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February 2024 by aaron cooper
Great service
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January 2024 by Olando Quick
If you call this place don't expect to get an answer, called two days straight and they just let the phone ring. Wonder how they get any business
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January 2024 by Tiffany O'Riley
Thankful for this business. And giving a thorough inspection.
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January 2024 by Juliette Boulware
The service was top shelf. They didn’t have the tires that I had ordered. However, the sales rep found a compatible tire that they did have, and they sold it for the price that I had been quoted online. I will go to this Pep Boys from now on, on N. Cherry Rd. in Rock Hill, South Carolina.
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January 2024 by Kishore Krishna
Awesome work, kudos to Mark and David for the timely help in replacing my vehicle’ popped tire.
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January 2024 by Jason Leonhardt
Got 4 new tires and an alignment the service was top notch and very fast
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January 2024 by Reginald Pearson
Customer service is always fast and awesome.
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January 2024 by Charlotte Wright
154.00 additional charge for a hour and a half of extra labor overpriced.
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January 2024 by David
This PEP BOYS Is The BEST. THE MANAGER Got Me In And Out Quickly!!!!! THEY ARE AWESOME!!!!!
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January 2024 by Walt
Great customer service. Mike was awesome. They fixed my issue fast and efficiently.
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January 2024 by Nicole Lynn
Fast service and super friendly!
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December 2023 by Hannah P.
If I could give it a 0 I would. My boyfriend went there to get new tires and an alignment and he did NOT want a tow and go. They did a tow and go and charged him for it and then charged him for other things he didn't ask for and they didn't even do said things that they charged him extra for. They also severely messed up his alignment because his car can't stay straight and it's wanting to go left and right all over the place, which is highly dangerous and could get him killed. Absolutely do not recommend. They overcharge and try to slip in extra charges it's ridiculous. Go to the Discount tires in Fort Mill on 160 I've never had a problem there with all 4 of my vehicles.
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December 2023 by Patricia P.
Took my car to Pep Boy's for a set of tires oil change and front end alignment.After a day my engine light came on Come to find out the oil cap was left off causing oil to splash all over the engine.The tires had a roaring sound .Took car back they did a new oil change.Said the sound was from the hub.So they did nothing about the tires.I will never deal with Pep Boy's again.You get what you pay for.They need more professional mechanics.
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December 2023 by Ms. D
I literally have never trusted mechanics. I'm starting by saying women do not take your car to pep boys in Rock Hill SC without a man going with you. You will get ripped off. They told me I needed a alternator, I got the alternator $772 picked up my car its doing the same thing. They then told me the "lead mechainc" need to check it out he has all the bells and whistles that he paid for himself. He then told me it's was the "rear SAM MODULE" they can't do it becaue it needed to be programmed. I took it to another shop that can do it all and turns out its the "FRONT SAM MODULE". So they fixed something that wasnt broke and misdiagnosed me twice. And wont give me a refund or partial. . Management won't call back the regional manager won't call me. I was warned by a friend who used them many years ago but i was hardheaded. I'm alert now. And my mistrust in mechanics is stronger than ever. Where it's at now has reassured me it's what they said and will take care of me. So women don't go alone. Have them explained everything in great detailed if you do. I noticed the one guy would not give eye contact when he gave me an excuse that my alternator need to be programmed. Of course i didnt know any better but got home and googled does an alternator need programmed and of course it does not. So he lied and couldn't even look me in my eyes.DO NOT TRUST PEP BOYS IN ROCK HILL SC.I will put this up on every platform I can find.*Edited*Mark is the manager, we talked afterwards by phone but I've called 2 times since and left messages and he has yet to return my call. So I misquoted above saying he won't call. He talked to me that one time I called and was rude about what they said was wrong with my car. They said a junk yard alternator was on the car that's what "messed up your rear sam module, Why did you put a junk yard one on there." I purchased the car used so I didn't put it on. I've had it 4 years.
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December 2023 by JT Brown
Service advisors were excellent. The work done to my auto was done in an effective manner. Everything was explained. I was keep abreast by of the progress on my mobile phone.