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January 2024 by Cherie Greenwood
We can not say enough wonderful things about Jordan Whaley, he went above and beyond our expectations! We placed a repair call to Home Telecom, Jordan was able to make it out to us later in the evening (after hours). He was upbeat ,knowledgeable, patience and kind! He was able to trouble shot to determine most likely the squirrels chewed the wires. He was able to make all the arraignments to have new wires run the next day. Jordan returned to make sure we were all set. We had no idea squirrels ate cables. Jordan Whaley is defiantly an asset to Home Telecom! Jordan, thank you !
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December 2023 by Marcia Jones
Brandon Evans serviced my residence in Nexton. He was the very first knowledgeable person to come to my home! He was very professional, competent, on time, courteous and understood our needs and wants. He was here for hours determined not to leave until not only WE were satisfied, but until HE was satisfied. We now have fast speed internet that we haven’t had since our home was built two years ago! I will be a forever customer of Home Telecom—100% because of Brandon Evans stellar service! He should be commended for being an outstanding asset to Home Telecom.
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November 2023 by Quianne Blount
Today I purchased service through Home Telecom for my home with Ms. Caroline Johnson and I could not have asked for a better agent to work with. Ms.Caroline is very knowledgeable, kind and helpful. I will always look to her as my new personal agent.
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November 2023 by Alexander Johnson
The stranglehold that this company has over the community that I live in is absolutely ridiculous. My internet everyday finds a way to not connect to anything yet I have their “1 gig high speed service”. The only reason I haven’t gone to a different provider is because they have completely monopolized this entire community and build their routers into the wall so there is no way you could leave. They want to charge a ridiculous amount of money to turn on Ethernet ports that are built into the house when THEY put them there. I really wish I knew what it was like to have great internet from this company, but I guess we’ll never know. I mean paying $80 a month for wifi that runs at snail speed should illegal. This company is by far one of the worst providers I’ve ever had, and if I could actually use a different company believe me I would. I wouldn’t recommend home telecom to anyone.
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November 2023 by Lews IphoneAccount
I came to the Nexton office with a tricky billing question from my statement. The representative dug into it and provided the explanation quickly. Very friendly. I don't recall her name but she sits to the right. A+. Thank you.
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October 2023 by Mousey World
This is the slowest high speed internet ever. I can’t use my browser or any apps if I’m talking on my phone while connected to my internet. My tv and laptop are constantly buffering when I stream and I often lose signals. The range is very weak, my apartment is barely 500 square ft and if I go onto my balcony the Wi-Fi is no good at all. Not worth the money I’m paying for their most expensive package. On top of the bad WiFi, customer service will literally place you on hold for hours. It’s just not worth the headache.
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October 2023 by Penny Connor
John was excellent! He was very knowledgeable, friendly and thorough. He made sure that we understood the application and features of how it worked. Thank you for your great service, John!!
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October 2023 by Connie Medeiros
Would like to thank Michael Hutson , John Spooner , & Drayton Moorer from HomeTelecom on Sept. 27, 2023 for an outstanding job setting up my internet high speed fiber in my home!! Thank You all so very much for your amazing customer service!!
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October 2023 by Willie “Orlokfarms” A.
Aaron M., Home Telecom Technician was on time for the appointment, Very polite, Very presentable, and Introduce himself and explain the process on what he going to do. Very thorough and very meticulously about his installation of the system. Tested and made sure that the whole house and every location on the house is receiving internet signals. Very professional and Very meticulous. I would not have asked for More for an awesome technician . Treats you as a person and not another customer and install. He also provided what his company offers and provided brochures on what I can bundle up with my current service.“ He’s the Epitome of Excellence in providing Customer service “.Thank You Aaron M.Orlokfarms…..
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October 2023 by Annette Lorenzo
Tyler was a highly skilled Teck, he worked until all if my equipment was at top speeds. He was not stopping till I was satified and all was in the best possible conditions available. He is the best. Thank you,Annette
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October 2023 by Sage Legree
The technician,Jared Littell, was great! My service was turned off, by accident, my Aunt says, he came out and spent an hour fixing the problem. Great customer service, he deserves a raise!
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October 2023 by Claudia Mims
Mr. John Spooner was our technician that connected our fiber optic. John is a GREAT technician that is very professional and friendly. He is definitely an asset to Home Telecom
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October 2023 by Vera Pendarvis
John Spooner, excellent! Very intelligent! Knew his job and how to do it. Very informative! Very professional! Would recommend him in everyway! An awesome representative for Home TelephoneCompany! Wonderful personality!!
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October 2023 by Michael Ilgenfritz
Technician had great communication skills, was quick, clean. Arrived on time and performed services better than expected.Thank youJohn S. - the technician
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October 2023 by shannon ruddock
I had an excellent experience getting my new Home Telecom service installed. Karen Varmer in Customer Service was polite, professional and efficient. John Spooner did the physical install and I couldn't be happier. He communicated ahead of time, making my "down time" waiting for his arrival nonexistent. John was prompt, friendly and got everything up and working in a matter of minutes! Would definitely recommend!
