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October 2023 by Lauren Dickey
I've been a client for over a year. The results of my salon services have always been on point but today was my last appointment and I think prospective clients should consider the reasons why:1. Despite normally making my appointments with the stylist well in advance, her assistant has done more than half of my service every time. The stylist is either knowingly double-booked or takes mens cuts as walk-ins. The assistant does not have a posted cosmetology credential that is visible. I've booked two fairly expensive services that were 80% done by someone I don't think is actually a hair stylist and I'm pretty sure the results I've had both times are a result of that.2. The price equals that of a premium service, but the amenities are significantly lacking. It's simple things like the bathroom always being almost out of soap, the fact that you can't use the massage chair when you're getting a pedicure without the entire apparatus shaking, the chairs being wildly uncomfortable...But it makes you wonder why you pay 15-20% more than their competition on most services.3. The most strict policy I have ever seen on a cancellation / no show / or late appointment.I had an appointment scheduled for quite early today and accidentally overslept. I have been coming every 3 weeks for over a year and have never been more than 15 minutes late for an appointment. I have never cancelled. Their policy for cancelling or rescheduling an appointment less than 24 hours in advance is the client paying 100% of the services, so I notified the salon I was going to be late as soon as I could. They told me it would be a "$15 late fee for appointments after 30 minutes" which seemed reasonable, so I ran to drop my son at school and got to the appointment as quickly as I could, 1 hour late to an almost 5 hour long service.I was the first scheduled at 8:30. I'd arrived at 9:35 and my services were complete around 2:30. They were doing the services in tandem, so I had color applied to my hair while my nails were done. My stylist had her assistant do over half of the work while she was seeing other clients, and this appointment was expected to take the majority of the day when it was booked.When I went to pay, the total was over $200 more than what was quoted when I scheduled the appointment. I asked why and was told the late fee applies to all of the people there to provide your service, which was both the stylist and nail tech, was charged for every additional 15 minutes beyond 30, and was more because they had to bring in the assistant early. Not only is this contrary to the text message they had sent with the policy that morning, but it resulted in late fees exceeding $120 + taxes. I didn't ask them to come in any earlier than the appointment time I was offered, and never wanted an assistant to be the one primarily servicing my hair. I understand I was late and was happy to pay a penalty fee, but that is an absolutely absurd amount for an hour of time when my service time was 4 times that.The experience was humiliating and I'm heartbroken because I really loved Bre as my nail tech, but I can't gamble hundreds of dollars on the courtesy of making an appointment if the penalty is so steep when life inevitably happens every now and again.I was willing to overlook the imperfections the salon had to stay with the nail tech I loved, but I shouldn't be driving home sobbing over how sick I feel going massively over budget because of imposed fees, or realizing I got half a hair cut an hour later. I would have hoped we could have come to a more reasonable solution or that the issue would have been addressed properly prior to beginning the service since it impacted the cost so significantly.The salon stands behind their decision to enforce this policy with zero leniency and I respect that I'm no longer their target audience because of this, but hopefully this helps inform prospective clients of their policies so they never have to be inconvenienced by a client like me in the future.
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October 2023 by Suzette Walker
The Brazilian Blowout is Amazing ask for Brittanee-Noel.I went from a high cropped cut to butt length in about 3-4 years.Breanna-Nicole does a great Mani/Pedi with gel polish. Hands and feet feel so pampered.
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July 2023 by Madeline Simmons
This place is amazing over all but I keep coming back to get my hair done by MJ. She has so much talent with color services and it’s always a welcoming and sweet experience every time I’m in her chair. We’ve been on a journey to get my hair healthy from years of me not taking care of it while also going blonde. She has really transformed my hair while also getting me to where I want it to be color wise!! She has so much knowledge of hair care at home and she has helped me find the best products to use for my hair type. I highly recommend booking with her even if it’s just for a cut or a facial!!
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July 2023 by Hannah Lube
This place is amazing. I've been seeing MJ for years and followed her when she moved to this salon. I love getting to see her grow as she's been able to experiment and use amazing products. MJ is absolutely the only person allowed to touch my hair because I trust her so much. She does amazing colors and cuts, and I know I will always leave feeling my best. She is 100% worth the money and I'm looking forward to what she comes up with next.
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July 2023 by Sweet Dee
Very disappointed. I went about a year ago for a cut and a time before that for balayage with Anna Kate and loved it. So I chose her again. This time I wanted bangs and layers. She didn't even brush my hair.The part was just how it had fallen in the morning and I kept asking her to part it (important when getting bangs right?) and she wouldn't. she cut about an inch width of "bangs", threw in a couple unnoticeable layers, and didn't even style it. Even though styling is included in what I paid for.I was in and out in 20 minutes. It was sloppy and felt like she didn't even want to do it. I went home and fixed it myself adding bangs and using thinning shears.I thought I found a place I could rely on and I'm so disappointed to have to look again.Service: Haircut
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January 2023 by Steve J
MJ does an amazing job and I highly recommend this salon. The staff is very nice and professional. Great prices and quality work 5 stars all the way.
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December 2022 by Ryan
My wife was told to be there at a specified time only for the appointment to not actually begin for another half hour. Meanwhile, they had overbooked and only worked on my wife’s hair intermittently. My wife was told that the appointment was only supposed to be about an hour; after all, it was a touch up for hair coloring not an entirely new treatment. Well, she was there for 2 hours and 45 minutes. She kept telling my wife that the dye needed to set for 30 minutes; she said this several times in a duration that definitely exceeded 30 minutes. Again, all of this for just a touch up, and it ended up costing $200+, which was more than we paid for the initial treatment.So let’s recap. They didn’t respect our time. They overbooked. And they certainly didn’t give my wife the attention that we paid for, for a whopping price of $200+. Give me a break. What a rip off. Stay away.
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October 2022 by DONNA HUMPHRIES
Thanks MJ for the haircut and braids! You did an awesome job! Thanks for squeezing into your schedule! Love the Moroccan Oil conditioner.Services: Haircut
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September 2022 by Amber Hopkins
Amazing stylists! Erin in Jr salon is the absolute best!
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August 2022 by Megan Michalowski
I’ve taken my daughter to get her hair cut by Kayla and she always does a great job!
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July 2022 by Jasmina T
I came here for a color correction and oh my god they fried my hair, I have breakage everywhere,and my hair won't dry. Don't go. Save your money. Over $300 not worth it.
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May 2022 by Monica C.
Audrey did an amazing job! Love my short haircut!
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February 2022 by Kendric Thompson
I called and scheduled an appointment. I had to hurry up to get to the place. Showed up on time and they locked the door and looked at me like a deer in head lights. No worries, I won’t fall for that again.
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December 2021 by Czerny R.
Audrey was absolutely amazing! I got a Brazilian blowout and a haircut. She took her time to make sure she gets it right (which I truly appreciate!). She is super nice and friendly and good company (especially since it took hours!). She will ask you what you like at every step and is quite detail oriented! Thank you, Audrey!
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November 2021 by Tiffany Haberle
I have Anna Kate do my hair. I have a hard time trusting people with blonde on my hair, and I usually never get what I ask for. However, I have been to her about 3 times now and she has exceeded all my expectations EVERY-TIME. She’s friendly, and actually listens to what you want. I highly recommend!!
