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November 2023 by Rylie Elizabeth
Spent almost $50 on shirts and the cashier left one out of my bag. Wouldn’t be as much of a problem if I didn’t live over an hour away.
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June 2023 by Megan McMillen
Great spot for t-shirts!
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July 2022 by Evan Guthrie
Spencers at WestGate Mall in Spartanburg is a great place to go for cool gifts and much more. Good experience every time I have been here and I have been happy with all of my purchases.
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May 2022 by MK Z.
Went out on a limb to Spencer's yesterday to try to find something specific for my partner's birthday and I had never felt so targeted at a store.However, I've noticed this ugliness has happened to me at this store before several times.I wanted to find an item for my partner and a jewelry item for myself.There were 2 employees there and barely any other customers in the store the entire time I was there and the employees watched me the entire time I looked at each item. I researched items on my phone to read reviews, as I always do wherever I go, and I even asked the employees if I was in their way in which they replied "no." I asked one worker where a specific pentagram jewelry item might be since I had seen it in there before and I would like to get it if it were in stock and she lead me to the clothing area and pointed to each side saying "pentagram clothes are here, leaf items are here." She literally took me to a large group of stoner items and she sounded very angry with me and that was not what I asked her. I found the jewelry item I wanted on the Spencer's website and found the second worker and asked her if they had the item. She asked the first girl I asked and she said she had just redone the entire stock over there and she may still have one. That was these employees' saving grace because when I went to check out with the two items I had, they got upset with me saying an item wasn't the correct price as if it was my fault. I said forget it and I'll just get the jewelry to make it easier on them.They also apparently couldn't wait for me to pay and leave because twice the worker snapped at me "are you paying with cash or a credit card??" as I tried to speak with her and finally I looked at her and calmly said, "I'll let you know, just let me see how much cash I have on me first."I returned after I retrieved my partner so he could guess which item I wanted to get for him and they watched only me again while we were in there. After browsing some more, my partner and I tried to explore the drinking glass sets (which are stocked on bottom shelves and on the floor) so we had to get down on the floor to pull the sets out to see which ones were in stock. One of the workers ran over to us and said she needs us to "not crowd her store" and to get off the floor. We were the only customers at the time and were in no one's way, as the employees were stocking on the other side of the store.I hated to spend any more money there than I had to, and I wanted to just order the rest of the stuff I had found online, and I should have said something to the workers about it or asked if their manager was there, (hopefully neither of them were managers because they were extremely unprofessional and rude to me as a customer just trying to buy items,) but I acted extremely pleasant to them while I paid and prepared to leave the store and told them to have a great day. They just aren't worth my time and even though the jewelry, shirts, and other items appeal to me at Spencer's, the employees and constant marijuana paraphernalia being shoved in my face is a huge turn off for me.
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November 2021 by Alexia Meares
Horrible customer service. Very rude. They rather target you than ask if you need help.
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August 2021 by Becca L
Haven't been to the mall in a hot minute, decided to check out Spencer's again even tho Westgate Mall is literally DYING. More than half the stores empty. Wandered around Spencer's found some t-shirts \\u0026 jewelry. When I went to check out I was looking at the pins by the register \\u0026 I grabbed one to add to my purchase. The cashier says ARE YOU DONE in the worst tone of voice. Like I am just browsing while you ring me up, no need to be rude! You've got all these items by the checkouts, do you want me to convenience buy it not? No wonder these stores are dying with such rude staff!
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August 2021 by Jeanette Delgado
Customer service is awful! Paid cash for purchase and seen something else better, hadn’t even left store yet so wanted to exchange purchase and was told No because we paid cash! James was so rude wouldn’t give me mangers name or number. Told me his name if that was even true.
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August 2021 by Britni Jackson
Always loved Spencer's since I was a teen. Good place to shop for popular anime, prank, video game, and gag apparel
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July 2021 by Carrie C.
My daughter stopped in our local Spencer's this afternoon to buy body jewelry. After telling the person working there she needed 16 gauge jewelry the person showed her what they had in that size and sold it to her. Lo and behold when we arrived home it was not 16 gauge and didn't fit. My daughter took the jewelry back and was told she couldn't get a refund but could exchange for other merchandise. The only thing she needed from their store was the jewelry. Next, I called to talk to a manager who told me they only do exchanges. I asked her if it was fair for an employee to misrepresent the product and then refuse to exchange it. Apparently in her mind it is because she told me once more their policy is no returns on jewelry. Buyer beware.
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July 2021 by Hanikamiya#1313
Haven't been to the mall in a hot minute, decided to check out Spencer's again even tho Westgate Mall is literally DYING. More than half the stores empty. Wandered around Spencer's found some t-shirts & jewelry. When I went to check out I was looking at the pins by the register & I grabbed one to add to my purchase. The cashier says ARE YOU DONE in the worst tone of voice. Like I am just browsing while you ring me up, no need to be rude! You've got all these items by the checkouts, do you want me to convenience buy it not? No wonder these stores are dying with such rude staff!
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May 2021 by mike england
Love spencers
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August 2020 by evelyn gwinn
Always fond memories
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February 2020 by Doug Willis
Pricey but good novelty items
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November 2019 by Amanda Schulz
Over priced -same
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October 2019 by Robert Beane
Always a good place to shop.
