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September 2024 by john stephenson
Service department review...
My son brought his car into the service department for a engine misfire making an appointment for Wenesday. He had error codes in hand. (301 304 354) They hooked up the car with no codes indicated. They refused to diagnose the car based on the reported symptoms and codes and they insisted the car should be malfunctioning when brought in. They told him to drive the car until it misfired again. He did and they read the same codes.
The service desk employee would not contact him with no estimate being given until we called repedidly $950 for a coil, leads and a spark plugs (sparkplugs replaced in April by this same dealership).
After much discussion I was finally able to talk to the service manager. We agreed to a coil and leads (the tech didn't pull the plugs for a visual inspection). The car was to be ready the next day.
But it gets worse.
They ordered the part late and they discovered it would not arrive for 3 days. And they didn't call! When we inquired (requiring several calls leaving messages that were not returned) they offered to install a non OEM part for less and promised the car at 5:00 pm
We finally were able to pick up the at the end of the day (Friday). Had we not called, the repair would have slid into the weekend. (A one day repair stretching to 3 or more)
We were not allowed to communicate with the tech regarding the repair having to communicate only with the service intake person ( who brought out the sales manager to talk to my son) and finally the service manager to parse through the repair. We determined that it was the coil (only one on a 2015 2.0 L in line 4cyl, not 4)
The assumption that the customer knows nothing about cars is insulting and potentially costly.
The car was returned not vacuumed, as it always had been under the previous owner
I would recommend a independent mechanic for non warranty work over this dealership under its present ownership/management.
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September 2024 by Jeremiah Jimerson
Great experience. After getting jerked around by multiple auto dealerships ( I literally cancelled a deal in the middle of a contract due to a dealer attempting to put $7500 of different unwanted warranties ) Michael Braswell and his trustee finance guru Kristian Roof gave exactly what I wanted.
There was no BS. No rug pulls. No hidden fees. Nothing but honesty.
Finance guy was super honest about warranties and I even decided it was worth it to purchase GAP insurance.
Having bought over 15 vehicles over my lifetime, it was refreshing to not deal with stupidity.
I will likely drive back to Spartanburg from Charleston again in the future due to my pleasant experience.
Save yourself, time, money, and the avoidance of scuzzy dealerships and hit up VW of Spartanburg.
Thanks again Gentleman.
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September 2024 by Anja Georgiou
We just leased a Taos in exchange for our Hyundai. The experience was great. Lee our sales coordinator was super nice, not pushy and just gave us all the info needed to make an educated decision. Kristian helped us with the paperwork and insurances and again, we had a very positive experience getting the info we needed without them pressuring us. The whole team was very welcoming and we can only recommend going if you want a new car.
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August 2024 by AuTo's N OtTo YaHeMi
Great sales staff fast and friendly and super easy finance would highly recommend these guys and gals to anyone looking for a new or used vehicle in the upstate area.
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August 2024 by Robert Prol
I'm away from my home for several weeks, and the battery in my VW died. I called the Asheville dealer, and even knowing this is my only car, they scheduled me for 4 days later for the replacement. They also said that even though my battery was less than 2 years old, I'd have to pay for the install and battery registration. I vented in the Volkswagen subreddit, and Mark, a service advisor at this dealership said that they take in car battery replacements right away. I mentioned my location, and in the total randomness of the universe, Volkswagen of Spartansburg is about 40 minutes away. I arrived at the dealership at 8 on Monday morning, and around 9 I was headed back to Hendersonville without it costing me anything. This dealership has it together. And the free coffee was very good.
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July 2024 by Dasha Dunn
The team at Volkswagen of Spartanburg, specifically Joshua, Zack, and Scott, truly made my car buying experience a smooth and enjoyable one. From the moment I walked on the lot, Joshua’s knowledge and professionalism were evident as he answered all of my questions and helped me find the perfect vehicle for my needs. Zack in finance was also very helpful and made sure I understood all of the paperwork and financial aspects of the purchase. And Scott, who handled the warranty and even provided some training on my new car, went above and beyond to ensure I felt confident and well taken care of.
Overall, I couldn’t be happier with my experience at Volkswagen of Spartanburg. The team is so friendly and genuinely invested in making sure their customers have a positive experience. I would highly recommend this dealership to anyone in the market for a new car. Thank you to Joshua, Zack, and Scott for all of your help – you truly made this process stress-free and enjoyable.
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June 2024 by Laia Fernandez
I went to trade in my previous VW car and the service and attention from Joshua Eggleton was outstanding. He listened to my requirements and provided me with all the options I wanted! He was very patient and helpful and he even stayed really late after his regular working hours to help finish up my process. Thanks to George and Seth as well for helping in the process. Really happy with my new car!!!
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June 2024 by Felicia Wright
I had an amazing experience working with Joshua E. and Zack at Volkswagen of Spartanburg. Joshua kept me updated throughout the whole process and he was very attentive to my family needs. Zach was very informative on the products they had to offer . I highly recommend working with them ,you’ll never feel pressured. Best dealership experience I’ve had in a while. Thanks Guys !!
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June 2024 by Lee Nunn
Make sure you stop in and ask for Joshua. Polite, professional and no nonsense. He made our buying experience super easy!
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June 2024 by Brad Craver
I'm very pleased with my used car purchase. If Joshua is still working at VW of Spartanburg when I'm looking for my next used car, I would not hesitate to drive the 4 hour round-trip again if they have the style of car I'm looking for. Joshua, George, and Zach were all great to work with in a low-pressure atmosphere. The repairs that I requested before finishing the purchase were done exceedingly well, and they even had 2 nice gentlemen bring the car to me. Thanks!
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June 2024 by Shandra Martin
GO SEE Joshua Eggleton!
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June 2024 by Irma Comete
I had a wonderful experience purchasing a vehicle from Spartanburg VW. The process was stress free and pleasant. Joshua was very knowledgeable. Kind and pretty much hands on He was quick to help and made us feel comfortable. & met all of our expectations.
I highly recommend Joshua, thanks for brining our vision to life..
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June 2024 by Victoria Horne
Josh was amazing, he got us in to a brand new Taos. He listened and delivered. We needed something good and safe for our daughter! We absolutely love it, would refer anyone to vw with Josh! Thanks so much!
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June 2024 by Luke Connor
Me and my wife had a great experience! Our salesman Josh absolutely killed it ! Not only did he sell us a great car, but figured out we were paying way too much money on insurance. He hooked us up with a new insurance company that dropped our insurance from $500 a month to $188 a month. He sold us a Volkswagen Taos and we love it ! He’s also a great Godly man and truly acts and expresses it !
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May 2024 by Marini Drobish
My car buying experience at VW of Spartanburg was truly exceptional. Everyone was kind and helpful and I will recommend this dealership to anyone looking to purchase a vehicle!
