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July 2024 by Amarilys Flores
It has brands that the pet big box stores don't have and their prices are a little bit higher but nothing that breaks the bank. Since this is a small business, I rather buy here than other places.
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June 2024 by Kenneth Zanio
Updating my review today 6/27/24 Big shout out to Wes for the help with my cat and choosing the correct dry and wet food for her!! I also enjoyed the pleasant conversation about pets in general .... Stores should have more individuals like Wes that are willing to help and don't run away as soon as they answer your question!! Allways have everything you need for your little furry friend
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June 2024 by A. Watson
The selection here is really good! Tons of safe healthy options.. But! The most notable thing about this pet store is the staff. They are always very helpful and super accommodating.
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June 2024 by Jo RM
My dogs have been on a strict homemade dog food diet. It’s gotten tiresome and costly. As soon as I entered into the store, Terrance and Leah both greeted me. Terrance helped me immediately by taking me to the highest quality of dog food they have to offer and proceeded to answer all of my questions with in depth knowledge, patience, and kindness. It helped me make a confident choice on what food to get.
Before I checked out, there was another woman helping a couple with the bunnies. She was friendly and personable. I didn’t catch her name, though.
When I checked out, Leah helped me. She signed me up for a free account and told me about all of the benefits.
I will definitely be returning!! I was so impressed by my interaction with each individual.
Also, for the dogs, they have a great range of a selection for food and snacks.
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June 2024 by Tracy Norman
The staff members are friendly and helpful. They don't just guess and keep moving. They will check with someone else if they aren't sure of the answer to your question. When they answer a question the answer is thorough. If you let them know you just want to browse, they allow you some space.
They have a nice selection of fish, fish supplied and birds. I'll go in soon to check out dog supplies.
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June 2024 by Janice Mathis
Employees very nice
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April 2024 by Joe Heindl
Customer service has gone downhill here. They send you a coupon in the mail and you can barely use it. Read the fine print they say. Not everything is discounted with a store coupon? The manager was not helpful, actually looked annoyed while helping me. Staff clearly does not know how to deal with customers. Very disappointed with them. And I spent a lot of money there.
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April 2024 by Janice Peace
The service was great! The salespeople were informed, and they knew the products in the store and were very helpful! They made our visit a very, very good experience! Great sales staff!!
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March 2024 by Bonnie Mitchum
Very clean, great customer service but out of a lot of products regularly it seems.
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March 2024 by Kimberly Mozingo
Staff is knowledgeable
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March 2024 by Alicia Lee
I usually love coming and bringing my fur babies here however, tonight around 6:40 we brought our birthday girl to pick out some toys, treats and bath. As we were paying for the bath, a male team member (Allen, Alvin?) who wasn’t even apart of the transaction came over and made a comment along the lines of “are you a sure you’re gonna be done before 8?). The last time I checked this location closed at 8pm and I am the last person to keep someone late for my own selfish reason. I am extremely hesitant to support this business if this is how they treat a regular customer.
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February 2024 by Kaya10705
Rudest people ever. The girl with the glasses and curly hair is extremely rude with costumers. Me and my friend went in and my friend asked her a question THREE TIMES, just for the three workers in the store to ignore her and continue to crack jokes and whisper in front of us. The manager (who seems to be nice when he isn’t around the two ladies) was EXTREMELY rude, and had the nerve to spray febreeze at us and insinuate we smell when they literally work at a PET STORE.
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February 2024 by johnnie stone
My wife and I found a cat and instantly bonded with her. We visited her 2 days and really wanted to adopt her, had 2 other cats at home and everything else she needed to have a good home. Unfortunately we were visiting family and weren’t able to take her home just yet. The manager gave us a great option to try and sort things out saying he’d hold the cat 1 more day for us to figure out something, only for us to figure out something and be told “sorry it didn’t work out” because they sold her 15 minutes before we got there. Which wouldn’t have been an issue BUT they still had her ON HOLD for another ~2 hours. My wife was so excited when she found a place to board the cat that had amazing reviews. Only to find out the cat that was promised to be put on hold was gone, so if you really want to adopt be prepared to take them that day at that time because they DONT hold up to their reservations and will say whatever they need to, to make you go away. P.s they didn’t even bother calling to check despite having her number. AND one of their “concerns” was how they kept the cats (they are kept in a hamster style cage but bigger with three levels) if they were really concerned they would have a better enclosure.
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February 2024 by Nichole
This store is a great place to find what you need for your pets! They have high quality products and a very welcoming staff. This location takes pride in their products and animals. I refuse to go to other stores due to poor quality.
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February 2024 by Amanda Canfield
The only place I go for all of my pets needs :)
