-
September 2024 by greg nottingham
I just want to say what a difference it makes when you have a manager (Ivan) and a crew (Tristan and Ty) that actually give a damn! Great customer service after the sell not just during the sale!
Thanks again Ivan and crew!
-
July 2024 by Kirk Pagenkopp
Install was a bit lengthy, but the service people are always friendly.
Even got a nail shortly after getting new tires and the fit me in same day to patch and repair the tire.
-
March 2024 by Kamal juneja
Best price guarantee ( compared with Costco, auto zone or any other place)
-
April 2023 by Oscar B Sahagún
I just had a really bad experience with Sam’s Club in Rock Hill. A few weeks ago I bought a mattress for my spare bedroom. Before purchasing it I asked what the return policy was and was given one answer by a manager and another employee. Then after purchasing it. I went home tried it out for a few weeks and decided that it was not a great fit. So I went back to Sam’s while I was shopping one day and asked again to confirm the return policy. I was told a different process. I then contacted customer service hoping they would help but was even more confusing. At this point it was clear that no one in Sam’s club knew what they were talking about. So today I went in to return my mattress in person. When I went in, two employees and a “manager” were not very helpful and didn’t bother to hear my side of the story of how frustrated I was after she immediately said I had to return it wrapped in plastic. The mattress came in a box that you have to remove the plastic which was impossible to re-wrap the mattress. She said to go get wrapping plastic and tape it. Again, she didn’t bother to let me speak which made it clear she had poor customer service, especially if she was one of the managers. She also said to do it outside the Sam’s club! Hahaha tbh wrapping the mattress wasn’t the main issue. My issue with them was how they all handled this situation. I had to go back home, get plastic wrap and buy tape! In the mean time I contacted customer service to get a clear answer but just as always, it was a waste of time and was told that the policy changed and assumed that I bought it online but I bought it in person. They transferred me to another department in the Sam’s Club Rock Hill and when they answered, I introduced myself and immediately placed me on hold and was cut off. I then was on hold for a while and was so frustrated that no one was able to have great customer service to hear my frustrating process with how everyone was telling me different policies and procedures. The way they handled this was truly poor customer service. I asked for the store manager and he never showed up, so we finally had the assistance of an employye I spoke to before purchasing the mattress. He was the only one that took ownership and refunded me, he was GREAT! But I did leave very unhappy with how I was treated and he also was able to assist me wrap the mattress with the plastic I had to get. If only I was told when I asked multiple times what the return policy was and that it had to be wrapped ect, it would have been a smooth process. But no one was able to provide clear instructions regarding the policy changes. I truly hope that for anyone thinking of buying furniture at this store thinks twice bcs they seem to have different policies when it comes to returning certain items and just makes it very difficult and frustrating that the total 8 individuals including two in customer service by phone were not able to help. I really am going to give it another try and not cancel my membership but this really made me rethink of getting my membership in the first place.
-
December 2022 by Dale Anderson
Wonderful store! Everyone super nice and they have cheap fuel ⛽️!
-
November 2022 by Janice Fogle
I purchased tires and had an appointment at 12 noon today. Only one employee was working in tire and battery. He had to do the scheduled work, answer the phone and help any customers that came to desk. After 1 hr and he hadn’t been able to even start on my vehicle. We made contact with the General Manager ( who had been in garage area talking for over 30 minutes to female employee) to ask if he could help this employee. He said he can’t help in Tire and Battery. We asked, can’t you look stuff up in this computer system? He said, yeah, but quickly left area and didn’t help the employee. We finally got out at 3pm! Ridiculous! But, it’s management’s fault, not the employee!.
-
July 2022 by Joe S.
Moved to the area and I'm still a loyal Costco member but don't want to have to drive a distance every time we need our meats and other bulk items, not to mention they also have a gas station that is at least 0.15 lower than other stations around. That alone was worth the membership. They have an ongoing special that when you sign up you get back a rebate for orders placed online which was the only reason, I decided to get a membership. Had a Sam's membership many years ago when I lived in Florida but had a horrible customer experience and returned my membership. So far, I haven't had any bad experiences, but I haven't had any great one's either. It is always hard to find someone to help you when you need it. I do like that they have plenty of self-checkouts. I don't usually get a lot so it's a quick in and out.
-
May 2022 by Bryan J
Worst customer service. They never pick up the phone, or just pick up and then hang up. On another occasion, they scratch my wheel real bad and denied it. Lucky I took pictures of all my wheels before the service. Lot's of run around before get them to pay for the repaint.
-
May 2022 by Michael Norris
Walmart Lake Wylie was letting people sell drugs in the parking lot and was telling me I had to pick up their slack, after 2 managers admitted to letting the others in my department call out every weekend... they normalized this type of treatment towards people of color, then tried to threaten me with my job to do 3-4 other people's jobs... when I didn't (and couldn't) agree to just do all this extra work at a whim, they had a manager literally threaten to beat me up... I tried to trust my management at my store and they treat me indifferent because I'm a white Christian male... even my manager told me I wasn't allowed to go to church anymore without someone's approval when those were always my unavailable days, then they tried to do everything they could to get me fired, including starting a fight with me. Walmart
-
March 2022 by A J.
My least fav Sam's club!! Horrible customer service and less of a selection of product. They had no broccoli...huh?
-
February 2022 by Payton T.
Honestly I come for the deals but I stay for the free samples! Some times the sample ladies aren't very kind but I digress . Also best time to go is Saturday early afternoon
-
January 2022 by Joe Z.
I am giving this rating go the food / Togo area. I've been waiting right over 30 mins for a 10 min pizza. When a pizza was brought it was supposed to be boxed, but transitioned in transit to the heater over up front. A lady next to me asked to talk with a manager because she had an issue that was not being taken care of. The manager never came. I under that people get busy. It happens. Small things pile up. Fingers crossed next time it didn't take this long. It's not worth the wait.
-
October 2021 by Paul Stephenson
nice clean store. very helpful folks in the pharmacy
-
April 2021 by John Wilkins
Needed a battery replaced. The two employees working there were extremely nice and helpful. In and out of there in 10 minutes.
-
April 2021 by Laryah M.
There's a lot stuff you can buy in bulk. Then it's also nice because they used to give samples as well before COVID and it's a very warm place because of the friendly staff
