Petco

Most Recent Comments

• December 2023 by NumberOne PW
  Adorable cats for adoption, but the store itself is dirty, it smells like animal urine and the items are overpriced.
• December 2023 by Bailie D.
  We came yesterday to use the self wash dog bath and for $20 I could only use warm water. Absolutely a rip off the equipment didn't work right I had no soap and the employee tried to fix it but it didn't work and my dog was already anxious from waiting so we left with an unfinished wash which was very disappointing. I should have received a refund but did not. Won't be returning.
• December 2023 by Cindy Rel Clayton
  I always love going to 5 below. Good prices on everything. U can find just about anything u want here from arts n crafts to earbuds to makeup n perfume to work our clothes to sports things de ovations candy doggy sweaters n has leashes doggie shoes. And guess what I start eork here Monday. Yay
• November 2023 by Laney S.
  Made a trip from Anderson to Clemson to purchase salt water fish to only wait in the store for almost an hour with no help at all. I politely went to the register to let them know that we were wanting to purchase fish and she told me she had to help other people that were at the front, I said no problem we will be back here whenever you get a chance. Continued to wait with no help. Walked back to register to see three employees and no effort to help. After waiting I left and drove to the Greenville location where I was immediately helped! Will not be back to that location. It was not a busy day and they had 3 employees! I understand being short staffed and busy but that was not the case! Horrible customer service!
• November 2023 by Stacey S.
  Unfortunately, Daughter (a Clemson student) and our Lab are very disappointed in the service we received today at the Seneca/Clemson locations. The grooming staff was not friendly at all. The price we booked on our app and made the appointment was not the amount they were asking for in the stores. The prices kept climbing in the stores versus the amount were was stated on the app. They tried to blame it on the website saying it was an ongoing problem and they were not willing to accommodate the difference of only around 15 dollars. They have the most awful customer service I have seen in a pet store from the Groomer to the Grooming Mgr. to the Store Mgr. If I indeed spoke with them all, not sure I did. Instead of trying to make an asset relationship and build a business customer, They said the groomer wants you to come and get your pet because she feels disgruntled at this point. I said you have got to be kidding me, what kind of professionalism is this showing for Petco. I said have you started on my pet, she said yes but we have stopped and you need to come pick up your pet. I asked what kind of people treat animals like this. So they discriminated against my pet. I am highly upset with this Location of Petco.
• October 2023 by Carmen Jimenez-Pride
  I recently had the pleasure of experiencing exceptional customer service by Liz, and I wanted to take a moment to share my positive feedback. From start to finish, my interaction with her was nothing short of outstanding.Liz was incredibly knowledgeable about their products/services. They provided detailed information, answered all my questions, and offered helpful suggestions.Throughout our interactions, Liz was not only professional but also very friendly and courteous. Their positive attitude made the whole experience enjoyable.In conclusion, my experience with Liz service was truly outstanding. They set a high standard for responsiveness, knowledge, and overall customer care. I feel valued as a customer and would not hesitate to recommend anyone to come into the store when Liz is working.Liz Thank you for going above and beyond to make my experience a positive one.
• October 2023 by Ragen Justice
  I am a regular client of petco. This is where I buy my dogs food and grooming products. I went in today about 4pm when Liz was at the register having some complications with another customer who told me I could go ahead of her. This customer stood to the side while I was checking out. I was on the phone when Liz asked for my number and I said “would you like for me to type it in” seeing as it was on the terminal in front of her and she said “I mean yeah sure” in a very rude way. So I did. She proceeded to walk around the other customer to scan the items in my cart and said to that customer “well I mean if you can’t stay off your phone long enough that’s a problem” I ignored it. I then told the person I was on the phone with “can you hold on a second because the lady checking me out is extremely rude” Liz then butted in again and said “I am not being rude and I am sorry if you feel that way” she scanned all my items and left them on the counter and I had a big bag of dog foot and 5 other items. I asked her if she could put them in a bag and she said no bags are 10 cents… I told her I would like a bag. Gave her 10 cents and handed me the bag and told me I could put my items in my bag.I then walked back in to return my buggy and get her name to leave this review and she was talking to the other customers about what just happened as well.I understand it’s hard to find good workers now a days but this was ridiculous and uncalled for. There is no reason any employee should ever act this way especially in front of customers. I own my own dog grooming business and would never allow an employee to act this way to customers! I am also not one to ever leave a bad review, I am a positive person and love leaving positive reviews but this hit me the wrong way and she does not deserve a job working with the public…
• October 2023 by Terry Snoddy
  Fast friendly and clean store. dogs found the treats they want feom the many offered though i would love to see bully slices as well.
