-
March 2024 by Nathan Eaton
Manager is super helpful and nice to talk to, good place to rent secure location!
-
March 2024 by Mark Scrivner
I would recommend this facility but if you schedule a move in date over the weekend just note you still have to be approved. The website moving date is misleading. They will take your payment and give you all codes but until they approve they will not let you move in. Therefore the misleading information on the website.
-
March 2024 by Josh Salinas
Charged me without signing an agreement. I disputed it with the employee on duty and he laughed saying if we have your card we will charge it. Stated it was the cost of "reserving your unit". The same unit I never got access to or was even reserved because I hadn't signed the lease. It literally said we will not assign you a unit until the agreement is signed. I looked over the agreement and they charge an EXTRA $50 a month. NO thanks. The following morning they entered me into a lease agreement WITHOUT my consent. Then charged me saying "everybody signs" NOT ME. Not with your absurd hidden fees. Will never do business with an unrelentingly idiotic model. Do not trust this place with your information or time!
-
March 2024 by James Eberhart
Make sure you have your own insurance or buy their insurance. We had a long slow water leak. They took zero ownership of it
-
March 2024 by megan johnson
Great place, safe, very personable staff. Never once worried about the safety of my belongs while stored there
-
March 2024 by Josh Hill
Good storage facilities with good security to keep you and your stuff safe.
-
March 2024 by Patti Mackey
I’ve had a great experience with this location! Sonya went above and beyond in helping me find the right unit at a great price! So thankful!
-
January 2024 by Leigh Colombo
Clean, responsive, convenient, and reasonably priced
-
January 2024 by Anthony Smith
Secured lot.for my trucks
-
January 2024 by Fuller Parker
The lady that helped me, Sonya, was absolutely wonderful and extremely helpful and patient throughout the entire process. I’ve dealt with storage units before with unhelpful staff that try to nickel and dime you for ever little thing, but Sonya was the nicest and most helpful customer service I’ve ever dealt with. She even SAVED us money! Could not recommend Prime Storage and Sonya enough.
-
January 2024 by Virginia Villarreal
Recently relocated from Texas to South Carolina and I was stressing that I wouldn't be able to afford a storage room, not only were the prices affordable but the staff was awesome.
-
December 2023 by Michael Hicks
When we were looking for a safe place to store our rv, we were assured that this place was safe, and that they never have had any problems from the manager. The manager told us also, that they had cameras everywhere if anything did happen...Our rv was hit by a big truck and did about $3500 in damage. A car could not have hit it that high up, so we know it had to be a big truck. When I discovered the damage, I reported it to the same manager. She said, that they had cameras everywhere and she would find out who did it. I checked back daily, then weekly only to be told she didn't have time to check and that what she had checked, she found nothing. Three months later still no answers. It had to be another Tennant. Maybe she never checked or maybe she was covering for a friend. I spoke to the Area Manager, only to be told what she had told him. Moral of the story....They don't live up to their word. It is not a safe place to store an rv. I have since moved to a better storage facility at half the price.
-
December 2023 by Karen LaBelle
Our experience with Sonya (the manager on duty) was one of the selling points for renting here. I wish there were more people like her who took such pride in their job :)
-
December 2023 by Steve Mills
Horrendous customer experience from the very start. Reserved a 10x30 unit only to be told after I arrived that it would be 3 10x10 units. Eventually found a 10x25 unit that was suitable. Planned on keeping the space for 12 months. The GM Sonya assured me that I wouldn’t see a rate increase until 6 months and that “it would be minor”. After 3 months, I received notice of a 30%+ price increase. They acknowledged that this was an error and said pricing would be maintained for six months. Just one month later, I got a notice for an even bigger rate increase. I immediately reached out to Sonya who never responded despite multiple requests. I immediately moved out of the space in the hopes of finding a professional storage space provider. Buyer (Renter) beware here.
-
October 2023 by Kenneth Poole (Elijah)
So far no complaints, was searching around for an inexpensive storage unit and this was one of the best results to come up. I have a 5x5 unit which is really spacious for what I store here, which is mostly camping gear. My rooftop tent and other equipment fit with zero problems, and if I was to add some maybe closet like organizers that go upwards, you have even more space you can utilize within the unit itself.
