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December 2023 by Tom D.
They are ripping people off. Took one of our company cars there because it was misfiring with check engine light. They listed all these things wrong with the car causing the problem. One thing they said was it needed coil packs and plugs, told them to start with the plugs. Mainly because they were trying to charge me $627.00 for coil pack which you can buy them anywhere in town and on the net for $55.00 each for OEM or about $65 each for high end Accel . Car would not start when car was picked up, mechanic said he might have run the battery down and also said it checked good. They jumped it off and I took the car. Got it home and cleaned the terminals and the car starts right up but now idling badly again. Took it back and they came back with a catalytic converter. The mechanic's statements about testing were correct so I asked for a price. They wanted $1,785.00 to do the job, in the meantime I did my research and found, from the dealer the part was $538.00 and they wanted $1,385.00 for the part. When I confronted them, the manager got in my face telling me to leave and don't come back! Caveat emptor! Let the buyer beware!UPDATE UPDATE UPDATE!Got an appointment tomorrow at the DEALER, that's right I said the DEALER to do the same job, parts and labor. $1185.00 out the door! LIKE I SAID, FIRESTONE IS A RIP OFF!!!!!!!!
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November 2023 by Becky Webster
I brought my vehicle to this location. I am very picky on who touches my vehicles. When you walk in they are very welcoming. Wasn’t exactly sure what was wrong but they walked me through the process and what was wrong. Got it fixed in no time and I was on my way. Will definitely be returning with my other vehicle if an issue ever arises.
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November 2023 by Katie B.
Customer service sucks and been here for 2 hours and nothing. Said eating on enterprise but hasn't even heard them talking to them
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November 2023 by Deb S
As I was traveling through the area on my vacation, I had a problem with my vehicle and RV. I stopped in this Firestone shop because I feel comfortable with a company that I do business with all the time at home. James Smith, the manager, was very kind and professional, and took every effort to make sure that I was back on the road quickly, and with much kindness! I am forever grateful to Mr. Smith who helped me get back on the road and enjoy my vacation. Thank you so much! I am very grateful for the kindness and professionalism that was shown to me in a strange place and at a very anxious moment.
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November 2023 by Kasey Adams
Melissa was extremely courteous and helpful. She walked me through the entire process and helped to figure out exactly what my vehicle needed. I was in and out in a timely manner. I will definitely be making this my shop of choice from now on!
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November 2023 by Scott Jones
Took my truck in to have the AC fixed and my driver side window fixed. When they called saying it was ready and I picked it up the alignment was all screwed up somehow and there was a grinding in the motor. I took it back. They said they fixed the problem and replaced a part that was damaged.Well weeks later and I still have a humming and light grinding that happens and my window isn’t function properly, just like before I brought it in.I’m going to have to take it to another mechanic and spend even more money to fix what they didn’t fix and to figure out what else they messed up that’s still making my motor sound different at times and grind some. I’ll never come back that’s for sure
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November 2023 by Trent Dowdell
Went in to have an alignment and the new manager Smitty helped out. Tech said vehicle was too rusted but Smitty honored the lifetime alignment and helped the other tech do the alignment. New management. Would recommend coming back
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September 2023 by Brittani Frier
Came and got some work done on my car & Melissa was literally the BEST help I could have asked for!! She solved all of my problems ( ON THE FIRST VISIT ) and even helped me find the best price possible without trying to rip me off like most places!! I would deff recommend seeing her at this location to anybody that asks!!! I wont ever go anywhere else!Services: Tires
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August 2023 by Jake Fowler
Had an appointment scheduled for tire and alignment. Told us it would be an hour, hour and a half tops. Came back 3 hours after no call to find they haven't even done work to the car besides the tire, and then proceeded to list off recommendations for repairsThe vehicle is 15 years old and has 205k on it, of course there's gonna be issues here and there. And then to top it off they told us they couldn't do the alignment due to the tie rods being worn, again which is acceptable. They even told us they recommended a cabin air filter and a engine air filter, which had nothing to do with the original request.What rubbed me the wrong way, was that it felt like they spent more time diagnosing than getting to the actual service that was requested. It would have been nice to get a call when they found something wrong that impeded the service requested, like every other shop does, instead of showing up to a sales pitch. It felt like I went to a dealership, more than it did going to a local tire and alignment shop.Overall I'm unhappy with the service and I want to reiterate, yes I understand the vehicle will have issues, its old and has high milage, but a call would have been nice if the alignment wasnt able to be done.Services: Tires
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August 2023 by Scott Wisneski
Complete waste of my time. Traveling through for business trip. Truck needs two tires and front alignment. I make appointment, and upon arrival, they take photo of my truck, complete paperwork, and tell me they will call me after its done. Fast forward to 5pm… they call and tell me they can do alignments on my truck. Its friday, 5pm, and places have closed. Now im stuck. If they were knowledgeable, they would have told me that in the morning when I arrived giving me time to go elsewhere. I asked to speak to a manager and of course they don't work till Monday. I asked for contact to the district manager, and they don't have their contact information. COMPLETELY USELESS PEOPLE.
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August 2023 by Robert degolyer
Had to take my car back the day after an AC repair. Continued warm air. After being quoted another bill for the same repair I was understandably upset and wrote a “meh” review. They did fix the original problem in a timely manner and the shop foreman explained in great detail what had happened, a tiny hole in the high pressure line had been missed. After viewing the old parts I had a much better understanding of how this can happen. AC is working great now!!! I would take the “meh” review down but I can’t find it.I would recommend these guys for sureService: Air conditioning
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August 2023 by Harrison Knights
Big name places are not always your best bet. My girl friend took her new car here for a oil change “warranty certified” the tech never put the skid plate bolts/push pins back in and just wedged it in place it fell as soon as she hit the pot hole pulling into the neighborhood. Going tomorrow to request replacement of the skid plate.
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July 2023 by Richard Gollen
Do not go here, they lied about their appointment even after proof. Lied about not being able to do an alignment on my car to requested specs(even though I've had it done in the past) and then threatened to call the cops on me when I called them out on it and showed the proof. What's the point of a lifetime alignment if I can only use it once?
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July 2023 by William Campbell
I wish I could give zero stars. I have aftermarket wheels and when they installed the tires, they clearly had no idea how to mount them properly and they damaged all 4 wheels. Filed a claim with Firestone and was told to kick rocks even though the manager of the store looked at the wheels and acknowledged they damaged them.
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July 2023 by Annette Smith
I have nothing but good things to say about this crew at Firestone. I was treated with respect and was given the help I needed. I was not exactly sure of the problem with my car, so I was a bit concerned about the cost. However, they walked me through every detail and made me feel comfortable. Trustworthy and did the work in a timely manner. Thank you .
