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June 2023 by Jackie B.
I wish I could give 0 stars. Car went in for repair after being stolen. When I go to pick it up, the broken glass is still all over backseat. They take the car and vacuum it. Return to me with broken glass STILL laying in back seat. They said oh sorry we'll do it again. NO! I was done! And noticed the Inside was ransacked. Everything out of glove compartment and middle compartment. Thrown all over. Wasn't towed there like that. Brought it to service managers attention. His explanation was "people walk thru the lot at night and even with plastic over broken window, they still can get in. Probably looking for change". Excuse me! On your property so you are suppose to keep it safe. I was furious! And the change I had in the car, was still there!! I left and contacted corporate the next day. They didn't care. Said we are sorry but each dealership is individually owned so contact them. I did email the GM and explained everything. After about 3 days he called but I missed call. He said he'd call next day. Never did! I kept emailing him and corporate. NO RESPONSES! Then I receive $100 check in mail. Memo says customer satisfaction. No one at Benson Hyundai or corporate gives a rats ass. No one wants to take responsibility for the incompetence or the violation of my car being ransacked while in their possession. Also, the worker left a tube of blue goo on my floor board and it stained my rug. I just wanted respect. Someone to call me and discuss it. NO ONE has. They figured throw $100 at me and she'll shut up and go away. I cant be bought. Im highly insulted and will tell everyone i know to NEVER EVER deal with Hyu dai. Especially Benson Hyundai of Spartanburg SC
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February 2023 by Scott P.
Wonderful place to buy a car! Everything was super easy and super fast I wouldn't want to buy a car anywhere else except here the service department is prompt and very helpful, if you want a wonderful easy car buying experience go here!!
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August 2022 by Oni J.
Everyone was so nice and helpful! My sales lady jaysa was deff the bomb all around! They made my processs easy
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July 2022 by Stephen F.
MANDATORY $5000 "package", really dealer mark up on ALL vehicles sold. I called and requested an out the door price on a certain vehicle, and it took nearly four days to receive one. When I finally received the cost, it was for full sticker (no surprise) but included a $5000 mandatory package, put on ALL Benson Hyundai vehicles. This package, which the salesperson adamantly stated was not a dealer markup, was for basically fabric protections, roadside protection, etc. When I said I had no need of this package I was told I had no choice, and that the price was not negotiable. Really, they add a $5000 markup, expect full sticker, and never mention the current $500 manufacturer discount or any other discount such as for students, first responders, or military, Not to mention invoice is about $1500 less, dealer holdback, vehicle was new to lot, etc. Very disappointed with Benson, but based on other reviews, I should not be surprised.
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April 2022 by Iain M.
We went to buy out a Kia and were told by Kia of Greenville that any dealership could handle this. Not so. Benson Hyundai (remember "Benson") gave us an amount that was at least $300 more than Kia of Greenville. They guaranteed that was the amount until we showed them the printout from the other dealership. They're crooks. We found inconsistencies in the paperwork, the manager was more concerned with setting up his new iPhone like a 12 year girl - they use a gmail address to process private info like insurance. They made us sign a non arbitration contract as well. Guess they've been sued a lot. Drive right past them and go to Kia where the people are professional and there are no "mistakes" in being overcharged.
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March 2022 by Cora F.
Like every other review here, they tell you your recall isn't real. You can have evidence from the corporate website telling you that your exact vin qualifies for a recall and they tell you you're wrong it's a "limited warranty" that's expired. Even when said recall is an OBVIOUS safety concern. Should be ABSOLUTELY ashamed of yourselves. Experience was so bad I'm actually looking forward to calling Hyundai corporate and complaining.
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March 2022 by Robert F.
We went looking for a new Santa Fe for our kids and eventually bought a Palasade for ourselves. The sales rep said that there was a markup of MSRP + $5000 to $7000 on all new vehicles that was non negotiable due to the shortage of availability. He also said that all dealerships were doing the mark up. A week later we found out that was not true, not every dealer was doing a mark up. With this added information, we canceled the loan on that vehicle and purchased a similar vehicle from a different dealer and wound up saving thousands ($11K). When we returned to this dealership to let them know that we decided to go with a different dealer, they were not pleased to say the least...they even asked if we would take delivery on the vehicle if they canceled the $7K non negotiable mark up? Again we said no. It's their blatant dishonesty that prevents me from doing business with them.
