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October 2023 by Mike
I came in after work (about 5:20) to buy some Emerald paint that was 40% off. The young lady behind the counter with long hair and glasses did ask if there was something I needed. I mentioned I wanted to take advantage of the 40%, and she told me it was just on Emerald - which I knew from the email ad I received. I mentioned that I was aware of the limitation, and she just stared at me.. I asked her if they had a specific color. She found it for me and said anything else? Then, she proceeded to go back to standing behind the counter. I found the general attitude unwelcoming and minimal in terms of customer service. If I'm going to buy $109 paint (yes at $65), then it might be nice to have just a little more effort. This location used to be my go to for paint. Not anymore..at least for a while
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July 2023 by Melanie Johnson
Employees were very helpful to help me match an exact shade and sheen to match my cabinets.
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February 2023 by Yvonne Cintron
Love the customer service here and I can always find what I need.
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September 2022 by Jennifer Lahaie
Great customer service and I love they are in our backyard!
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April 2022 by Mason Reilly
I work in the paint industry, and this store has the most knowledgeable and friendly staff of any paint store I have been to. Exceptional service and expertise!
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December 2021 by Herb J.
For the past several years this has been my go to store, because it is within a mile of where I live. They are pretty knowledgeable and have met most of my needs. They sometimes don't have a particular paint on hand that I need, but they always call their other nearby stores to see if they have it on-hand before sending me there.
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November 2021 by William Simpson
Great customer service.Thank you William.
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September 2021 by Elizabeth Edwards
Damon helped me twice in the last week. Went out of his way to find the perfect white to match a paint job in progress. So nice to get great customer service! Thanks Damon!
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July 2021 by Scott Shelton
Very knowledgeable
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March 2021 by Lisa Babb
Love this is place
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March 2021 by Gary Greenwood
Very helpful
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March 2021 by Ashley B.
I know almost nothing about paint. The young lady helping me couldn't answer my questions in a clear way. She had to go to the back several times to verify answers for me to what I thought were basic questions. I just expect someone who works at a paint store to know about paint and be able to explain things like finishes to a lay person. There are better Sherwin-Williams in the area than this one.
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December 2020 by Pamela Kinsell
I had SUCH a great experience here! Morgan has excellent customer service skills. She was very helpful with my questions about paint sheen and styles and she knew by heart the number for the paint I was looking for! She is an asset for your company for sure, she is patient, knowledgeable, and helpful!
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November 2020 by steve whitmire
A very helpful place
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July 2020 by Racing Line
I went to the Fairview Rd first and tried to order some Emerald Rain Refresh paint. It was never ordered, and I was in a tough spot.Well, I called around to try and get some help getting the paint I needed. The Five Forks Sherwin Williams store stepped up to the plate. Morgan went above and beyond to help me get the paint and took care of the issue with 10 regular gallons since I could not get the 5 gallon containers that I ordered. Five Forks had 8 gallons of Rain Refresh in stock. Morgan went on her own time to the Butler Rd store to pick up the other two. Unfortunately, the 40% off was cancelled and changed to 30% off. I don't blame her for that. Buying this paint was much harder than it needed to be, BUT I was treated like a valued customer at this store. So, I will come back.
