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August 2024 by Jamey Cronemeyer
Please forgive the photos, I was too excited to wait until the yard was finished to post my review. I love love love Paradise Pools! We have had such a wonderful experience with them from start to finish. Chris and Will have gone above and beyond throughout this whole process providing exceptional customer service and a phenomenal product I am absolutely thrilled with. It was always my dream to have my own pool to enjoy with my kids but over the years, after extensive injuries/surgery, owning a pool became an important aspect in my healing process. I wanted to have my own pool to do physical therapy in at my own convenience and help control chronic pain. We first started communicating with Paradise Pools back in late 2022/early 2023 when we bought our house that was being built. Our house quickly turned into a nightmare but Chris and Will stuck around for the ride. I totally would have understood if they had said call us back when everything gets sorted out, but instead they patiently redesigned our pool numerous times after the builder pushed our house back fifteen feet taking most of our back yard away and setting build restrictions on our lot unique to the community. When we couldn’t get answers from the builder on different issues Chris went to the county for us to ask questions and help us out before we even paid our deposit. There were items we were considering adding that would have substantially increased cost but they were honest with us and said they didn’t think our pool would need it and we should wait a year to see how much use we get before adding those things. I greatly appreciated this honesty because they could have taken our money and not said a word but instead they helped reduce the cost of our pool. They were patient, knowledgeable, compassionate, and a lot of fun throughout the process. A year later we finally were able to close on our home and Chris and Will were ready and waiting. When the work started we were thrilled with everyone who came to our house. They were considerate of our neighbors by parking a block away so they didn’t inconvenience anyone, tried very hard to do minimal damage to the yard and easement, and were polite and respectful. Not only did they do awesome work but they finished ahead of schedule. Our house has been a nightmare and continues to be but our pool experience exceeded all expectations. It was such a relief to have something go right for once lol. I have already recommended them to friends and neighbors and will continue to do so. Paradise Pools was amazing to work with!
ETA: edited to include pictures with the yard done! I am so in love with my pool! I can’t say enough good things about Paradise Pools. While the turf was being installed a mistake was made damaging the concrete around the pool. Paradise immediately responded assuring us it would be okay and getting us the help we needed to fix it. It’s all fixed and you would never know it was broken. I love this company!
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May 2024 by Sara E Stewart
Great staff very knowledgeable and super helpful while you’re in the store and over the phone
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March 2024 by Lyndsay Luthringer
I’ll be happier when the crack in my patio is repaired instead of being told it’s too small to fix currently.
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March 2024 by TJ Turner
Very helpful people who don't try to sell you things you don't need! Great service.
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September 2023 by Sarah Cameron
I've never had a company come and do work at my house, break items they had no business touching and then accuse me off purposely breaking my own things! Left cigarette butts on my property, left without telling anyone and didn't finish the 2nd quote to replace my light. Sent a 2nd tech who told me what I should buy to fix the light myself! Also, he felt the need to turn on my swim jets which just had been fixed and I was advised to not turn on for 24 hours. I finally get a call from some fella after a month of calls, emails and texts. Who basically said they wouldn't have broken my timer because it doesn't have anything to do with the filter they replaced. My response was my pool jets do not have anything to do with quoting a light but your tech needed to mess with that! I advised that I was going to dispute the charge, their response was they have A LOT of experience fighting disputes. Bottom line, they will not back up their work and will not ensure their techs do not damage your home and they will fight you to get paid what they didn't earn.
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September 2023 by Brenda Clouse
Love this place, we have an above ground pool,we live in Walterboro, ITS worth the trip in for your pool needs.
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September 2023 by Larry Dougherty
Always kind, respectful and HELPFUL
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July 2023 by Jonathan Robinson
Fantastic customer service and build quality. Any issues that I had were quickly resolved!
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May 2023 by Tony
Mary and Bob at Paradise Pools and Spas installed our pool way back in the 80's. We still love it as much today as the first summer it was built. We've only used Paradise since that time. The Goose Creek location is also fantastic. Keith is always ready to help. Great to have a local pool store you can trust. A+ company.
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April 2023 by Shaun
Paradise Pools & Spas is the only company I trust when it comes to pool related services. They have built and helped maintain several pools for our family. Mary, Donna and Keith always go above and beyond to take care of their customers, which is why we have used them for nearly 40 years. When we decided to build a pool and spa at our new home, Wil was the only person I trusted to do the job. Paradise Pools & Spas has a great team and that's why they provide great service.
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April 2023 by Bryan Thompson
I’m not sure where to start. We ordered our pool October of 2021 from another pool builder. Fast forward to January 2023 all we had was a fiberglass shelled installed ( incorrectly I might add). Our original builder went out of business.I called Chris at Paradise Pools and him and Will came out and looked at everything. From then on it has been smooth sailing. Will and Andy are true professionals. Will told me ,he needed to pull the shell and reset it. They pulled the shell out and found that nothing had been done correctly. So they reshaped the hole, set the pool and redid all the plumbing.Once the pool was set Andy came in to setup our automation and get the equipment up and running. Everything went like clockwork. Let me tell you, Andy knows his stuff!After a year and half of headaches and destroyed yard from the original pool builder we now have a beautiful pool that we can finally enjoy thanks to the team at Paradise Pool and Spas.I highly recommend Paradise Pools. I would give them 10 stars if I could. After everything we went through it’s good to know that there are still good companies out there that still care. Will, Chris, Andy and the whole team, thank you from the bottom of our hearts.
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April 2023 by Rhonda B
Paradise Pools and Spas helped me correct and algae problem with my pool. Got a way better deal on chemicals than I was use to as well. Glad I found my new pool store!
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March 2023 by Kari Ratcliffe
Our pool was installed in 2013. We had to have our liner replaced in 2023. They came out to replace the liner and told us the light was not installed properly and they would not be able to get it out so the liner would need to go over the light fixture. Mind you this was a paid for upgrade and paradise was the one to install the poolI called and spoke to Mary the manager. She told me that since it was out of warranty (liners typically last 10 years so no warranty would ever have covered it and you wouldn’t know of the issue until the liner needed replaced) they would do nothing to reconcile the issue but if we wanted it fixed she could surely give me a quote on that. She then proceeded to threaten to pull her guys off the job since we clearly weren’t happy with previous work. Mind you this whole phone call was simply a conversation no hostility, yelling, or anything. Simply a customer asking a company to reconcile their error. Also note at this point the old liner had been already taken Out of our pool and the job was 80 percent paid for.So due to me requesting they fix something they messed up upon installation that would never have been caught until replacement of the liner was needed I would have been left with a torn out liner, still a light that wouldn’t be useable and an unusable pool until we got waitlisted with another company.We have used this business for everything concerning our pool even down to our chemicals and have been loyal customers. I am very sad this was the customer service we were offered and will think twice before recommending them to anyone or ever using them for a pool again.
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September 2022 by Patti Infinger
Always great!
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September 2022 by Jason Deisher
Great Customer Service
