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November 2023 by Steve Mills
Horrendous customer experience from the very start. Reserved a 10x30 unit only to be told after I arrived that it would be 3 10x10 units. Eventually found a 10x25 unit that was suitable. Planned on keeping the space for 12 months. The GM Sonya assured me that I wouldn’t see a rate increase until 6 months and that “it would be minor”. After 3 months, I received notice of a 30%+ price increase. They acknowledged that this was an error and said pricing would be maintained for six months. Just one month later, I got a notice for an even bigger rate increase. I immediately reached out to Sonya who never responded despite multiple requests. I immediately moved out of the space in the hopes of finding a professional storage space provider. Buyer (Renter) beware here.
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October 2023 by Kenneth Poole (Elijah)
So far no complaints, was searching around for an inexpensive storage unit and this was one of the best results to come up. I have a 5x5 unit which is really spacious for what I store here, which is mostly camping gear. My rooftop tent and other equipment fit with zero problems, and if I was to add some maybe closet like organizers that go upwards, you have even more space you can utilize within the unit itself.
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October 2023 by Linda Hastings
I can't say enough nice things about this storage area. Thanks to Sonya it is so well run and taken care of. She keeps the lockers spotless and her people skills are exceptional. I would recommend this facility to anyone looking for a storage area.
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September 2023 by Nekeea Dowdy
Sonya is the best ever. Super professional. Made my move in easy and effortless. Knowing that there is someone there is who professional makes me full more secure about choosing this company with my storage needs. She definitely needs a raise IMMEDIATELY. I love her. Especially in today’s world when customer service no longer exists she displays the highest level of customer service. Sonya you rock.
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September 2023 by Antonio Williams
This storage facility is compatible and no different to any other storage facility of it's kind. It's clean, secure, and easily accessible. However, it has it had three major cons that make it not so disabled or worth your money. (1) the facility does not have 24 hour access and it closes rather early. (2) The price does not match the space. I pay $45.00 for a 5×5 unit.(3) The late charge is $20.00. Other than the mentioned issues, the place is pretty decent and convenient.
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September 2023 by Nicole Karl
I was renting a storage unit for my brother who's in the military. The staff at the Five Forks Scuffletown road, SC location were great to work with! Very knowledgeable and friendly. Very clean property and units were maintained well.The problem was not with the local store, rather the call center. Very rude and gave wrong information. Making it look as though the store was at fault. Information was placed into the computer wrongly at the call center.Would recommend going in to the location directly to rent from.
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September 2023 by Jeffrey
I currently have three storage units at Prime Storage and a trailer stored at another Prime Storage location. I wanted to move my trailer to the same location as my others units, but they were going to charge me more so I had to leave it were it was. I felt I should have been given the same price because it's the same company. Other than that, storage unit is clean and convenient.
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August 2023 by Karen Easterday
Great experience! Sonya was so friendly and helpful. Gave us some good tips, very helpful when I realized I needed a larger space. I am very pleased and happy with the security!
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August 2023 by Richard Evans
Not only do they have friendly, helpful staff, but I got the same size storage I had previously for $40 less per month. They also have carts available, and climate controlled environment, for less than I was paying before.
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July 2023 by Nicole Saylors
This is the absolute best storage facility! I've had to change storage facilities several times over the past couple of years and this is by far the cleanest facility The staff there is amazing, treating you like family and work with you if you fall on financial hard times it's a great all around place, rates are great, lights inside units :) I would highly recommend this facility to everyone You would be crazy to go anywhere else.
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September 2019 by Antinea Martin
Great people! Family owned and operated and ALWAYS give that personal attention unlike franchise storage facilities which I had BEFORE I moved to Scuffletown Road Mini Storage.
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December 2018 by Scott Mikula
Great people and prices
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June 2018 by Chip Pappas
The owner is Very Rude and has anger issues
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April 2018 by Stephanie Strong
Good place to get a U-HAUL van.
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June 2017 by Nate Allen
Friendly and helpful staff. Always my go to for uhauls too!