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February 2024 by Kimberly Ellis
My husband had his car towed there for a coolant leak. Ken said it would take about an hour to do the diagnostic and within 25 minutes they were calling with the problem. We needed to have all the coolant hoses replaced, a new thermostat, and a coolant flush with a quote of $1200 to do the repairs. So for one, the thermostat had been replaced the week before so we knew we didn't need that, we also knew it was one of the coolant hoses that had ripped open and sprayed everywhere under the hood. We were not happy with that price what so ever so when he said no we will just have the car picked up, Ken hung up on him. He then called back to get a price break down because that price just did not sit right with us and Jeremy answered the phone and stated he was not seeing where the quote was saying $1200 and that he needed to get Ken to talk to us, he got back on the phone and pretty much stated he didn't know what to tell us that was the price and if we didn't like it we could just come get the car, which we were already in the process of getting the tow company to come back out for it, and then stated that there was a diagnostic fee to pay. My husband said not a problem I'll pay it now over the phone and I will be sure to leave a review because y'all are most definitely trying to cheat me. His attitude changed real fast and he "waived" the fee. Again we did not get service so we truly don't know how they work but I can almost guarantee your are being over charged by a lot! $1200 dollars for 2 hoses, thermostat(which wasn't needed), and a flush?? That's insane! We have reached out to customer service about the issue.
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February 2024 by Miscellaneous Rex
Awesome as always. The bearded guy, David is always great. I trust him.
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February 2024 by Jon
Took my ‘17 Pathfinder in to get an alignment and Jeremy was very helpful in making sure that we knew what we were getting with the lifetime alignment versus just a one time alignment. This is my second vehicle I’ve brought to this specific fire stone and if I keep getting service like this, I’ll definitely keep bringing the rest of my vehicles in the future for any service that I may need. Thank you Jeremy for going above and beyond and treating my wife and I with respect And not just brushing us off as if we were just any other random customer.
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February 2024 by Tony Messiena
Quick and great service!
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February 2024 by Scott Russell
I had a problem with an online purchase, complete cluster, and was ready to not shop here again. However, Ms Rhonda came to the rescue and got thing figured out and got me on the road. Kudos to Ms Rhonda!
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February 2024 by Gary Aaron
The staff are very friendly and extremely knowledgeable
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February 2024 by Alison Kimball
Came in as a walk in for tire rotation and had very prompt service - thank you.
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February 2024 by Monique Elliott
Helpful answers to questions about the repairs and options. Quick service.
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January 2024 by Vipin Patel
QUICK SERVICE
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January 2024 by Scott Gilkey
Rhonda gave us great service very friendly very personable and finished on time. The technicians are always very knowledgeable and professional.
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December 2023 by sam phoum
Michael Hernandez went above and beyond for us and our vehicle! Best Firestone customer service in Spartanburg area!
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December 2023 by Dayna D
I was happy to get an appointment with them on the Saturday after Thanksgiving because my car started to have driving issues and I couldn’t find anyone else who was open. Instead of seeing what the problem was, they just took my suggestion of doing a tune up. I expected them to figure out the issue and not just do what I thought because I’m not a car mechanic. I spent over $500 and my car drove just as bad after I left, possibly worse. I took it to another place and they determined it has to do with the control arm. I wasted over $500 going here. I needed the problem fixed and I could have waited to get a tune up.
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November 2023 by Joy Davis
David was very helpful in telling me the issues that was going on with my car. Austin the technician did a great job at fixing my issues with my car. I would highly recommend this location. Good job guys.
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November 2023 by Mariah Jones-Green
unfortunately they really bad customer service. I was rudely addressed by one of the employees. There was a miscommunication between their staff and myself. One of the front desk associates incorrectly relayed a message to me, and when I called to gain clarification on the situation, I was rudely addressed by Rodney. Although fire stone does do free diagnostic test, it’s not worth the treatment you will receive from their staff .
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October 2023 by Sharon Philip
One worst experience to start with. I went here to get my car checked. However, when the car was ready, I had to wait 30 minutes to pay. The customer service lady was very rude and discriminated against on the fact that I used a caption phone to record conversation due to my hearing problem. She took payment from others and I had to wait 30 minutes to get my payment completed.
