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“Don't have the help that they should I worked there in the past I was able to help some customers while I was in store this happens a lot,but it's okay. Did receive some help from one employee Kenneth R. Store was clean and looked to be stocked.”
“Earlier this summer I needed to purchase a new push lawn mower. After looking in all the normal places I became frustrated by the ridiculous prices of new mowers. I made a search for used mowers and found Home Improvement Outlet, Greenville. I drove up there and found the had a large selection of Toro push and self propelled hand mowers and a few Troy Bilt mowers. I selected a very clean nice Toro mower and purchased it for well under retail cost. I took it home, gassed it and tried unsuccessfully to start it numerous times. I spent some time trouble shooting the problem and determined the carburetor was clogged up. I called the outlet and spoke with Laura, the manager. She was very nice, apologized for my trouble and said bring it back for either a refund or a replacement mower. I brought it back, knowing I had seen a second identical mower in the store, but it was gone by the time I got there. I found a more expensive Troy Bilt mower that I really liked, so I brought it to the front desk, told Laura it was a bit more money and she said she could approve the exchange at no extra cost to me. THAT is great service and good business. I will be back whenever I need something else they carry and I've already recommended the outlet to a couple of other people. They are lucky to have a business smart, polite, nice manager like Laura. You rarely find that combination these days!”
“What a FIND! This is a hidden gem of a home improvement store. Christian helped us through the whole process. Prices were SO good…Wish we would have known about them earlier. Cheers”
“Similar to other Home Depots that I have visited. Layout seems to replicate others, so that helps finding things. The app for store layout and placement could use some work as it is not 100% accurate. However, asking an associate always works.”
“My cashier, Renessa
Was beyond nice and helpful. She helped me load some heavy items in my car, and I'm so thankful for her! She is wonderful!!!!! The nicest Home Depot employee I've ever met. 6/30/3024”
“Thank you for your help with our bathroom vanity. We are very pleased with that piece and appreciate the friendliness and interest in helping us find the right fit. We look forward to situating our kitchen with you as well. Scott, Jason and the lady upfront have been super!”
“The customer service at this location is second to none. Dalton and his team went above and beyond to help us when we needed to do a return/exchange on our riding lawn mower. They made the process so easy and we're extremely grateful! Loyal customers for life!”
“This involve three sheets of plywood that I was unable to return.
Over this past weekend, I was helped out by four extremely empathetic employees at the Woodruff Rd Home Depot and I want them to be recognized for their sincere efforts.
On Monday morning 7/22/24, Keke at the Service Desk was extremely instrumental in assisting me with my solving my unorthodox situation and the MOD that morning, didn't fuss at me and knew exactly how to resolve the problem.
I also would like to recognize Davi (Sunday 7/21/24) in the Rental Department (trailer rental) was more than empathic and understanding with my rental and I can't thank him enough for taking a genuine interest in helping me and for his kind words after I brought the trailer back. Then right before the store closed one very helpful young lady at the Service Desk on (Sunday 7/21/24), was also extremely helpful and caring when it came to the circumstances of my situation.
These four employees showed what it means to work as a team to resolve even the most trivial issues a customer may encounter. Kudos to all of them.
Home Depot (the Orange Store) will always, has always and will continue to be my goto, Home Improvement store for any and all future projects. Thank you all so very much.”
“Very helpful staff. Xavier and Jacob had to do a lot of running around and blocking off an area in order to get something for me off the top shelf with the forklift but did it all with smiles and friendliness.”
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“I would recommend this Home Depot! Very helpful service they did everything they could to help me out. Also the workers and mangers were incredibly nice and very helpful!!”