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February 2024 by Tasha M
So glad I switched to Jackson Hewitt! Great customer service and took little time. Communication was great!
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February 2024 by Margaret Costello
Jimmie is great and such a pleasure to talk with during this process!!
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February 2024 by Cortney Mooney Venable
This is my first time getting my taxes filed by Jackson Hewitt and I will have to say, I am impressed! I worked with Melissa and Jimmie and they were both fantastic! They both helped me a lot and explained when something came up that was unexpected but they still worked with me. I will be returning next year again! I would definitely recommend them. Thank you!
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February 2024 by Eduardo Aragon
Hello everyone, today my wife and I had an appointment on the Rock Hill location. We were taken care of by Mr. Jimmie Graham. He was excellent and extremely professional throughout the entire experience. We are more than thankful to him and Jackson Hewitt for delivering great customer service.
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February 2024 by Tiffany Lewis
Angela is awesome! She’s handled my tax preparation for the past 5 years and I refuse to work with anyone else. Book appointment with Angela and thank me later!
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February 2024 by Ashley Young
Do NOT get your taxes done with Jackson Hewitt! I went to the kiosk inside of Walmart of Newport. My first red flag should have been when I tried to give the lady my print out from the daycare. She tried to tell me she didn’t have anywhere to put that information in. I let her know it is absolutely something that I need to turn in to receive credit. She got her supervisor to remote take over the computer and help her multiple times. I told her that I was head of house hold several times. She asked me to sign and had gone over absolutely nothing with me. I asked if she could tell me what my refund is. She told me it would print after I signed. She then printed the papers and handed them to me. Still didn’t go over anything with me. I told my husband that night that I felt nervous she messed something up. At the beginning of this week I went to the IRS website and was putting in my information. It was showing that it wasn’t the correct information. So I opened the folder to check. She filed me under Single. After being told head of household multiple times. I call Jackson Hewitt and a lady named Wendy answered the phone. She gets an attitude and tells me “Well some people just don’t qualify for head of house hold”. I tell her I absolutely do. She tells me that she will have the manager Melissa give me a call. I have since called multiple times and had multiple messages left for Melissa. She won’t come to the phone or return my calls. This place is a joke!
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January 2024 by Jeffrey Donahue
Michelle Lee is the best I would recommend her to anyone
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January 2024 by scott orloff
Are you still open and in business Jackson Hewitt, no one is answering the phones, no message nor recoding.
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January 2024 by Jo & Di
Do not I repeat DO NOT go here. Over a year later and hours on the phone with the IRS I found out that our return was rejected and never submitted. Not only did they not correct and submit the return until after I had to call them but the corrected return showed we owed over 1,000 less than what we originally paid. Again no communication with us I found out through another IRS call. Save yourself time and money and go somewhere else. It makes you give at least one star but they should not receive any.
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January 2024 by R.E. Hay
Thanks Melissa for being GREAT, she is very efficient, nice and full of laughs! ;) see you next year not unless I win the lottery and even then you’ll be my tax lady!
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January 2024 by Hillary Chapman
April and Melissa are the bomb dot come . Come on it and get you a refund ! Mention me! For 40$ off!
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December 2023 by Ashley Fish
April was fast and attentive. The process really worked well for me. I’m wheelchair bound for 6 weeks and I was able to get in and seen in minutes. The customer service was beyond amazing. This is why I choose Jackson Hewitt every year!
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April 2023 by Mark Kennedy
If I could give this facility less than one star I would. April and Melissa are rude and have almost no idea what customer service is. Over a week with no return calls. Two calls to corporate and still no return calls. They provided false information that cost my wife and I time and money and refused to reimburse us for it. If you can't answer simple questions correctly how can I expect my taxes to be done correctly? If they were the last tax preparer on earth I still wouldn't use them. Don't use this business!!!!As you can see, they have no customer service, they've given me the corporate number to call even though I've indicated I've called there twice. This company is a joke!
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April 2023 by Anne Davis
We just got our taxes done.I was very pleased with Jackson HewittTax Service. Shana Moore helped us.She is very Knowledgeable, Patient andKind. She spent alot of time going over our taxes with us. We usually owe, and she helped us save money. I highly recommendJackson Hewitt. All of the Tax consultantsare great!
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April 2023 by Sapphire Sheppard-Magic
My husband and I use the Rock Hill office; Monique was amazing!!!She got our taxes done in record time. Look forward to seeing her next year.All the ladies in there are amazing ?!
