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August 2024 by Jen Walker
Absolutely phenomenal experience! I was referred to JAC by another service provider in the area (Jackie @ Restored Air) that told me they have worked with JAC for years and that I would surely be taken care of.
My initial contact was with Sue in operations who was amazing! She returned my message quickly and then took the time to listen to my overall (non-emergent) concerns-answered all of my questions—and was then able to get a technician set-up to come out to our home within 48 hours.
Next I was contacted by Harper to confirm my appointment window. The office stayed in touch with me on the day of service and was even able to accommodate a better time frame for me without any issue!
Eric was the technician that came out and he was so professional and pleasant! He seemed quite knowledgeable and took the time to listen to our concerns and ask questions to help figure out what may be contributing to our current issues, but he did NOT just ‘do a service, just to do a service.’
Instead he looked over the unit, ran a test and then reviewed the things that we should do for better efficiency. He then told me that based on the age of our hvac unit, we should plan to do a maintenance service in about a year. We most definitely will use this company again for all of our future hvac service needs and plan to recommend them to others.
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July 2024 by Sara Baker
7/10/24: I’m changing my review after we’ve had 3 different HVAC companies come to our home and tell us how horrible the patch job to our duct work was. We originally called this company to completely re-do our duct work. However, we were reassured that wasn’t necessary. I can appreciate a company not trying to upsell us, however, their repair work was subpar. I called JAC to see if they would come again to do new ductwork minus what we’ve already paid for the patchwork and never heard back. I would not recommend this company.
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June 2024 by Paul Reese
Overall a honest, transparent and reliable experience with JAC services.
Our family was looking for a second opinion after getting an alarming quote from our HVAC preventative maintenance provider (Rudd). We were recommended by a neighbor that JAC services were a good option. We had two separate visits by two different technicians Cole and Eric. Both were very professional, knowledgeable and accommodating to the questions we had. At the end of all of it, JAC services gave us a much more competitive price and the technicians provided the expert feedback that seemed to have our family’s best interests in mind. Thankfully our problems were fixed quickly and pain free by the JAC services team and moving forward, JAC services will be our family’s HVAC provider.
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June 2024 by daleyduds
Great service and fair pricing.
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April 2024 by Danial (Dan) Ritter
Its a pleasure dealing the folks at JAC Services! They make everything easy. Definitely keeping them for future issues, not easy to get good help.
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April 2024 by keith biddix
JAC is the best. From the first phone call until the completed contract. We were selling our house and had a couple of things on inspection report that needed addressing. JAC promptly sent a tech (Cole) who was friendly, efficient and very professional. Would recommend this company and especially Cole to anyone needing HVAC services
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March 2024 by Christopher Atkinson
Highly Recommend!
We used JAC services to replace our main HVAC unit. Not only did they beat the competition in price, but they also provided excellent service. The good folks who helped us throughout the process clearly communicated, arrived promptly, and were extremely knowledgeable about everything HVAC. Great company, great service!
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February 2024 by Hunter Smoak
Heater was not turning on at all, called out JAC and Russell was able to make a service call within a couple hours. Very professional, taught me a handful of things to look out for moving forward and diagnosed and fixed the issue within 30 minutes of being there. Extremely knowledgeable, very professional and super reasonable on pricing. Highly recommend!
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February 2024 by J W
I cannot say enough about Ally and her team at JAC services. I have been in this business for 30+ years. It is rare to find a company that will accommodate a new client at the last minute and shine like a diamond. The team was very knowledgeable and willing to solve problems. A very positive experience.
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February 2024 by Karen Klein
Excellent service by Eric! Attention to detail, prompt, efficient, knowledgeable, friendly but very professional. Did sn excellent job servicing A/C unit and was super tidy.
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November 2023 by Kevin Kramer
Great company with knowledgeable technicians. Would highly recommend them. Technician was honest, system was about a pound low on refrigerant. Most technicians would recommend a leak test or new system installation. I authorized him to top off my refrigerant. During the refill process the technician noticed the leak was coming from the service valves being loose. He fix the valves and refilled the system. Saved me thousands by being honest.Services: HVAC system repair
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July 2023 by Michelle Bryant
Went in today to get some help with pulling a fan blade. The stuff was very helpful even offered to go buy the tool we need to help just want to thank you for being kind
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July 2023 by Savanna Osborne
A driver who was speeding in the right lane and clearly not paying attention to the road almost hit my car on Ladson road at about 4:40. Pay attention or you could kill somebody. One star.
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March 2023 by Brent Nygard
I have JAC do a biannual inspection of my HVAC system. What I like about their service compared to other companies that I've used is that they aren't constantly trying to sell me additional services that are not necessary. The technicians for the company that I previously used were paid on commission and it showed in the recommendations that they made. I don't worry about that with JAC.Service: HVAC system maintenance
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February 2023 by Cecilia Mattingley
We called for a second opinion on our home units and I’m so very very thankful we did! They were quick to respond and sent out a fantastic repairman. He was able to get us back up and running and even told us what exactly what part needed to be replaced if we had the same issue again. The repairman was honest and upfront. When we go to replace our units we will be using them. Highly recommend!!Service: A/C system repair
