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February 2024 by David Willoughby
Best service, they're always busy but they're quick. Yes Indeed!
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February 2024 by Elke McCauley
⭐️⭐️⭐️UPDATE #2 02/10/2024:Bob (General Manager), called as soon as he saw my review. He apologized and explained that the associate is fairly new and promised to speak with him.Furthermore, should I decide to continue my business with Gerald’s, he offered a free oil change.Since Gerald’s is obviously VERY focused on customer satisfaction, I increased my stars to three, after I dropped them down to one from five.A HUGE thanks to Bob for reaching out!—————————⭐️UPDATE 02/10/2024:Had an oil change / tire rotation done a couple of weeks ago. Asked the mechanic to rotate in my 5th tire (not unusual for a Wrangler, I thought). Mechanic was completely perplexed, asked twice why I wanted it done, let me know that there is barely any air in the spare. I asked him to air it up and rotate it in anyway and let him know that I’ll keep an eye on it.When I checked my tire pressure today, the spare was at 29 psi while the rest of the tires were barely between 15 and 17 psi!!!It appears the mechanic was so flabbergasted about this 5th tire that he completely forgot to check the pressure on the remaining tires. My bad for allowing them to get that low to begin with, BUT as I don’t think that I lost close to 50% on 4 tires in less than a month, to me, the blame lies still with the mechanic.Also, he failed to replace my windshield wipers but I didn’t notice it until I was almost back home already.I called the location today, just to make sure that he at least used a synthetic blend for my oil change. The young lady I spoke with confirmed.All of this happened at the new location on 17a.While I don’t want for anyone to lose their job, maybe you can stress to your mechanics to remain focused.My husband, after close to 30 years, is no longer willing to do business with Gerald’s.As for me, I’m not sure yet. I’m just really disappointed and can’t believe how one bad apple can spoil everything ?.———————————-⭐️⭐️⭐️⭐️⭐️UPDATE: Had an oil change done w/tire rotation and fluid check/top-off. With a little bit of wait time, everything was done in less than 1.5 hours AND at a very decent and affordable price. Thank you for the outstanding sevice and the beautiful rose :).——————————⭐️⭐️⭐️⭐️⭐️Dropped off a vehicle at location #7 for new tires, to get wipers put on that I previously purchased and brought with me, and to get a running light fixed. Was told it would be about 1 1/2 hours. Got a call after about an hour and was told it would take longer because only two of the four tires were in stock. Got another call 2-3 hours later and was told the car is ready. Went to pick it up and was told that they fixed the light for free - I guess to make up for the longer wait? However, I was delighted! That’s what I consider great customer service and that’s the reason why I have been a Gerald’s customer for 25+ years.
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February 2024 by Sherline Weatherly
I really appreciate the help of the beautiful lady at the front desk with the salt and pepper hair,(I'm so sorry I didn't get her name) and also the technician Jaylen who helped me get In-N-Out since all I needed was air in my tire. It made the most difference in my day because I was so short on time. Thanks, Gerald's for always doing an awesome job!
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February 2024 by Joan Meeting
Yes, of course, it was a wonderful visit. They solved my problem with good financial results. And, pulled my car up Close and in great shape! ALL staff were really good, place was very clean with a charming ladies bathroom! And, they gave ALL women 1 pretty Valentine's Rose ?!
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February 2024 by T Clemen
Fantastic service. Been using Gerald’s for 7 years and only positive things to say. Front desk staff, Technician's, and Service Manager. Recently had the opportunity to pass on the great feedback to a Manager over the different stores. Besides tire and brakes, the team has also some other repairs at a discount vs. dealership prices. Hard to find places that you can put that much trust in anymore. Thank you.
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February 2024 by Maghan Mueller
Bought four new tires back in November from Gerald’s and had great service. This week, I experienced two nails in my back tires, one that was unrepairable. With their road hazard protection, I was able to have one tire patched and the other replaced without any cost out of pocket. Total life saver! Will only be going to Gerald’s moving forward.
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February 2024 by Robert Hubsmith
Margaret was fantastic! She was responsive and caring in understanding my car issues. Nick gave me a call before work was proposed and outlined what he recommended. He was transparent and honest with his assessment. I really appreciated his outreach. I would recommend Gerald's without reservation! Rob H.
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January 2024 by Ron Red
I had to replace a damaged rim. They switched out the tire and installed it on my replacement rim. Great customer service!!
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January 2024 by Barbara B
Did a good job on putting tires on my daughters car. Fast and friendly and the rose is always a nice touch!
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January 2024 by Mermaid MV
Gotta be the MOST courteous staff of any establishment!!! And there's peace of mind knowing they will do the job right. If you choose to wait, do bring a book, crossword, or other to bide the time, because the T. V. signal has terrible buffering issues and the screen stays frozen more often than not.
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January 2024 by Keah Trimble
Love this place, they have the best customer service around town. Get you in quick and out in great time for whatever job they are doing. Got front and back brakes done quickly in at 8:13 a.m. out 11:30
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January 2024 by Scott Stamps
I brought my car to Gerald’s to have a tired plugged after another shop in the areas’ plug failed. The tire took a beating at the last place causing them to have to grind away at the affected area. They took a little too much off and were not able to salvage the tire. They could have easily told me that the previous place caused too much damage and the tire was useless, but instead they were honest about the additional damage done when they tried to re-patch. They replaced the tire at no charge. I can’t say enough good things about the integrity and customer service at this Gerald’s location. I’ve purchased tired here, and elsewhere in the Summerville area in the past, but they’ve earned my business exclusively going forward.
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January 2024 by marc mounts
Overpriced for the quality tires they sell. You're better off going to the dealership. Less mark-up on the tires and they can do an alignment
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January 2024 by Dillon Rucker
Terrible communication, waited 4 hours for them to do nothing, don’t waste your time here go to quick tire much better service
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January 2024 by Gary Wallace
They are so good at what they do, they often don't have the time to do what you need when you need it.
