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March 2024 by Sherri Greene
Terrible customer service experience.Definitely, need a new manager.
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May 2023 by Google user
CVS rarely gets our prescriptions correct we have changed locations to Walgreens. Otherwise the upfront staff are always great and helpful. Pharmacy not so much.
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April 2023 by Susan Reece
CVS rarely gets our prescriptions correct we have changed locations to Walgreens. Otherwise the upfront staff are always great and helpful. Pharmacy not so much.
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May 2022 by Annette McKinney
The pharmacy couldn't tell me about the home covid kits, why sell them
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May 2022 by Brenden
This CVS has given up
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March 2022 by Lauri W.
Horrible experience with CVS pharmacy on trolley rd. I had an appointment at 5:10pm and 5:20pm to get my kids a PCR Covid test for travel. We arrived at 5:03pm and After TWO hours of waiting, I was told they would not be able to complete the tests. First they told me they couldn't pull up our test appt/registration- I had confirmation on my phone and offered to show this to them. Then they told me I had the wrong date- I did not. then they said to call customer service - when I called the lady had absolutely no issues pulling up my appointment and was kind enough to wait on the phone with me while I got back in line for the third time to make sure they could pull up the appt. Then they 'found the appointment but couldn't print the paperwork'. Then after two hours they told me 'well the nurse left at 5:30pm so we wouldn't be able to do the test anyways' (It was 7pm at this point). Every person working in the pharmacy area was extremely rude and unhelpful. At one point my daughter had to use the restroom and I had to ask several times if someone could unlock the door for her. Nobody ever once apologized for THEIR mistake or for keeping us there for 2 hours. Absolute worst pharmacy experience I've ever had and needless to say- we will never return to this store again.
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March 2022 by Jason C.
This pharmacy is slow and doesn't seem to care how long you wait, or if it's your second visit for something that you again have to wait for as they were out of stock with the meds the day before. Healthcare in the U.S., in general is terrible.....so, guess this is what we get in our Democrat controlled country. Wish we could make this CVS and America better again!
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April 2021 by Evan Guthrie
CVS Pharmacy on Old Trolley Road in Summerville is well managed CVS location that is very conveniently located and easy to get exactly what you need when you need to get in and out. I have consistently had a positive experience here and it is good to have a reliable CVS in this location.
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August 2020 by R'avon Spears
It seems I always have an issue with coupons that CVS has issued to me. I asked the young lady to get a manager for me, she said she was the manager. But still couldn’t get it together.
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August 2020 by Shared with: Public
It seems I always have an issue with coupons that CVS has issued to me. I asked the young lady to get a manager for me, she said she was the manager. But still couldn’t get it together. Not only that I’ve never been asked about my other shopping bags from another store. I walked in with my Publix shopping bag today and as I was checking out the cashier asked me what about the items in my bag! Well the items were two bottles of champagne from the liquor store I went to before Cvs! I felt like I was being accused of stealing, and told them they could watch their cameras if they felt that way! Don’t make a long time paying customer feel like a thief!! Especially in this climate When people are watching how they spend their money. Champagne is cheaper at the liquor store anyway!
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February 2020 by Evan G.
CVS Pharmacy on Old Trolley Road in Summerville is one of my favorite drug store and pharmacy combination in the area. I am always impressed with their level of service that they offer everything that they do for their customers. The store is very well managed and organized and consistently gives a pleasant shopping experience.
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September 2019 by Lorren P.
Highly disappointed. I placed an order for prints for an activity I was hosting. I placed it three days in advance and when I showed up to pick up my order it wasn't ready. I gave the cashier my name, she said she couldn't find them. She pulled it up in the system and could find the order but not the actual prints. When she clicked on the order to try and reprint, it wouldn't work. I told her I could go ahead and push it through on my app again, and when I did it didn't show up on the order screen. She pulled out a stool and asked me to wait, helping other customers. While I understand that technology isn't perfect and you cannot co trip everything. The service you provide can make up for mistakes that happen. Having me sit and wait and replace my order is not alright. Finally, I had placed an order and used coupon codes to have the total only be a dollar. She wouldn't honor that price as she "technically" printed a new order. The customer service to fix this mistake was unacceptable. I will have my prints created somewhere else or have them shipped via another service.
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June 2019 by Katt Shannon Johnson
Pharmacy : Slow service, staff does not take the time needed with customers as they are always buried with medication refills/requests etc, they will not take the time to ensure insurance is up to date in their system until they go to charge you -(then welcome to the back of the line again, While they verify and update their information), and honestly a bad attitude.
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May 2019 by Dina W.
Poor customer service. I usually go through the drive thru to pick up my prescriptions. I decided to go inside because I had two to drop off. Terrible decision. The pharmacy tech/cashier was unwelcoming, unfriendly, and rude. She was short and impatient. I have no plans on going back.
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April 2019 by Jeffrey H.
I had a horrendous experience with the pharmacy. The district manager was able to fix it so i'm updating this review to two stars.