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March 2024 by jeff Corns
I belive that the tech broke my rotor. Then i had to replace it
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February 2024 by J T
I have tried to contact Firestone about these guys. I got brakes done in 2020 and brought it back for excessive squeak when I break. I was told it will go away. It never did. I drove/moved to Texas and my brakes did NOT pass inspection. The fronts were glued on/ missing hardware and the back was assembled backwards as the new brake place stated.
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December 2023 by Nick Patrock
The personnel are always friendly, timely, and knowledgeable to my families automotive needs.
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December 2023 by Mike Creekmore Sr.
I've been a member since 1983! Outstanding service through out the many years!! ?
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December 2023 by M A Washington
Love the service and the fact that I am shown what is wrong with the car. Greatful for the thorough inspection, Gary and Josh.
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November 2023 by Brandon Patrock
Gary and Jeff provided excellent service from start to finish. Always recommend going to Firestone on Shaw AFB!
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October 2023 by Bret Isenhoff
Gary B at Shaw Firestone quoted me $900 for a radiator replacement. What Gary B failed to tell me was that he went ahead and replaced hoses on my vehicle without my consent and added $1000 of extra charges to my bill and surprised me with it when I arrived at the store to pick it up. They never called and told me what they were doing, never asked for customer authorization, they just went ahead and ordered parts and installed them for 4 hours while I waited around wondering when my vehicle was gonna be finished. Never go here, get this place removed from the installation. They’re liars, thieves, and take advantage of Airmen.
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May 2023 by David Humphreys
Great staff, my go-to place.
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April 2023 by Jerrica Goodwin
Took my husbands truck there for a tire rotation on a Saturday morning. It took several hours because they were "busy" which was fine but they told my husband that two of his tires had nails in them in places that "could not be patched" and that he needed to replace them. He had just come back from a week long TDY where he had to drive it about 100 miles a day and never got a notification that his tire was leaking. So we took it to our regular mechanics (cooks in dalzell) and guess what? no holes in any tires. But Firestone was REAL ready to order my husband tires when he came to pay for the rotation.Service: Tires
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April 2023 by Darius Fryar
Never get it right. If you have 3 or 4 hrs for an oil change tire rotation. But don't let them do anything else to your car
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March 2023 by Solora S.
****UPDATE DO NOT GO HERE, I ALMOST LOST A WHEEL, ENGINE, AND POSSIBLY MY LIFE. I had my tires replaced when they did this oil change, and today noticed rattling on my drivers side wheel and my ABS, 4WD, Brake and traction control lights turned on. I checked my tire and two of the lugnuts were backing out on my tire! I was about to leave on a 400 mile trip, I would have certainly lost a wheel and possibly my life in an accident!!****TL;DR, poor work, taking advantage of military and family, go somewhere elseHad an oil change done here, a few days later the check engine light came on and the car was idling very roughly. OBDII came up with a camshaft code. Called another shop, they recommended I check my oil dipstick. Checked it and it was bone dry. The oil warning light had not even come on. Checked under my vehicle after putting more oil in and sure enough it was leaking oil at an alarming rate. Brought it to a different shop and they discovered the mechanic at Firestone had not removed the gasket from the old oil filter when they replaced it, which caused it to leak oil. They were shocked that a qualified mechanic had made that mistake. They told me it happens when you do not lubricate the gasket when you install an oil filter, which I'm assuming since this is the same shop that performed the last oil change, they did not do. Firestone does offer a warranty to fix an improper installation, but I don't trust a shop when they don't do it right the first time and could have cost me my engine.Be warned, they're VERY predatory in their sales and will take advantage of people who know little about cars. They said my battery was about to die, I go home and check it, it's perfectly fine, 6 months later I go back for something else and they tell me it's still bad when I've had no battery issues. Had an alignment done here six months earlier, when I called to schedule an appointment they asked if I wanted another alignment, I said no I had one six months ago to fix an issue with the steering, they offered to check it for free since they advised getting it done once a year. Went to drop off my vehicle, another employee asked again if I wanted an alignment, I said no, I had one done six months ago. He tells me that the DOT recommends getting TWO TO THREE ALIGNMENTS A YEAR, which they absolutely do not, and after I said no again he looked at my vehicles history and goes "Oh, you got it done HERE, so you're good for another six months." One of the most blatant predatory things I've ever seen.
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February 2023 by Shannon A
Went here to get two new tires and a rotation two tires literally fell off and now our car is completely dead because of them. It messed the motor up on the bounce off the road because they fell off while we were DRIVING!! They tried blaming it on us saying it wasn’t their problem after the second tire fell off.. tires don’t just fall off randomly especially when the bolts were stripped out!! They put our lives in danger!!Service: Tires
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December 2022 by Edk “Darkest” GG
Got there for a 120k inspection including radiator drain and refill. 3 days after my car overheated and i found the radiator was empty so they flush it but not drain it. They deny it and offered me to check it. Because i am me i agreed and they found i need new radiator. After they finished the job i found all the shield guard clips missing, some broken, i had to force them to fix that. And the coolant reserve tank was filled with water. After paying $850 they don’t bother to put the shield guard clips like it supposed to and they put coolant in radiator only not reserve tank too. Don’t go here and if you did verify the job and the parts leading to the job.
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December 2022 by Gerry Dick
Great service, great customer support. I've been going there for almost 20 years... I've known Morgan, Jeff, and Josh for many years and appreciate every one of them.
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August 2022 by josh LeA
Morgan that works there was rude and hung up on me when I am trying to explain that my warranty is going to pay for all the expenses. Highly Unprofessional. I used to like their service but after a while they started giving bad attitude. I don’t recommend it’s expensive and worst customer experience.
