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November 2023 by Courtney Giles
Beth is awesome. She took the time to really help us find a great fit. Super knowledgeable and kind.
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October 2023 by Taylor Ray
I did find a really comfortable mattress and the sales rep was very kind and patient BUT they never showed be anything below almost 3k- never showed me anything on sale or that came with something free(or how to use the free credit) In addition, the rep made me feel like she was under the impression my credit wouldn’t be good enough for financing…..don’t judge a book by its cover ? overall Better than my failed attempts at online mattress shopping! Looking forward to a good nights sleep!
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October 2023 by Ternetra Doctor
Chris was very knowledgeable and knew his mattresses. He helped us find exactly what we were looking for and answered all of our questions. He made our entire process great!!.
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September 2023 by dennis bufford
The salesperson name Chris is a great polite helpful salesperson / person. Chris answered all our questions told us details about what we was purchasing also listen to our concerns about our purchase. I would recommend any friend or family to go visit Chris at mattress firm Cherry road Rock Hill South Carolina. To experience the best service in finding a new mattress that fits your need! Chris is the man!!
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September 2023 by Rachel
Beth is wonderful! She made the whole experience easy, informative & relaxing from start to finish. Highly recommend shopping here!
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September 2023 by Todd Lawrence
Very knowledgable of the products available. Decided on a posturepedic. Cant thank sales rep enough for her detailed knowledge of mattresses.
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September 2023 by serah lockey
Beth is our hero! She was down to earth, genuine, caring, and helpful. We felt so lucky to have her help us, a true God-send.We originally went to a Matress Firm in Charlotte, NC and the service there was terrible. Then, we came to this location and it was awesome! It was legit night and day.Because of Beth's excellent service we were able to get a great mattress within our budget.Thank you again Beth!
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August 2023 by Donna Hundley
Our sales rep, Malcolm, was very knowledgeable and helpful. We wanted an adjustable bed for my mom that would last and provide her thr comfort she needed. He was patient and helped us pick something that we think will be perfect!
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August 2023 by Elizabeth Stoner
Ordered by phone and online. Site was wiggy. Finally got it done. Payment did not show on their end. After giving me advice about how I could fix their problem, I said "no, I am traveling . . . I need to be able to buy remotely. Not calling my bank. Not trying to pay $2000 a second time and 'see' if it works. I will continue my trip and check with bank/redo payment tomorrow." They voided my order, forcing me to start over. I will do that! With another company.
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August 2023 by Daniel Ortiz
Chris was amazing, gave great insight to mattress shopping. He didn’t push like sales persons do. He allowed my wife and I to look around and get a feel for all the possibilities. I highly recommend this store.
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August 2023 by Tricia Cable
I would have to praise Salesman Chris for all the assistance he provided when we experienced an issue with the delivery of our mattress! He was responsive and took accountability for the issue even though he wasn’t our salesperson! Thank you for awesome customer service, Chris!
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August 2023 by Gage Montgomery
Lady was nice but very very pushy. Told her several times I just wanted to view and talk to the wife about it without being haggled. Ended up getting the mattress but store experience ended up being pretty negative
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July 2023 by John Niles
I’m not sure why I haven’t purchased a mattress from here sooner. Chris, sales associate, certainly knew his mattresses and lead me to several that were the right fit for me. Chris was extremely patient allowing me to take my time trying each bed out without any pressure tactics. After going back and forth for about 45 minutes I feel I bought the perfect mattress for me. Thank you Chris and if you need a mattress please go see Chris at Mattress Firm Rock Hill.
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June 2023 by Elizabeth Hammann
Great service. Chris was very helpful and didn't make me feel rushed while trying out the mattresses. Also, very clean store. Very happy with my experience there.
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June 2023 by Steve Menchinger
I was in the Mattress Firm store today and received outstanding customer service from the store manager, Chris. He took all the time needed to answer my questions and offer suggestions to solve my sleep issues. Would highly recommend them!
