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August 2023 by Erin C.
I made an appointment a month ago to have my expecting pup groomed. I called and gave the due date to the person I spoke with a they assured me that the "ladies in the back groom pregnant dogs all the time" and it would be fine. I booked the appt online with a note that she is expecting. I come on time to appointment today only to get turned away and told she's too close to her due date. I appreciate the concern for my dog's well being but I would appreciate everyone being on the same page so bad information isn't passed along. I wasted an hour this morning coming to an appointment you guys couldn't keep. I asked for my account to be noted. Hopefully the rectify the situation at her next appointment.
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August 2023 by Nisa Y.
Horrible service took my pups to be bath and groom and they handed them back still wet. The queer there did a horrible job he can't even brush dogs hair.
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June 2023 by Sylvia L.
I spent $40+ there and was asked if I wanted a plastic bag for 10 cents. I told the clerk no, I won't be back.
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June 2023 by Isabela V.
This store needs to train their workers on how to better care/handle their animals. My boyfriend and I watched in udder disbelief as one of the workers picked up the baby rats we were purchasing by their tails which can injure the poor things and mess up their spines. Plus they have matted tails and are dirty and not well cared for what so ever. It is heavily disappointing to see the type of mistreatment this store puts their animals through.
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January 2023 by Dalena D.
Do NOT go to this location. Especially if you'd like to get a walk-in nail trim, find your brand of pet food, or even be able to navigate a cart around all the stuff blocking the aisles. Over the past month, I have tried to walk-in with my dog four times to get her nails trimmed and all four times the grooming salon has been closed early with someone sitting at the desk not taking customers, or too busy and I was asked to wait about an hour, or just completely deserted. It is complete chaos. There is never the dog food I need in stock, as well as the hay my rabbit requires. It is nearly impossible to go down half the isles due to carts or boxes full of inventory being in the way, and if you're looking for someone to help you in the fish isle, forget about it. It feels like every time I go in this store there is only one employee in the whole place. Management needs to hire more people or maybe they need new management altogether.
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September 2022 by Google user
I didn't get vaccinations fir my dog. I did get grooming and was very pleased.
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September 2022 by Elizabeth W.
Sorry excuse for a store. Signed my puppy up for training. Trainer never checked vaccines of other dogs and 2 others ended up getting severely sick. And I mean SEVERELY after the first class. It was then discovered why - a dog wasn't vaccinated in class & got sick. We're supposed to be able to trust these trainers to care enough to do their jobs. Unfortunately Deshawn didn't and showed 0 remorse for it, When brought to managements attention, she blew it off and pushed it under the rug with not a care in the world about this HUGE problem. Assistant manager was very kind, but GM was absolutely terrible. Truly, truly disappointed. Do not recommend this store or ever being involved with these people!!
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December 2021 by Janice Bush
I didn't get vaccinations fir my dog. I did get grooming and was very pleased.
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June 2020 by K Wien
This store does NOT have a pet clinic.
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May 2020 by Rose W.
I've been taking my 2 dogs to this location to have their names clipped and ground for the past 2 years. I had an appointment for today, which I waited 2 weeks to get due to the virus and was turned away because my dog was medicated. She HAS to be medicated and has been every time they've done it for the past 2 years because she is very nervous and shakes uncontrollably and can't catch her breath so it is calming meds that the vet gave me. Nobody at Petco has ever stated that the dog cannot be medicated and I have even told them in the past that I had to medicate her and they did it then. Today we got turned away. I will never take either of my dogs or purchase anything from this location again. I've seen the groomers cutting dogs hair and they are rough which is why I watch them do her nails. BEWARE!
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February 2020 by Joyce S.
I was looking to adopt a pet that they had and was treated very rudely. Could not touch or hold animal and filled out an application in which they said they would call back. NO call back!!! I was told the lady who is a volunteer is always very rude and I should contact the manager. Well, I will no longer buy my pet supplies there due to this unprofessional behavior. I really worry about how this rude lady treats the animals. Horrible experience!!! Just adopted a sweet animal at the humane society where the services are humane!
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February 2020 by Willie Mae Tucker
Never been there how much is a shots for two Chihuahua dogs one 2yeears other one five years old
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November 2019 by Crystal P.
Simpsonville location: If I could give this place zero stars, I would. The grooming salon is awful. They offer walk in services like nail trimming and buffing (that's what I went there for) but the only woman working in the salon refused. I was told I had to have an appointment even though that is considered walk-in. But first of all, when I was just waiting to speak to someone, the only woman working the salon looked out the window at me with a hateful look and shook her head. Then was a witch with a major attitude, telling me I had to have an appointment even though I was there for services that don't require appointments. I went to Petco frequently to get pet supplies but they lost a loyal customer this week. I gave them a chance even with their low ratings and reviews but now will be shopping and paying for grooming at PetSmart. This location will not last if they don't get new friendly people working there. That woman in the salon has no business working with the public in customer service, she was rude and hateful.
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October 2019 by Cat T.
The most disgusting, dirtiest store ever visited. This place has all the tells of a money laundering pit. There is absolutely no pride in keeping this place clean. This store was not ran like a professional chain retailer. There were massive cobwebs throughout the aisles and on the ceilings. There were boxes stacked everywhere making it difficult to navigate throughout the aisles. If I hadn't promised to buy my daughter a new fish I would have left promptly. We waited for a few minutes and no one ever greeted us. Finally a nice lady said she could help us. Lastly, there were schools of dead fish clustered at the top of vents in the aquarium. We visited this store for my daughter to buy a fish to add to her fish tank. She asked why all of the fish were stucked together, and imagine my surprise to see the aquariums so neglected that dead fish (anywhere ranging from 10-30 per tank) were unattended to. It was absurd. This particular petco is unlike any other I have visited, and I will not return to this location.
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February 2019 by Caitlyn T.
I stopped here on a whim looking for a small cat toy. I was extremely disappointed by the inside of this shop. I know it must be difficult to keep a pet store clean, but it doesn't look like they're even trying. The floors were filthy, there was trash scattered around the floor, random boxes everywhere, some floor displays that were damaged and leaning to the side - when I did find the cat toy I was looking for, there were cobwebs all across the hooks for the toys. I felt gross and uncomfortable the entire time and I definitely won't be back.