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December 2023 by Jessica Wenlund
Came to visit family over my Thanksgiving break. The customer service was amazing. Very accompanying for parents and the late check in and leave times are convenient. My room was a little gross. The basic cleaning jobs were done but under the counters in the bathroom and areas around the furniture were really gross. But we spent most of the day out of the hotel so we lived with it. The hotel had a welcoming atmosphere which we were appreciative of, especially with being out of town. The rooms are not very soundproof, which made me paranoid because my children are younger and cry loud and we don't like to disturb others when they're having a meltdown.Rooms: Small, could be cleaned better, have a microwave/fridge/desk/basic hotel essentialsSafety: The elevator was rickety feeling.Food & drinks: The hotel provides coffee and water and has vending machines and a concession stand available. Breakfast was served with basic breakfast essentials like waffles/sausage/eggs/breads etc.
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December 2023 by Richard Melby
It’s great that they allow dogs and their breakfast is really good (especially the waffles). The breakfast attendant was very nice and helpful as were most all of the others working there. The check-in associate was rather unhelpful and unpleasant especially when we
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December 2023 by Gwen Evans
I was very disappointed about my stay. First of all one of the beds mattress had alot lumps and dents in it. Second the bathroom are very still. Hair was lefted everywhere in the bed, floor, shower. I told the manager at checkout but no
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December 2023 by Packo Kamm
Definitely I’m not going back, they rejected all my packages even when I asked for them every day.This situation wasn’t good for my business.This hotel it’s too far to be called a comfort suites.
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October 2023 by Stacey Dodson
BEDBUGS!! woke up to something biting me and I had bite marks on my face and arms and ear.Saw a bug crawling on the bed . I pulled back the covers and dried blood was on the sheets and a very big yellow stain( pee!!)Management didn't seem to be surprised when I told them.
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October 2023 by Nancy Holloway
Our first room was dirty and smelled of cigarette smoke. There were no other king size rooms available, so we took a room with two queens. The 2nd room appeared clean but had items left behind the chair and around the a/c unit. The closet door was stuck and bathroom needs to be painted.
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August 2023 by Pastor Terry R Trammell, M.Th.
This is the only hotel I stay in when I go to Spartanburg/Boiling Springs,SC. The rooms are very clean and best of all, "Smoke-free." The staff has always been nice to me, and they do not know that I'm a Pastor. This makes my visit all the more nicer. Years ago, I used to live in Spartanburg, SC, but never stayed here. This hotel is only 1/4 mile from the interstate, which makes it even more convenient. There is a hot breakfast also in the morning. These three things are a traveler's choice items--close interstate access, smoke-free rooms, and a hot breakfast in the morning. You can't beat that for the very reasonable price.Rooms: Very clean.Nearby activities: There is a Walmart a couple of miles north of the hotel on Hwy-9.Walkability: Handicap access leading in to the front door.Food & drinks: The hotel has shelves where the snacks are, which makes it easier to make your selections.Noteworthy details: The room access is on the inside, thereby, someone cannot follow behind you when you enter your room. The rooms have two extra safety locks on the door from inside the room.
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July 2023 by Latrina Lyles
Good location! However, the jacuzzi suite wasn’t super tidy. There was an old key card on the floor and a hair on outside of jacuzzi. Luckily, I take Lysol everywhere!Also, do not light candles. My incidental fees weren’t refunded to me due to having a “smoke smell.” I literally blew out all candles once we were leaving & the attendant checked the room right after. I explained the candles, even tried to show her, but she refused to hear or see anything further.
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July 2023 by Matt Rivera
When we arrived to the room, we found that the bathroom had 0 power. This means the lighting didn’t work and outlets didn’t work. We called the front desk several times. The front desk receptionist doubted us and made us essentially do gymnastics to try to activate the motion sensors. After this didn’t work, we were told maintenance would be sent. We waited for 2 hours and maintenance did not come. Clearly a breaker needs to be flipped for the bathroom, but maintenance was too inept or lazy to realize this. We were here for an interview, and I don’t recommend trying to get ready in a bathroom with no light. Not to mention showering and using the toiletries in the dark. The front desk gave us 20% off our stay because the hotel was sold out, but in our conversations with the desk it was clear they did not care about the situation. Totally unacceptable and very frustrating. A cheaper hotel would have at least had working lights.
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June 2023 by Missy V.
0 stars. My room was not cleaned properly. They spray bleach in the bathroom to make it seem like it's clean. These are the only the pictures I took. Floors weren't even vacuumed or mopped. Sheets were the only part that was clean. Would not recommend.
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April 2023 by Ashley Magnant
I arrived for my check in around 2:45pm but they were very strict about not checking in until 3pm. After getting into my room I found someone’s leftover food still in the fridge. There were leftover condoms as well as plastic rose petals and other debris still on the floor. To say the least it was not a clean hotel. The staff was helpful and friendly when I needed extra towels. The breakfast was decent. I stayed in the suite with the two person hot tub which was very nice but considering the cleanliness I was hesitant to enjoy the hot tub. I checked out Sunday, check out was at 11am. At 10am housekeeping was already entering the room because they thought we had already left. When the housekeeping lady noticed I was still packing she waited outside the door.
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February 2023 by William Palladino
Booked a night for my wife and daughter, and we will never book this hotel again. The hotel was poorly kept and dirty. The bed was not made well, almost looking like it had been turned back up after having been slept in by a previous guest. There was hair on the sheets and the carpet was worn through in areas. The bathroom was very dirty, and towels looked like they had been disturbed or not put away correctly. The toilet paper roll was left empty. My wife did not desire to ask for another room as it was a late hour and the check in clerk was rude. Altogether poor stay and will not happen again!
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December 2021 by Alan P.
Actually I'd rate this as a 3.5 out of 5, 70%. I didn't personally encounter any rudeness at check in despite coming in at 1230. The room was clean, the bed was comfortable, the HVAC worked fine, no complaints. I took points away for the pool being closed but not an issue to me. I guess one downside may be just that the room had an odd odor, couldn't really explain why but I noticed it while sleeping. Otherwise my experience apparently was better than others so YMMV. Oh and it was convenient to the interstate which is always good.
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July 2021 by Izzi M.
so. creepy. Animials everywhere, the sign to show where it is WAS ALMOST FALLING OVER. Picture of the pool below. Overall, bad hotel, yet nice employees.
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June 2021 by DeAndrea D.
Absolutely disgusting hotel. The bed sheets had stains and spots all over them. The refrigerator had something dirty and spilled all in it. The couches were in dire need of a shampoo. The air vent was broken. The bathroom toilet seat was broken. The blankets, comforter, etc. were covered in dirty stains. When the hotel was notified they told me I could change my own sheets or switch rooms. The room we switched to wasn't that much better. I won't be staying here ever again. It's unfortunate this place has taken a dive because I've stayed here before. Whatever surface level cleaning their doing should be considered a health hazard. Those rooms and bed linens need to be deep cleaned and bleached.
