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July 2024 by J R
I went into the store to pick up my new Internet box. The representative who helped me did not complete my order after pickup, therefore my account was not activated. After spending over 3 hours on the phone with Verizon, I was finally told to go back into the store for a new box. The rep on the phone said that they notated the account and all I needed to do was give them the account number and they'll replace the box. I went into the store and explained what I was told and tried to give them the account number. Instead they decided to argue with me after I explained what I was told on the phone. They tried to make me feel as if I didn't know what I was talking about. After about 20 minutes, they called support and was told the exact same thing I had already told them and they finally did what I asked. Not only are they rude, they are not customer friendly. I would NOT recommend this store whatsoever.
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July 2024 by Onja AmpK
Verizon personnel are very courteous, well educated in the voice communication tech equipment. Highly recommend that store to "EVERYONE"!
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July 2024 by Susan Davis
Shot out to Gregory and Lane for assisting us with phone updates to ones of our choice. Your expertise was on display and y’all were easy to work with. We’re happy with our new devices and our add ons. Could not have received better customer service on Saturday June 22, 2024.
Go Verizon!!
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June 2024 by J S
My husband was treated very rudely when he went in to ask about getting an extension on our internet. Verizon NOW charges at $10 fee just to speak to a live agent. The prompt literally says “to continue this call you will be charged a fee”. So to try to avoid that, he went in store to try to take care of it. The lady instantly got an attitude and said “well I’ve never heard of that”. After he explained the situation since her first claim was they do not deal with billing in store. I’m not sure if that part is true or not, but I have sat at the desk in Clemson as they called customer service to help work out a billing issue before. This entire situation happened just after 6pm on 5/29. Highly disappointed with the unwillingness to help and come to a conclusion.
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June 2024 by Vernon Prosser
My apps would not load on my new iPhone 15, I did not have access to my iPhone XR because it died and would not open. The young man that worked there was useless! I wanted to access my iCloud back up and restore my new phone to a prior iCloud backup. He insisted it was not backed up, would not even allow me to show him what I was looking at to restore my new iPhone. Left the store googled an apple support video and did exactly what the worker told me was impossible! Don’t waste your time going to this store, the Verizon in Central, SC 15 minutes down the road is so much more helpful.
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May 2024 by Suny Singh
Love it
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April 2024 by Joe deLoach
I was having a very hard time getting a new phone at two other stores and even online, until I came to this store! Debbie and Alyse were able to work with corporate and get me out the door with my new phone. I really appreciate their help!
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February 2024 by Bryan Busch
Verizon Wireless is simply the best choice for cellular service in the upstate of South Carolina.
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February 2024 by Andrew Dutton
The way you treat people and talk about customers in front of others is bad. You need to treat people better. I will be switching to another provider.
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February 2024 by Tyler Rogers
Absolute terrible service and rudeness from employees. Lewd conversations, interrupting conversations, disrespectful behavior. I was in your office and after a customer left you just started bad mouthing them and making fun of them behind their back while on the sales floor. I am honestly so shocked by the lack of simple kindness that you do not display, Children behave with more dignity than the way yall behave.
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February 2024 by Liz Copps
The manager Alyssa is super knowledgeable, goes above and beyond and makes me feel valued. She assisted us with our new watch purchase and helped us sort out some bad information we got from Apple. Thank you for helping us on multiple occasions!
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February 2024 by Benjamin Stanfield
We went to the store to submit a ticket request for our other phone as We have been having connection issues unrelated to wifi calling.. We arrived an hour before closing and to access the account the lady used my wife's number to pull the account but as she didnt not have her ID and wallet I used my ID to verify the account. Even though it was a different name, she told us that we are doing it for show so she don't get in Trouble. (First violation of policy Debra by your own admission).We were then persuaded into a new phone,, and We asked if she "mywife" needed to go get her Money and ID as we wanted to upgrade her and was told we could do it later. I even offered to come back in the morning before this all started and was assured by Debra she would take care of us.. 30 minutes later after waiting for the New phone to be unlocked out of the vault things took a dark turn. When it came time to buy and check out they asked for payment. It was in the car, 10 feet out the door in the truck. We were were told we were not allowed outside since the store had closed and they were rushing us out. Then I told them we couldn't be forced to stayinside, then we were told that they can let us out but not back in. I explained the sales lady knew my wife did not have her wallet on her and we asked if she needed to get it before they closed and was told it's ok. Now, we drove out of state to a store, took off work to buy a phone and fix our issues. Never got the phone. Got kicked out of the store and treated very terrible. We have been verizon customers since the bag phone days.The staff were very unprofessional there was a male employee with short hair fussing and ranting at employees in the background and customers calling things ridiculous and fussing at coworkers. The elderly woman pretending to help us and the lady manager no caring to even allow us to pay for our merchandise or try to correct the issue they created.This is very wrong and very poor customer service. To add, there were many times were Debra was interrupting me and my wife when we were asking questions, talking or explain the answer to her question. she obviously did not want to help us. Furthermore, the other employee watching the ordeal was just laughing at us during this turn of events. This is very disrespectful and insulting
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February 2024 by Benjamin S.
We went to the store to submit a ticket request for our other phone as We have been having connection issues unrelated to wifi calling.. We arrived an hour before closing and to access the account the lady used my wife's number to pull the account but as she didnt not have her ID and wallet I used my ID to verify the account. Even though it was a different name, she told us that we are doing it for show so she don't get in Trouble. (First violation of policy Debra by your own admission). We were then persuaded into a new phone,, and We asked if she "mywife" needed to go get her Money and ID as we wanted to upgrade her and was told we could do it later. I even offered to come back in the morning before this all started and was assured by Debra she would take care of us.. 30 minutes later after waiting for the New phone to be unlocked out of the vault things took a dark turn. When it came time to buy and check out they asked for payment. It was in the car, 10 feet out the door in the truck. We were were told we were not allowed outside since the store had closed and they were rushing us out. Then I told them we couldn't be forced to stayinside, then we were told that they can let us out but not back in. I explained the sales lady knew my wife did not have her wallet on her and we asked if she needed to get it before they closed and was told it's ok. Now, we drove out of state to a store, took off work to buy a phone and fix our issues. Never got the phone. Got kicked out of the store and treated very terrible. We have been verizon customers since the bag phone days. The staff were very unprofessional there was a male employee with short hair fussing and ranting at employees in the background and customers calling things ridiculous and fussing at coworkers. The elderly woman pretending to help us and the lady manager no caring to even allow us to pay for our merchandise or try to correct the issue they created. This is very wrong and very poor customer service. To add, there were many times were Debra was interrupting me and my wife when we were asking questions, talking or explain the answer to her question. she obviously did not want to help us. Furthermore, the other employee watching the ordeal was just laughing at us during this turn of events. This is very disrespectful and insulting
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January 2024 by Austin Pitts
Terrible customer service.Gregory was useless and has a terrible attitude.
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December 2023 by Jim Simmons
Poor service for a 20+ year customer. Although greeted promptly and put on a wait list I was skipped over by store associates as I was merely activating a new phone. The associates are paid on commission so they're not interested in assisting customers who are not purchasing anything.
