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June 2024 by Dylan Graff
PLEASE PLEASE, if you need VERIZON, GO TO THIS location and NOT the location on Cherry Road. The location on Cherry road is a third party provider of cell phones and wireless tech. They are authorized by the companies but their knowledge, service, and support is sub par compared to the actual Verizon store. Save yourself time and go to the real deal.
I came in to buy a phone last week after qualifying for an upgrade. There were deals on Samsung S24's, but when I expressed to the salesman that the monthly cost was my issue even though I needed a reliable quality phone for work. Realizing I was asking for quality at a discount, I know it was a big ask. The salesman took that into account and was able to review various deals to get me a Google Pixel 8 for a small monthly payment of $2 after a $28 a month credit from Verizon after we upgraded/transferred our then existent version of our unlimited wireless plan to the newer equivalent. They listened to my feedback and provided.
The salesman helped me set up the phone and notified us of other perks we qualified for (the Netflix Bundle and the Disney Bundle). Already subscriptions we had, we were able to link our accounts to our Verizon bill and saved over $12 a month on our subscriptions.
All in all, the experience took no longer that 30-45 minutes. Knowledgeable, efficient, and beyond helpful with the advice and saving us money/finding a plan, phone, and perks that worked for us. Can't recommend this location more!
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May 2024 by Richard Hough
Just horrible. Nothing in stock. Guy got an attitude with me for no reason.
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March 2024 by Alexis Gerdvil
Had an exceptional experience with Jai. Excited for new service with Verizon. Thank you.
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January 2024 by happy c.
The best people everrr!!! Best customer service and very nice. Thank you so much for all your help. God bless you all in Jesus Name.
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January 2024 by Timothy Clayton
The customer representative called back yesterday jan4,24 .like she said .rashida . I think was her name .I got one representative.out of 6. new what to do .she changed payment date . other s told me you can't change payment date
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January 2024 by Sam
Gage is the manager, professional and personable
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December 2023 by Richard
Need to work on their customer service. There were two employees working this morning. One was helping a customer with her phone. The 2nd was involved at length in a personal conversation with a customer. They talked about where they each were from, the Panthers, the SC supreme court justices, and a myriad of other personal issues, what they were NOT discussing was anything that had to do with Verizon. I waited patiently for 10 plus minutes of this and was completely ignored even though I was standing less than 5 feet from this employee. At some point she needs to excuse herself from the personal conversations and help a customer (me, and a 2nd customer that was standing behind me), but that did not happen. When the 1st employee finished up with his customer he came over and helped me, thank you dude. Meanwhile the other employee kept on with her inane conversations.
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October 2023 by Paul Heisig
Bought a phone, took 2 hours to download texts pictures etc.Unfortunately no apps transfered ☹️
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September 2023 by Rad Werkz
Local store manager is no help, they simply pawn problems off by stating "you need to do that online".
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September 2023 by Jillian Morris (Jill Craven)
Friendly staff
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July 2023 by Sandra Rose
The man that helped me was very nice and helpful
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July 2023 by Blake Edwards
I don't handle mentos
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July 2023 by Ashley Sha-Ron
✔️
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July 2023 by Linn Fudge-Rogers
Worthless
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July 2023 by Angela
Customer Service top notch
