Verizon on Dorchester Road is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and professional assistance from representatives like Frazier, Stacey, and Matt, who go above and beyond to help with phone issues, plans, and upgrades. Frazier, in particular, is noted for his dedication, spending significant time helping customers with difficult problems, including creating new accounts and porting numbers, earning high praise even when a solution isn’t possible. Stacey is recognized as a helpful and professional team member, always ready to assist with any cellphone needs. Matt is appreciated for his support in setting up new phones and resolving problems. The store provides a welcoming environment where customers feel valued, and the staff’s eagerness to help makes Verizon a trusted choice for wireless needs. Customers also enjoy shopping for accessories and promotions at this location, making it a convenient spot for all Verizon services.
Stacey has been taking care of our family's phone & now internet needs for years! She is super knowledgeable, fast, amazing customer service! We never had a bad experience at this location!
February 2026
Thank you Stacy for always always being so much help to me. I bought a new phone today and she you got me connected and downloaded all the information that I need and also connected me to my Android auto and just spent so much time explaining everything fully to me and I appreciate your help so much.
February 2026
The staff at the store was very helpful transferring information from my old prepaid phone to my new prepaid phone. They even took care of me at no charge.
