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October 2023 by Jasmine T.
0 stars. A lady named Maria was suppose to groom my schnauzer. My boyfriend said that she acted as if she didn't want to groom him. Then he waited around just to watch through the window to see how the lady would act towards our dog. She started cutting him then stopped and called him to come and get the dog because he wouldn't let them cut him and started showing his teeth. By boyfriend advised that he was watching the entire time and that never happened. So she basically just didn't want to groom him. He came home half cut and with a cut from the clippers on his stomach. HORRIBLE
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September 2023 by Todd R.
They will not wash and groom your dog if it has a flea on it. Will admit the grooming is normally pretty good. We have a longer hair dog and treat it monthly for fleas but sometime they just get them.
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July 2023 by Bre P.
Needs to be cleaned frequently throughout the day. Smells bad. Your clean dog has to walk thur all the hair to get picked up. The staff was friendly. Especially the guy that checked us out.
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February 2023 by Amanda O.
The staff is really helpful. The cashier suggested a puppy coupon book that cost $20 but saved me more than $40.
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August 2022 by Michael P.
If you book an appointment you expect to have your pet start there grooming then. We had an appointment for 2:00 a 18 week old Morkie and was told to come back and pick her up in 4 hours. Why have an appointment. I did not want my dog to sit in a cage for that long. She doesn't have 1 hour worth of hair much less 4. The place was nasty and In kept. Will never go back not even to get food or supplies
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March 2022 by Hope R.
Cheaper than Pet Co for sure and the manager has this place running very smoothly. He's doing a great job
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September 2020 by Michael C.
0 stars they had no lions idek why I went the lions were not they're so for me it's just a zero and they didn't even sell cockroaches and I heard they were the best buffet on cockroaches and I was superrrr hungry
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September 2019 by Brittany J.
I bring Bailey for a Pawdicure plus roughly once a month. I've gone to Banfield as well. I highly recommend this location. The staff in the grooming salon are always helpful and Debbie our on the sales floor was super helpful! I can't thank you enough for showing me different food options for my pups and they're coats and skin have improved tremendously.
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May 2019 by Heather D.
Kamie is the best if you need your dog groomed or bathed! She's always so gentle with my dogs. One has bad arthritis and she is so accommodating and thoughtful. I was so nervous leaving my dog there but she did everything she could to make her as comfortable as possible. Her shedding is better and she smells great now.
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July 2018 by Dan C.
Where does one start with this location. Compared to Walmart I have to say Walmart wins hands down. At least in Walmart you know that customer service is non existent. Besides having to pack a small snack in order to survive the agonizing wait for a employee to actually stop and offer assistance you slowly realize that you should have saved a bite. The line at the register stretches into the next time zone. And you find yourself wishing that Walmart sold crickets at least you know what to expect.
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February 2018 by Megan S.
We made an appointment here to get our yorkiepoo groomed (trimmed, nails, and bath). They were super nice about it and then called to confirm the night before, which was awesome. However, when my dog was dropped off we showed pictures of how we wanted him to look, then was informed that we would pick him up later that day. When he was picked up he had all of his hair completely shaved. It is the Winter time, you do not do that. The lady informed us that he was too matted and she did what she could. We brush him everyday. He was not matted enough for that. I am so upset with this, he may not be an outside dog but he goes outside a lot. Thanks Petsmart for literally shaving my dog for no reason. I will NEVER be back here after that.
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June 2017 by Don J.
Best in Spartanburg 2017 Voted by consumers Herald - Journal Best pet supply store Great place to get all your pets needs taken care of. Dog training Dog & cat grooming Fish, reptiles, birds & small animals Banfield hospital Any so much more...
