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November 2023 by Harvard Y4
I am extremely disappointed with our haircut. My wife and I came to get fairly simple cuts and walked away with nothing short of a bad haircut. There were many issues that ranged from the cleanliness of the equipment and the gentleness — or rather lack thereof — of the stylist all the way down to the end result we walked away with. I am typically a pretty easy going guy, but this was really disappointing. It seems we just got an inexperienced stylist. If I could have management contact me that would be much appreciated because I would like to discuss our experience and hopefully get to a resolution.Update: I contacted the manager and we were able to reach a resolution. Unfortunately a refund does not fix my hair, but I am thankful that the manager was willing to help us get our money back. Upped to 2 stars because the manger was willing to help us, but I guarantee I will not come back to this location. I hope the stylist continues to grow in her skills and learn so that this doesn’t happen again to another customer.
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November 2023 by Bob Coomes
I've been getting my hair cut here for years, almost exclusively with Vivian, who also manages the location. I was always happy with the service and previously left a 5 star review.When I didn't see here name as an option on the website, I called to make an appointment and found out she no longer works there, not sure why.So I went back to the website to make an appointment. I had the choice of 2 stylists, so I randomly selected Sarah at 2pm. When I arrived at the location, only 1 stylist was there and she was cutting someone's hair. Another gentleman was sitting in the waiting area, presumably to get his hair cut as well. The stylist asked who I was and I stated I had a 2pm appointment with Sarah. I was told they would be with me shortly.After sitting down, I saw a woman come into the shop with what appeared to be grocery bags. She immediately went into the employee area of the shop, so I assume she was the other stylist. But instead of returning to cut hair, she stayed in the back.While I continued to wait, a woman and 3 children came in. The woman stated her son had an appointment as well. So now 3 of us are waiting to get a hair cut, and only 1 of 2 stylists is actually cutting hair.After waiting 15 minutes and the other stylist not coming back out, I gave up and left.Vivian ran a good shop, I don't know if that can be said now. Your supposed to have 2 people working, but only 1 is cutting hair while the lobby is filling up. I don't plan on returning.
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October 2023 by Michael Fletcher
Scheduling online is for this location is pointless. The appointment was scheduled and confirmed online but, when arriving at the location they had no appointment scheduled for me. Another person walked in right behind me and had an appointment scheduled for 10 mins after my appointment and their appointment was on their schedule. Either get the scheduling right or don't have online scheduling. This was not the first time this has happened at this location
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September 2023 by B E
I drive across town to see Vivian Hall. Not only is she a talented stylist, but she has the best quality you could want in someone cutting your hair- she listens. I’ve had haircuts from a few different folks in this establishment and they all do a great job. There’s just something so comforting in how Vivian makes you feel in the chair. She asks questions every step of the way and you just KNOW she aims to get you the look you want. She’s also a good manager, holding her team to a high standard and keeping the customer service levels on point. Go visit this Supercuts location. Check in online!Service: Haircut
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September 2023 by B Wigs
They're great! Online check in makes it easy to walk right in for almost immediate haircut. I've had 2 different lady's cutting my hair and they both do great!
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September 2023 by Christopher Combs
Easy to book an appointment because you do not have to log in so it's quick and simple. Price is really good considering the State of the economy and haircut as good as expected..
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August 2023 by haley richards
Ms. Vivian did my hair and if i could rate her 100 stars i would! At the beginning of my cut i let her know i was nervous bc i’ve had way too much taken off before in the past but i knew it was time for a cut . Vivian went above and beyond to be sure i was satisfied, from using a ruler and turning the chair around multiple times. Will definitely be back to see Vivian!! if you are looking for a new place to get your hair done i suggest her 100%Services: Haircut
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August 2023 by Adina Hamilton
Nori is the best!!!! She can cut any hair texture.
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July 2023 by William J Jackson
Supercuts at Paradise Shoppes. I’ve been going there for years, convenient, local. I’ve never had a bad haircut from them. Hopefully the rotation of staff, I’m assuming a lot here, slows down and Kat, my most favorite stylist stays on, fantastic experience with her. Cut, hot towels on the face and the head message.. OMG. Kat’s there F, S, Sun, ask for Kat. You won’t be disappointed.Service: Haircut
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June 2023 by Lois Fulmer
Thanks Joel for a this special haircut! Going from Longhair to short, was a big decision. I have gotten so many compliments!
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June 2023 by Margaret Millwood
Great place to get your hair cut. Done a excelkent job
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March 2023 by Audrey Chubb
I had my shoulder length hair cut into a pixie. Miss Vivian did a great job!! She was very attentive and asked me questions to make sure I liked it as she progressed. I LOVE IT! Have had so many compliments. She is a great stylist.
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March 2023 by joseph boeres
I have gone in for a hair cut today asking for the barber to cut my hair and trim it with a reference picture of what my hair looked like a few months ago he did not listen when he asked "do you want it even all the way around and I said no I know that it was my mistake to trust great clips again as I have not had good experiences the past times I have been but my hair looks bathing like I wanted and it is way shorter than I had asked so in short I do not recommend ever getting anything other than a buzz cut done at this establishmentService: Long haircut
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March 2023 by Dj Wyrick
I would like to give a lot of credit to Cristine, I explained what i would like and the color i was looking for and the results are amazing. I am in love with my hair. Will definitely be requesting her next time.Services: Haircut
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March 2023 by J B
Absolute worst haircuts. When I asked can you blend it in because it’s supposed to be a fade, the Chinese lady said looks blended to me! I think she’s partially blind. Stay away. She is the worst men’s hairdresser on earth.
