November 2020 by Ashley B.
11/26/2020 approximately 5:00pm (check out time) 7546449(terminal) 621 Fairview Rd Simpsonville SC 29680 Very disappointed the lady at the register ignored us and never asked if we needed help and did not acknowledge us.other people walked in the store and they received a nice greeting and she offered to help them if they needed it. She rolled her eyes at us.I feel be-littled and discriminated against. We left the store feeling depressed, inadequate, and bullied. The bias was unreal and the attitude, atmosphere, customer service, lack of of knowledge, disregard for me and my sister, discrimination, and more. We called twice and asked the lady that answered if they were accepting customers to get eyelashes professionally applied of semi-permanent eyelash extensions onto existing lashes. The woman that answered replied yes and told us to come up there* we asked her the approximate cost and she stated "she was busy at the register". We got a sitter and when we arrived at the store, we were ignored and laughed at. Another lady finally looked at us with and we asked about getting our lashes done. She said she was not offering that service at this time. The lady at the register ignored us and did not even apologize. We were sold horrible fake lashes and they broke as soon as opened. I spent $34 and my product broke. We left the store and did not get a have a good day or anything. Although, we witnessed the women telling the other customers to have a great day and greeted them when they came in the store. I hope this is addressed!! Discrimination and biased treatment is a huge problem and we should have been treated with respect, as the other customers were. I hope this is handled appropriately because I feel like a hate crime was committed, due to the horrible treatment. This is a serious problem and should not be ignored.