-
November 2023 by Stefan Lawter
I’ve had my Jetta serviced a few times at this location and every time they go above and beyond. The service staff (especially Mark) is always friendly, helpful, and makes sure that you know what is going on with the service before anything is done. These guys are awesome.
-
November 2023 by Cait Black
Making appointment was easy online. Met with tech on arrival. Was kept informed of progress. Needed part not available, was ordered and appointment made to install. Waiting area was clean and comfortable.
-
November 2023 by Michael Bryant
Michael was amazing and really cares about his Customers. I give him a 5 star A+ rating.The Service adviser and Service Department are a 5 star A+ rating too on our 2019 Jetta.Everyone is so amazing and treat you like they care about the Customers and their Families.I love how they never pressure Customers into anything and that needs a lot to me!!!
-
November 2023 by Steven Melgar
Just bought a car from Vic Bailey. I worked and talked with Gabriel/Gabe and everything went super smooth. Communication, patience, and professional was amazing. Paper work got done relatively fast. 0 complaints. Honestly never had a smoother/easier experience buying a car before! Thank you again
-
September 2023 by Kimberly Roof
My service advisor gave clear and direct instructions on what was needed for my car to keep it safe and on the road. I appreciate the thorough job by the technicians and the clear explanations from the advisors.
-
September 2023 by Lucca Barbaris
Harley and Andre were amazing. A trip to the dealership at this current market is not something I was looking forward to. Thankfully Prices were reasonable and customer service was great. An overall pleasant surprise. Highly recommend. I purchased a new car from this establishment.
-
September 2023 by Jenny Ard
A great car buying experience from the moment we walked in until days after the sale with follow-ups from our salesman, Mike B. We were from out of town and they made this experience very quick, easy and comfortable. They worked with us over and beyond to help facilitate a few requests that we had which spoke highly of the quality of customer service they strive to provide! I would definitely this dealership 100%. Vic Bailey VW, thanks for such a great experience!
-
September 2023 by Melissa Hadley
Seth was amazing!! It was such an amazing experience from start to finish. Seth made it extra special with the BIG red bow… we surprised our daughter with her first car.Everyone we came in contact with that worked there was friendly and helpful.. I would definitely recommend to a friend.
-
September 2023 by Tom Eytcheson
Professional, courteous, friendly all describe this dealer. They didn't SELL me a car, they helped me BUY a car. ZERO pressure! Alyssa the salesperson was kind and easy to work with. Kristian was very professional and again, ZERO pressure in the finance office.
-
September 2023 by Andreas Wirth
When I brought in the car for a regular maintenance I was called soon after and was informed that there is a VW recall for my model and certain parts must be replaced. The team put in all efforts to finish this additional task on the same day because I needed my car back and even offered a solution in case it wouldn’t be done on time. Very friendly and supportive! Much appreciated!!
-
July 2023 by Artem Fedotov
Came in to sell my 2019 Atlas in may. They said they will buy it for 28k. Came in today 2 months later to sell it guess what it’s worth 26k in their eyes. So this junk they call “car” lost 2k somewhere. Tells me a lot about the brand. The cars not worth buying. You’ll be better off with US made car then this. If you respect your self don’t fall for it like I did. I thought this car was worth my money but no. IT’s loosing losing value faster than I can pay it off.
-
July 2023 by Mary Sanderson
I found the service department to be honest and very helpful. This was a second interaction with Vic Bailey Volkswagen and we have been very pleased each time. I will definitely consider future business with them.
-
July 2023 by jamie fuller
I purchased my Atlas last year, so I’ve only needed 1 service, and one other visit. Everyone is nice, friendly, and welcoming. The dealership is always super clean, and has enough space for people waiting. Great job guys!!!!!
-
July 2023 by Cassie Leary
Beep beep! I bought my mom car! I’m so excited and grateful. I’ve waited years to have this and it’s a dream come true. My salesman, Michael Kemp, was amazing to work with!! We did our first test drive with him last Wednesday. A week later and 2 more test drives, we finally signed on the dotted line! Michael always had our best interest in mind and really cared about our needs and budget. He was a great advocate. Vic Bailey Volkswagen treated us so well. The sales manager even threw in LIFETIME oil changes. Highly recommend Michael Kemp & Vic Bailey Volkswagen for your best car shopping experience! I felt so valued!! #HappyGirl
-
July 2023 by Joseph Reiff
First off, I must apologize for having taken this long to write my review of this gem of a Volkswagen dealership and the kindest people that work there. Thank you for saving my sanity and getting me out of a nightmare situation.Special thanks to Elyssa my salesperson, JP and the rest of the finance team, and especially Mike S. the manager. You all are world class and I'm very sorry that you probably lost money on my transaction but am beyond words thankful for your kindness and taking an albatross off my hands. Please don't hate me like my old car did.Backstory for those who have no idea what happened...Back in September of last year I was searching for a replacement vehicle because the one I had was already costing me entirely too much in repair bills. While searching online I found what I'm pretty sure was my dream car, and it was located at Vic Bailey VW, but I live out of state in Florida, and things got complicated quickly.I will spare you the painful details, but suffice it to say, my old car stressed me out more than I care to admit, and the dollar signs were adding up way to fast. After me nearly pulling out at the very last minute, they talked some sense into me, and were kind enough to take my old car off my hands, go through an obscene amount of paperwork, accept my out of state bank draft and offer packet from my credit union, and, most of all, put up with me: Florida man.I'm sorry for having been a thorn in your side last year, but thank you again from the bottom of my heart for your kindness, patience, and putting up with me.Oh, and on top of that the service department fixed a problem with my mom's VW Passat while we were up there that apparently the other 2 dealers here in Florida just couldn't. It's been driving smooth and wobble free since then, and she is very pleased about it.Yes, I highly recommend this dealership to anyone and everyone needing a new or used car, or even servicing a current car. Just please don't hate me if they don't want to help anymore Floridians because of me. After what we went through together, I probably wouldn't either, and I don't blame them.Please keep up the good work and thank you again for everything.
