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September 2024 by Carole Kirkland
Jairo and Andre came out to my residence. They were very professional and expert in the replacement of my glass. They took every step to ensure that the glass was placed accurately in a timely manner. Thanks guys
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September 2024 by Kevin
These guys are great. Helpful and kind. Their work is impeccable.
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August 2024 by Linda Simmons
These guys are amazing. They removed old windshield, installed my new one, as well as calibrated it, all in 45 minutes right here at my house! Great communication! I highly recommend them!!!!
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August 2024 by Kevin McGee
I couldn’t be happier with Hyro and First Choice Auto Glass. I have a vehicle with cameras and sensors in the rearview mirror windshield mounting enclosure. I needed to replace the windshield and my insurance company sent me to Safelite. They replaced the glass but couldn’t get the cameras and sensors aligned. They said it was the aftermarket glass the used and they would have to get another manufacturers glass. Took it back a week later when they got the 2nd windshield in. Safelite still couldn’t get the camera and sensors aligned. They said they would have to order an OEM glass and that they had been on back order and it may take up to 2 months to get the glass in. I then called the local dealership and the said they use First Choice Auto Glass for all their windshield replacements. I called First Choice and they got me in within a couple of days. They replaced the glass and aligned the cameras and sensors and everything works as it should. Hyro and First Choice was easy to work with and did everything they said they could. They will definitely be my first choice next time I need a windshield replaced. Thank you Hyro!
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July 2024 by Jeff Arwine
Great experience with Jairo and First Choice. I purchased my first Corvette, a 2-owner 2006 3LT. It had two cracks in the glass when I received it. When I ran it through insurance I spent three weeks trying to get it replaced with Safelite. My second recent experience with this national company and a bad experience both times. Communication was poor with Safelite along with multiple other issues that forced me to call my insurance company and ask for other suppliers. One local shop around the corner from my office works on high-end sports cars such as Ferrari and Lambos yet they wouldn't do the job because they were not confident they could remove and reuse the original trim since the OEM trim is difficult to obtain. So I called First Choice and from day one, Jairo was on top of it. He also helped me to convince my insurance company to approve an OEM windshield even with the car being 18 years old. It took a couple dealer orders to get good glass, first order dealer said it was defective. Jairo kept me up to date with the dealer glass order and promptly called me the day he received so we could schedule my install on Friday after I left work that morning. He highly recommended due to the type of car it was, to bring it to him so he could do it in his shop instead of at my location where it was under cover. He had me completed as promised in a couple of hours and I picked her up. A week later, absolutely no issue. Jairo is a very friendly, trustworthy professional that did a great job. I will never go back to Safelite, and honestly I prefer to give my business to local shops, you aren't treated like a number and the personal attention to my issue is why I will always now use First Choice for any future glass replacements. Great job Jairo!
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April 2024 by ItaeRe
They did a great job replacing my truck’s windshield, I definitely recomend it to everyone?
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March 2024 by Chris Draughn
Go here if you don't care about your car/truck. It took 5 trips, 2 windshields, and replacement cowling due to careless techs damaging my daughter's new car. The first windshield was blatantly defective with blurry looking spots throughout. Literally took 5 seconds to see this problem. They failed to install the 6 clips that secure cowling to car. On the 2nd windshield installation, technician left a razor blade to rust away in fresh air intake area. It was stuck in black adhesive. I would have never found this had I not done the work myself. I chose to install this cowling to prevent further potential damage to a new car. Now my last choice. I was generous with the 2 stars. I will add that shop did order oem parts to replace what they damaged. Otherwise it'd been 0 stars.
