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February 2024 by Matt M.
This place use to be okay. At least they had folks that knew what was going on. Recently they ran off the manager and a couple of other good folks and it has gone down hill big time. I had an appointment for an oil change and they told me it'd take 45 minutes. Over an hour and a half later and I'm sitting here still looking at my car up on the rack. Guess I'm finding a new place to get oil change.
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January 2024 by May May
I was told that my 06 chevy truck needed $3,000 of work. I was told my cam shaft and throttle body had gone bad and the car would no longer run without it. I was told my evap had issues and needed to be fixed. All of which came to a whopping total of 3K. Woman at the counter said the car was done. Needed a new car. I left very upset because I had no idea it had so many issues. Here’s what I wasn’t told. I was not told that my throttle body could be sprayed out and cleaned and placed back in. I was not told that the spray they use to clean the throttle body only cost $20 at Walmart. I was not told that the labor to do this job was incredibly easy and could be done in 30 min. I was also not told that my evap code was from a missing gas cap. And I was not told that the car could’ve been saved for less than $1000. Thanks to the backyard mechanic that came do buy my car I found all this out. Do you not realize this is why people hate mechanics??? Are you serious? Trying to take advantage of people in today’s world is disgusting. I’m so glad I didn’t give these robbers 3K. I’m so glad my car is going to a father in need that can fix it. I’m pissed I had to buy a new car but that’s life. All could’ve been avoided if I didn’t take it to Firestone. If your coming here do yourself a favor and find a kid on Facebook that works on cars in their spare time. Do better. Be better. God knows.
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January 2024 by Madison Sorenson
I dropped off my car at 1045 even though my appointment wasn't scheduled until 1200. I was told my car would be done at 1400. I showed up at 1400, the air filter I needed had not yet been installed. I waited for the filter to be installed and was told my car was ready to go. I stood at the counter for 10 mins waiting to make my payment while hardly being acknowledged. Finally a technician said to me that actually my car wasn't ready because it still needed an alignment. 30 minutes went by, I saw my car in a parking spot and asked about if it was ready. Once again, I couldn't get anyone to acknowledge me. Finally, I was told the alignment was still not complete. I told them I was paying my bill and leaving immediately without the alignment. This location is a disaster. Will never come back to this location and certainly wouldn't recommend to others.
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January 2024 by Dylan Sims
Tire pressure was really low after a failed attempt with a gas station air filter. Firestone filled it for free 10 minutes before they closed. 10/10 customer service.
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January 2024 by Thayne Schweitzer
Josh is a rockstar. Got us in just before closing and was able to get us taken care of. Super quick, excellent service.
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January 2024 by Allen Collett
Awesome. Good price, fast.
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January 2024 by Courtney Michael
We’ve always been loyal to Firestone! They’re always friendly, informative, and quick. Bryan, Rob, and Amanda at the front desk were extremely helpful. Thanks Firestone!
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January 2024 by Jalen m.
Amanda
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January 2024 by Teresa Jarvis
Wonderful service and amazing people!! Felt welcome and important. Not only did my car matter but I did too!!!! Loved the service provided by Amanda, Brian and Santos!!!!!! Such amazing people. Highly recommend going here.
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December 2023 by Alexis Does the Hair
Super convenient and they always do a good job!
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December 2023 by Emma Britten
Pricing was reasonable, work was thorough.
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December 2023 by Galbaddin Nagi
Great , staff is very nice , and quick service.
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December 2023 by Hayley Harwood
Got new brakes a while back. It was quick, and they didn’t try to over recommend stuff for my car.
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December 2023 by Betty Leppert
Rob the manager always takes care of my needs without a long wait
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December 2023 by Brad Snell
Great customer service, services were completed in a timely manner.