• October 2023 by Pat Hilla
  Store is neat and clean, staff is friendly yet professional, prices are reasonable.
• September 2023 by Christopher Waters
  Petco in Clemson always seemed to be one of the nicer chain pet stores. I stopped in today to grab a few angelfish, tetras, and some frozen brine shrimp and they are now charging if you want them to put your stuff in a bag. Somewhere like Aldi can get away with that because they are so much cheaper than other stores but everything at Petco is more expensive than online and it just seems like they are trying to scrounge up a few more cents.
• September 2023 by R.I.P. Mom & Sis
  I just stood outside their store to use their wifi because my car wouldn't start and my phone died so I had to use wifi off a a tablet needless to say it was a terrible day but yeah I have no opinion of their business. Sorry, just being honest.
• September 2023 by Lisa Barnes
  Good first time bathing my Sharpai dog there.Will go again.
• September 2023 by Shauna H.
  Unhelpful, don't care employees. Dog self wash doesn't work was filthy and unstocked. Just go elsewhere.
• August 2023 by Lucy P.
  I was very disappointed in the service and stock. I don't want to be a "Karen" and write a bad review. But to any fish parents or little kids that are eager and excited to own a fish, just skip out on this place. I waited almost 30 minutes at the fish tanks and no one was there before I decided to ask someone for help. When I did, they told me someone would be up there. So I waited another 20 minutes and I asked again. A girl finally helped me but she seemed as if I was a burden. I know I'm complicated and wanted a specific fish in a tank but I still tried to make light and be polite. I know how working for the public is, so I know it's tough. However, I still do my best to treat everyone (even the complicated ones) with kindness. With me being specific, I didn't even get the ones I pointed out (which were noticeably different and not hard to figure out). With that said two of them have died already, and I'm not new at fish care. They were not properly cared for previous to my owning. Im very upset with this place all together.
• July 2023 by Jennifer Lewis
  This place must not like making sales.We went in today to purchase fish for my son's new tank, which he's had running for over two weeks now, anxiously awaiting being ready to add fish. While we were looking over the supply, two ladies came in wanting to purchase fish. The associate stood there and rejected every fish they wanted to purchase, rudely snapping at them with every fish they requested and every question they asked. The pair finally walked away, no fish.Having witnessed this I encouraged my son to look elsewhere because I knew what was going to happen... and she didn't prove me wrong.My son goes up front to ask for assistance (because heaven forbid an associate offer assistance to a customer who has been waiting in the same spot for 20 minutes!). The girl comes tromping and huffing down the aisle with an ill look on her face. My son, who mind you has done his research, tells the associate the 4 fish that he wants. This associate, as rudely as possible, does my son the same way she did the previous would-be fish buyers. "You can't have those fish together!" Fish that were literally in the same tank together in the store! My son asks if they are territorial. "Well, yeah." Again... these fish are in a tank with multiple others of the same breed and other breeds and are even identified on the tank as community fish. She proceeds to tell my son that he wanted too many fish for his tank. Again, he has done his research and I myself have raised fish for over 30 years, so we knew what our limits were. So my son says to let him have just one fish then. This lady has the nerve to then tell my son no, that his tank wasn't even big enough for one. He looks at her, jaw dropped, and says "Well then what fish CAN I put in my tank?" Her reply? "Well honestly, there's not really anything here you can put in your tank". Excuse me! You mean to stand there and tell us that there are NO fish you are willing to sell us for a 20 gal tank??? My son, rightfully irritated, informed her that he had raised the one specific fish in a tank half the size of his new one and the fish did very well.So, this chick, who I'm positive does not have a degree in marine biology and who only took the basic online fish care training if that, screwed this store out of not one but two sales in a matter of 20 minutes, and I can assure you that this family, who spends a LOT on pet related products, will not be returning to this location for any future purchases.To add further insult to injury, this associate had a very foul and insulting odor about her to the point my son became nauseated.I don't know what kind of business does everything possible to lose customers, but that's sure what happened today.