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January 2024 by Mark Smith
Ona Tuesday, I called a place my dad recommended for to repair the drivers side window for it wouldn't go up on a 2014 Toyota Prius. but unfortunately they were closed because of the Christmas holiday. I then searched on my phone for another place in Summerville and saw First Choice Auto glass. I called the number and they answered the phone and told them my situation. He said if I could come in tomorrow around 11:30am and I told him great. I came in the next day and inside the waiting area was nice and clean and very roomy and comfy with big sofas. As soon as I came in I told him about my Prius and within a few minutes, he took it to the back and a few minutes after that, he came out and told me the problem. I had to get the window regulator replaced. He quoted me a price and I told him to go ahead and do it. Within 15 minutes they were done! He came out and took my payment through his phone and one the way I went. Very fast, very professional, nice clean facility. I would definitely recommend First Choice for all my auto glass needs! No problems whatsover!
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January 2024 by Matt M.
Was rather disappointed. They arrived with the wrong glass for our 2008 Odyssey, so my wife had to wait for them to go get the correct piece. After they installed it, we were told to wait a day or two before removing the tape they used to install it. When we did, it took off an equal sized hunk of paint. I'm not sure that the tape he used was the proper type of paint tape.
Also, the window whistled a lot at highway speeds because the rubber trim wasn't properly secured, and then the rubber popped out, flapping in the wind. My 15 year old son pressed it back and and its holding better than what their tech did. I'm not overly confident that this windshield won't leak in the future because of this.
My wife called these problems in, and they told her to send in pictures. She did. No response back from them.
I know our van is old, and I'm not trying to be unrealistic here I actually am a professional industrial coatings specialist by trade, so I understand how age affects the adherence of old paint on steel. But I likewise know that our van does not have a history of flaking paint, and I also know that proper bodywork tape is designed to avoid this sort of problem.
What really leads me to leave this review is the lack of response, explanation, or attempt to do anything helpful from them. They got paid, and the rest is just my problem.
I'm going to buy the proper 1-stage paint and spray this myself so that we don't have a rusted leaking spot in 6 months.
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November 2023 by David V.
Even after having the VIN and quoting me the technician was not comfortable replacing the window in my car. I had it done elsewhere, next day, in about two hrs.Found it a waste to schedule and wait about a week all for not
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November 2023 by M S.
The folks at 1st choice are top notch. We had a leaking window in our van and it was a difficult piece of glass to find. The glass was unbroken just had a bad seal. We talked about our option if he were to break the glass. He took extra steps to not only fix the leak but save the glass. We are so thankful and highly recommend them to anyone in need.
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November 2023 by Colin K.
I contacted 1st Choice Auto Glass through Yelp to re-seal my rear windshield that came loose on me mid-drive on an absurdly windy day. Mike had responded very quickly, and let me know what was needed to be done, and how much I was looking at. The price was fair, and Mike scheduled an appointment for me to drop my car off within the next couple of days after reaching out. I spoke to Holly, who was very nice, and helpful. Holly gave me an ETA, letting me know that she would also reach out when my car was ready. When I went to pick up the car, Mike was very nice, and explained to me what might have went wrong, and answered any questions I had, enthusiastically.I am very happy with the work done on my car, and their quick turnaround time. I will definitely go through 1st Choice Auto Glass again if I have any auto window troubles.
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November 2023 by Pamela Bell
First Choice Auto Glass came out today and replaced the back window on my Honda CRV. I can’t tell you how polite the gentleman were and what an awesome job they did. I always prefer to use local businesses instead of the big companies. I will highly recommend this company to anyone that needs any glass replaced. They have excellent customer service and their work is beyond amazing. They are the ones I will call if I ever need any glass replaced in my vehicle again.
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October 2023 by Huggy F.
I can make this simple fast on time service with a smile. The best price and see me at least when I checked I did a F-150, a F-450, and a Mazda CX-9 two cracked windows and one with a lot of pits. I would make them my first call hopefully it'll be a long time before I need them again
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October 2023 by Arizona G.
Great service!! My first replacement windshield had marks that were only visible at night in certain light. When I called to let them know my issue, they were so nice and accommodating, coming to my house to install a new windshield that is great. The original issue was impossible to avoid, but they fixed it quickly and easily. I would definitely recommend using first choice Auto glass.
