-
May 2024 by Anon ymous
The manager Jacques was fantastic!
-
January 2024 by Mackenzie Yoder
I wouldn’t recommend anyone to choose this Good Year as their auto repair shop. My husband and I spent over $1000 to get his tires replaced and 3/4 tires had severe air pressure issues and had to be pumped up multiple times all within 2 weeks of getting them. The manager, Jock, was genuinely unhelpful & unprofessional. My husband explained his situation to him 2 times over the phone and each time Jock kept wanting to write it off as a “roadside hazard” issue despite explaining multiple times it was clearly an installation issue. Brand new tires don’t just lose air pressure consistently that quickly. Also it seems as though from reading other reviews the manager has a habit of not getting to work on time. He told us to be there at 8am but he himself didn’t get there until 8:15 and blamed it on having a long commute. Many people have long commutes and are still capable of setting their alarms an extra 15 mins early to ensure they’re not late. They also don’t honor appointment times and say the Goodyear website (where you schedule appointments) is unrelated to their store so people show up for appointments that aren’t actually scheduled. It’s 2024…time to get this figured out Good Year! After they inspected the car they did replace 2/4 tires as they should have but we won’t be hesitating to take our business elsewhere moving forward and would strongly urge others to do the same.
-
January 2024 by Nathaniel Lewis Sr.
My experience here was Horrible! My appointment was for 4:00 pm Wednesday ( I made this appointment the previous Sunday along with ordering my tires ), when I arrived, my tires were't there, and there was no record on my appointment. After finding the email he received @ 2:30, I was informed they would be there about 4:30, no problem I can wait, but the manager said he may not be able to do it today; that was odd because I was only 3:50, and the store closed at 7:00 pm. So I returned the next day at 8:00 as the manager recommended, the manager was late opening the store, and I sat there until 9:10 and my car hadn't moved! ( No mechanics were present! ). I sat an hour only to find out that it may be another hour before anyone would get started! Mind you, I was there at the store before the manager was! The manager was dismissive and offered nothing but excuses! I demanded my keys and walked out! Took my business to Discount Tires (Rock Hill ), who had plenty of Technicians working, I was in and out with New Tires ( which were in stock...at the store!) in 40 minutes and the Service was Professional! No, I will never return to this or any GY location.
-
January 2024 by Drew O'Brien
Got me in on my way back out of town to fix my skid plate last min- thank you!!!!!!!
-
November 2023 by Matt Shaw
Great experience. I had emergency vehicle issues and this Goodyear location was the nearest option.They were able to provide a same-day fix for my alternator—saving me a ton of hassle. Really appreciate the excellent, positive service.I wasn't planning on coming here — but I'll definitely return! Definitely recommended.
-
November 2023 by Maria Arcelay
Came in for oil change today and they were fast and courteous. Justin the manager was amazing.The service tech Hannah was also amazing. I will definitely will be back here and also bringing the other vehicles as well to be serviced
-
November 2023 by Lazaro Gutiérrez
Do not take your car here. The main manager Jaques is rude and dismissive, couldn’t care less to hide his nasty attitude or lack of effort even in front of other employees, and he’d roll his eyes and made sarcastic comments if you asked questions regarding the service you were receiving, if you’re a woman you might just get your work done quickly and properly though! No bad attitude there.Service is the worst I’ve ever received at any mechanic and that’s saying something. My car got an alignment and the steering wheel is off center. The breaks are still squealing even after they said it was fixed. Avoid this place at all costs. Absolutely horrible, slow, and incredibly rude.
-
November 2023 by Kelli Thompson
Justin was kind and explain what was going on so I could understand what was needed for my car. I highly recommend coming to this professional and quick service!!
-
October 2023 by Daniel Leslie
Gave them a call this morning and explained that I had hit a tree branch on the way to work this morning. They said bring it in we will check it out for ya. They went above and beyond to help me out and did the alignment for free and that was AWESOME!!! I will recommend all my family and friends to come here for any of there auto care. Very professional and caring!!!!
-
October 2023 by mahogany Houston
Justin, is very knowledgeable and helpful!! GREAT customer service!!! Thank you Justin!! 5 stars!!
-
July 2023 by James Grant
6 hour oil change
-
July 2023 by David Byrd
I had an appointment for Noon for oil change and tire rotation. After getting there I was first tol come back in two days. Then I was told to wait for 6 hours! But I have an appointment ROFL
-
July 2023 by ahmad
Excellent service! Thank you :)
-
July 2023 by Charles H. Fikes
I came in with an out of balance tire explained it was in the rear and had tires rotated. Now it's in the front. They wanted to check the suspension of the rear for the cause. The problem was with the tire! I had to insist they replace the tires in the front as that is where the out of balance tire is. Once that was done the issue was resolved.That tire had recently been repaired because of a nail. The repair caused it to go out of balance!
-
May 2023 by Jamie Miller
They were great and helped me patch my tire that had a screw in it. One issue is the online scheduling of maintenance. It does not work. The manager said you must call to make appointment.
