives before. Shoutout to those awesome guys !
-
October 2023 by Billy McCoy
Hey, Stacy is so very helpful and awesome to work with! My daughter went into the store, and Stacy helped her get everything taken care of for her new phone with no problems whatsoever! I would highly recommend using Stacy or anyone in the Dorchester Verizon store for any of your cell phone needs?
-
October 2023 by madison mccoy
Stacy was amazing!!! I was in and out with a new phone within 40 mins!!! Answered all my questions and I left feeling confident in my new phone!! I Definitely recommend her for anything you need at Verizon!!!
-
September 2023 by Adrian Gaynor
I went into this Verizon after a few weeks or less after getting a new phone. I was having little issue with my phone not be able to steadily charge and couldn’t get it to work consistently. I told the guy what has been happening and he tried to put it on the charger… of course it was working now but for the last week it was off and on issue so I knew there was a problem. (I tried multiple chargers so I knew it wasn’t that.) The guy suggested word for word “if I was feeling this paranoid about my phone and need to ease my mind” then I can get a new phone for a $50 restocking fee….. I was so infuriated that I just left because you really cannot be calling someone paranoid and expect them to WANT to be there and accept services. I couldn’t believe that he said I was being paranoid when he tried for less than a few minutes. *please note this Verizon had all their lights off in the meddle of the day and he was sitting on the couch before I got there playing on his phone before he even saw us. Will never step foot into this place again.
-
September 2023 by David Fogle
Incredible customer service. My wife purchased a new iPhone 14, but there were issues with her old phone when transferring everything over. They went above and beyond trying to make it work. Very appreciative.
-
August 2023 by Lisa Carrington
Never visited this store on Dorchester road but was referred by a neighbor. Best referred made! Stacy is excellent at her job. Although version doesn't give service I need in my area , she did the best she could to assist me, very very professional!! I'll never to to the other store again, only this one!!!
